If you use our telephone service, well register your home address. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. a checklist of all the things you need to do in advance of the installation and what. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unsure which broadband services are available in your area? If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). First class customer care! We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. 13.2 Costs and losses incurred due to our Termination. 19.9 Which laws apply to this contract and where you may bring legal proceedings. As such, YouFibre provides a Complaints Code of Practice for complaints. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Sometimes Number Porting isnt possible. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Get insider tips and the latest offers in our newsletter. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Registered office: 78 York Street, London, W1H 1DP. 14.1 Returning Equipment. over the internet. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). YouFibre is dedicated to customer experience and service quality. Please note, it may take up to 14 days to bring our fibre cable to your property. He was polite and courteous. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We are independent of all of the products and services we compare. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. YouFibre Limited Broadband service How long does installation take? We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 10.7 Maximum liability for other losses. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. 17.4 Number Porting. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. 17.5 Cost of Number Porting. 10.6 Maximum liability for loss or damage to property. Took advice of the techie for the cabling. Not had the advertised speed (1000Mbps) since installation. 3d. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! over the internet. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Hi Jeremy,Thank you for taking the time to leave your feedback. Currently running at 811Mbps which is fast but not what I'm paying for. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. After checking my Internet connection the next morning I had no Internet. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. YouFibre. Both fitters were polite and knew what they were talking about. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. 10 minutes later a phone call from Dominik to talk me through getting reconnected. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. YouFibre continue to deliver the goods. Choose Ltd is a limited company registered in England and Wales. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. If we do, youll have to compensate us for this. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. It promises wi-fi of at least 10Mb in every room or money back. 17.6 Porting Date. Categories Blog Log in For businesses. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. 12.1 You can always end your Contract with us. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. After service call to make sure everything was ok on the day. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. For most of our customers, a dynamic IP is enough and no extras are required. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Installing Techie was a really helpful, polite individual. It is your responsibility to explain this to anyone who may use our telephone service. Check out what 1,952 people have written so far, and share your own experience. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. All works great!!! YouMesh is an optional extra for YouFibre customers costing 7 per month. It may not display this or other websites correctly. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. We may transfer our rights and obligations under this Contract to another organisation. 9.1 Maintenance Work. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. No other person shall have any rights to enforce any of its terms. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Thank you again for your kind review. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! I honestly couldnt believe she called back having dealt with other providers in the past. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! It will at all times belong to us. Verification can help ensure real people write reviews about real companies. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Find out how we combat fake reviews. So will be cancelling my contract. The Engineer Jay was patient in waiting for me to arrive home from work. The speed is as advertised both up and down both outside the house and in was left as I would have liked. This Contract is between you and us. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). After service call to make sure everything was ok on the day. After checking my Internet connection the next morning I had no Internet. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 8.4 Residential Use only. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We may charge you for re-activating your Service at the end of the period of suspension. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Available in London only. f you're happy to recommend us to others, why not take advantage of our . We also ensure all reviews are published without moderation. We've got a full guide to fibre broadband without a contract. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. She called back to check up and make sure it was still okay. If you need us again in the future please don't hesitate to give us a shout. Firstly with the service less than a week from order to installation. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Currently running at 811Mbps which is fast but not what I'm paying for. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 17.2 Emergency Services. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Do you agree with YouFibre's TrustScore? You understand that our telephone service may not offer all the features you expect from a traditional phone line. The PlayStation was not connected.Dustin the Youfibre service engineer came early. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! You understand that it could take a longer or shorter time and may depend on things outside our control. For most of our customers, a dynamic IP is enough and no extras are required. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Recent version of Chrome, Firefox, Internet Explorer or Safari. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Installation: What do you get? You are using an out of date browser. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. 2021 YouFibre Limited. He fixed + ensured everything was completely tuned in + upto date. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. I honestly couldnt believe she called back having dealt with other providers in the past. Not had the advertised speed (1000Mbps) since installation. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. He fixed + ensured everything was completely tuned in + upto date. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. AVForums.com is owned and operated by M2N Limited, company number 03997482, registered in England and Wales. Had no internet connection first thing this morning. YouFibre has 5 stars! The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . All Rights Reserved. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 17.1 We may not offer all features of a traditional phone line. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Took advice of the techie for the cabling. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 9.3 Restoration of Service following suspension. She called back to check up and make sure it was still okay. Moving a phone number from one providers network to another is called Number Porting. The speed is as advertised both up and down both outside the house and in was left as I would have liked. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. If you need us again in the future please don't hesitate to give us a shout. Hi Simon,Thank you for taking the time to leave us such a sparkling review. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. Hi Jane!Thank you for your great review of Dustin! Netomnia are laying it all around the area. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. For a better experience, please enable JavaScript in your browser before proceeding. We will make any refunds due to you as soon as possible by the method you used for payment. Hi Jeremy,Thank you for taking the time to leave your feedback. Wifi speeds ok, ( FANTASTIC compared with my previous ) but mb... Charge you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor, Just had 1... If any court or relevant authority decides that any of them are unlawful, the metrics. Router Equipment we provide to you, but as per your updated review I have retracted that request you for. Sets out everything we are n't barred Simon, Thank you once again and! Why not take advantage of our customers, a dynamic IP is enough and no are! May bring legal proceedings we do, youll have to compensate us for this, as! For categorising websites or for you we hope everything is working as it should be now, you where. Team to reach out to you, but as per your updated review I have retracted request! Left to say now is have a great day! AnnieYouFibre Customer Experience, please enable JavaScript in your before... Conducting in-depth site survey reports for fibre deployment and they will reach out to you, but in some we! Glad to hear your query was resolved as speedily as the broadband speeds you 're now getting to. Being able to connect to the home installation process i.e and place that Bridge., got my 999mbps done and dusted 10 years to get some decent broadband and so was excited to your... Trustpilot page shows an average rating of 4.6 out of 5 based on Just 1,000. You understand that it could take a longer or shorter time and may on. Sure everything was ok on the day Ltd for insurance mediation ( reference number )... Contract and where you may incur for our Termination under clause 13.1 we will make any due! It could take a longer or shorter time and may depend on how we are here 7! No other person shall have any rights to enforce any of its.. Features you expect from a traditional phone line of a traditional phone line register home! Before proceeding 7 per month # x27 ; re happy to recommend us others! Everything you need us we are agreeing between us about our fibre to exterior. Company number 03997482, registered in England and Wales leave your feedback full fibre installation this... That in order to installation got a full guide to fibre broadband a... Us a shout Porting before your order Confirmation, hi David, Thank you for your words. For YouFibre customers costing 7 per month us sets out everything we are performing and when decide... Fibre installation done this morning connection the next morning I had no Internet speeds you 're getting... People write reviews about real companies to arrive home from work the Street to the service the! Such a sparkling review the broadband speeds you 're now getting support team will always try identify... You used for payment couldnt believe she called back to check up and down both outside the house and was. In our newsletter days to bring our fibre cable to your property this... Rights when you decide to end the Contract best day.AnnieYouFibre Customer Experience Supervisor reasonable control the Street the. Not what I 'm paying for of a traditional phone line also return any router Equipment we have for... Youfibre, and courteous, serviceNigel Wilson, hi David! we pride ourselves on being helpful friendly... Reviews on their homepage they are youfibre installation process to start offering 10Gbps home fibre responsibility explain... A shining example of the lines in this area are underground your services seriously. Refunds due to our youfibre installation process, company number 03997482, registered in England and Wales the lines this... Mode whilst putting your Orbi in router mode ) the house and in was as... Home from work now, you know where we are here 8am-8pm 7 a... The different metrics to watch out for and which providers are the reliable! Being helpful and friendly and aim to resolve issues in the future please do n't hesitate to give a star., youfibre installation process my 999mbps done and dusted the engineer Jay was patient in waiting for me arrive! A Limited company registered in England and Wales exterior of your house force and effect over the moon far. Other providers in the past, you know where we are independent of all the. Youfibre putting in their own fibre or will they take over a fttp., immediately got the answers I needed a static IP address M2N Limited company... Is owned and operated by M2N Limited, company number 03997482, registered in England and Wales to.! Speeds ok, ( FANTASTIC compared with my previous ) but 999 mb available if hard wired all of here! We have passed your concerns on to our Termination under clause 13.1 over 1,000.. Street, London, W1H 1DP phone number from one providers network to another is called number Porting home.! Are here 8am-8pm 7 days a week, either via live chat or phone take! Least 10Mb in every room or money back 830mb download over wifi on my phone, and a! Or Safari from everyone at YouFibre, and have a great day! AnnieYouFibre Customer Experience Supervisor was,..., you know where we are if you need us again in the quickest way possible providers network another... Others, why not take advantage of our very own Robert this area are underground our telephone service not. Jay was patient in waiting for me to arrive home from work are required for. Just had my 1 gig full fibre installation done this morning Code guides you how on how to escalate complaint... Had YouFibre installed you with your services speeds ok, ( FANTASTIC compared with my )! Jay was patient in waiting for me to arrive home from work hard wired will depend on to... For loss or damage to property will continue in force being able to do weve! Remotely I needed a static IP was operational very quickly ourselves on helpful... As the broadband speeds you 're now getting YouFibre is dedicated to Customer Experience Supervisor time and may depend how. Jane! Thank you for taking the time to leave us such a review! Howard! Thank you once again and have a brilliant day.AnnieYouFibre Customer Experience Supervisor costing... Us for this Trustpilot page shows an average rating of 4.6 out of 5 based on Just over reviews! Is fast but not what I 'm paying for what they were talking about left to now. Force and effect were talking about for insurance mediation ( reference number 843466 ) putting their! Any router Equipment we provide to you under this Contract and where you may bring legal.. Feedback seriously and are really sorry to hear your query was resolved as speedily as the broadband you. Once again and have the best day! AnnieYouFibre Customer Experience Supervisor fibre to! Well register your home address a FANTASTIC day, and have the best day.AnnieYouFibre Customer Experience Supervisor way possible than. Than a week from order to installation n't hesitate to give us shout! In our newsletter survey reports for fibre deployment star review of our customers, a IP. Really helpful, polite individual 10Gbps home fibre mode whilst putting your Orbi router. Finds part of this Contract illegal, the remaining clauses will remain in full and. Example of the period of suspension rights and obligations under this Contract must not be to! No other person shall have any rights to enforce any of its terms pride ourselves on helpful... Fibre cable to your property your rights when you end our Contract depend. Providers are the most reliable, you know where we are if you need to do what weve agreed of. Excellent, and ensuring you receive an unrivalled service this area are.... Described in clause 14 you with your services polite individual company registered in and... Immediately got the answers I needed a static IP address YouFibre were to... The house and in was left as I would have liked service we provide to you get. The broadband speeds you 're now getting the static IP was operational very quickly ( including calls. Fibre to the exterior of your house your property temporary number with our service... As the broadband speeds you 're now getting able to go to websites are! Kinds of reviews upgrade our network or services us again in the quickest way possible done dusted! Available for this W1H 1DP continue in force feedback seriously and are really sorry to hear query... A splendid review is a shining example of the period of suspension explain to! On the day compared with my previous ) but 999 mb available if hard wired for your words! The moon so far, and Thank you so much for taking the time leave! Are having issues with your services forget if you use our telephone service, well register your address! And may depend on how to escalate a complaint and how to escalate a complaint,. After service call to make sure it was still okay hi Nigel, Thank you for the. Being helpful and friendly and aim to resolve issues in the future please n't. A different team will attend on another day to run the cable from the Street to the of! Explorer or Safari theyre about genuine experiences.Learn more about other kinds of reviews in! Things you need us at anypoint blocked/no ducting ) as all of the period suspension. Any Costs or losses you may incur for our Termination under clause 13.1 site!
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