General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 10.3.5 the Railpass is surrendered to us with the request for a refund. 3.2.3 any other services as agreed by the participating bus operators. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. We are sorry for any inconvenience caused. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . You can also see the date that your ticket is due to expire. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. You must first use your ticket within 28 days from the date you buy it. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. Place your MetroCard on the card reader next to the bus driver. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. You can just get the Arriva #89 all the way there from Liverpool airport. We can prevent your lost card from being used and send you a replacement if necessary. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Monday- Friday before 8pm during term times only. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. It is the Account Holders responsibility to ensure payments are successfully processed. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. By purchasing and using a Trio Ticket you accept these Terms. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. 8. Your ticket will be checked and the refund calculated. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. 7. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Within this area the Solo Ticket is valid on all local bus services of participating operators and services. Following receipt of this information, we will hotlist the card preventing further usage. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. Renew it online or at a Merseytravel Centre a few days before term starts. 4.2 Adult Trio Tickets are for persons aged 19 or over. We will refund any payments you have made to your Account. 10.6.3 a valid receipt is submitted to us with the request for a refund. Liverpool Lime Street is currently closed to the public due to a security threat. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 02. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. 02. services (see note 1 below) in the area you have. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. We are sorry for any inconvenience caused. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Merseytravel My Ticket Terms and Conditions of Use. 10. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. 1. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. The Railpass Application Form can be downloaded from the Merseytravel Website. Solo tickets are valid across Merseyside. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Are there any restrictions in place when using a Solo Term Time Ticket? 7. You will need to pay 1 for a new card. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. 8.4 In serious or repeat cases of Railpass misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. There is also a booklet for young people (aged 5 - 18) tickets. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. (l) The Fast Tag must only be used by the concession holder. If this information changes, for any reason, you must notify us immediately. 5.1 Each time you board and alight a bus, it counts as a separate journey. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. No trains are running from the station. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Solo tickets are valid across Merseyside. Features include: Interactive journey planner Public transport services from all operators All modes of public. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. This clause 9 also applies to accidental destruction of a My Ticket. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. You may still be asked to prove your identity by retailers or revenue protection staff. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. The app allows you to plan journeys for now and any time in the future. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. MetroCard is a smartcard for public transport tickets. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Bus operators may also have their own ticket which is more suitable for you check their websites for details. You can have more than one ticket on your card at any time. Solo tickets are valid across Merseyside. Are there any restrictions in place when using a Solo Term Time Ticket? Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. 6. Under 5s travel free in Merseyside. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Third Party RightsThis Agreement is between you and Merseytravel. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. 10. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. If your card has been damaged, a replacement fee may be applied. The term dates for term time Tickets can be found here. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 15. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). Welcome to MetroSmart Merseytravel's smartcard website. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. You should receive your ticket within seven days. That means you could save hundreds of pounds*. You can combine different types of season tickets for journeys through different areas or zones. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Under 5s travel free in Merseyside. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. Your ticket will becheckedand the refund calculated. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. Merseytravel Saveaway Ticket Terms and Conditions of Use. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Include: Interactive journey planner public transport services from all operators all modes of public of accepting your.! Check this in the area you have any questions or complaints about Fast... Annual and term time ticket quick and easy way to travel through # MerseyTunnels make using Trio! 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