Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. We have a 31 day (ta && ta.queueForLoad ? Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. And they need to wait 90 minutes to do this? UPDATE: I was able to get in on my tablet using log in with booking number. Powered by Invision Community. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. I think they were having server issues this morning. Then open a web browser and the page will launch. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Unable to complete personal information and emergency contacts sections on medallion app! Medallion device will be waiting at the port for guests living outside the U.S. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. There must be a easier way of checking in. The Medallion device contains no personal information but transmits an encrypted guest i.d. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Princess needs to do what airlines and many other companies do. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. I may cancel this cruise and go back to Norwegian. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". unable to find place to upload vaccine status, and other required info>, Can't enter in dates. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Started June 21, 2021, By Does anyone know how I can do this outside of the app? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Thank you. Princess MedallionClass does not seem very safe to us. Princess USA does that now. If I try anything else, all information is lost. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. How can I fix the error. See the Great Lands glaciers, wildlife, and national parks. This app need a lot of work to make it useable. Thank you. Select the issue you are having below and provide feedback to Princess MedallionClass. I still don't see anything about choosing an arrival time but at least I'm in . For the last two days I have been trying to upload my vaccination card with no luck. more. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. You have a want not a need. Start your vacation sooner while maintaining physical distance. Started August 27, 2021, By CC Help Jenn Je ne peux pas prendre ma photo. Keep receiving message that it will download later. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. - Onboard Packages The idea is that it saves loads of time on the ship and makes things easier. He had tried numerous times with his ID and password (and also with the booking number), but no dice. It keeps saying that these are pending and not acceptable. WhenI try manually when I get to nationality it wont accept British Citizen. If that photo does not match a guest during a purchase, the transaction will not be authorized. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. The need to be in group A was to be able to reserve sanctuary days. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. How can I get help with my Medallion device on board? Unable to update address details specifically postcode. Wi-Fi everywhere on board so you can text, post photos, video chat and more! If you. The app just keeps saying there is a problem and to try again later. Frustrating to use and had have customer service help with it. I cannt get my health status to open and boarding times . I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Can't sign now for my wife. Your help to a resolution required! Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Photo of my vax card will not upload. It appears not anymore. And they are the new kid on the block. This is over several weeks time. Today I was told to check back in a month. Then ask the rep to set up your arrival time. Our other single voyage works fine. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Watch live TV, movies and Ocean Originals anytime, anywhere! Can I wear my Medallion device in the pool? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Then open a web browser and the page will launch. Yes, it's waterproof, and heat, sand and salt resistant. Your reply is definitely uncalled for. Pre-planning helps you make informed choices about how you want to spend your time. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Have dinner at the same time each night or change it based on what works or you. App is also up-to-date. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Website: Visit Princess MedallionClass Website. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Booking name Glynis However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Yes! It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. LauraS Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Which phone number did you call? Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. I'm not a happy camper right now. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Walk along sun-kissed beaches in laid-back style. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Even the website had issues of ups and downs tjis weekend. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Arizona. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Pretty sure everything else is manual entry. (But as many have noted, nobody looks at that when you do arrive at the port. The App is very poorly written and takes an inordinate amount of system resources. Can't link the booking number on the iPhone app either. There are several lengthy threads on the MedallionClass App, one specific to Android. To Princess MedallionClass have dinner at the port many have noted, nobody looks that! A lost Medallion device on board noted, nobody looks at that when you arrive. 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