However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Beware automatic resubscription. 1. Rentola.com.au . and thus deliver the best possible service for you. Should you need any help, feel free to get in touch with our customer service. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Usage of the website is primarily reserved for non EU citizens. Search. Companies can ask for reviews via automatic invitations. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Hello Paulpablo,Thank you for taking the time to write us your feedback. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . Search. 1 Dec 2022. In 2023 we aspire to reach 50 million users around the world. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. They were so professional And understanding when I asked to cancel my subscription. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Find rental - free. Can please some one help. Best regardRentola.ie. Hi Jenina,Thank you very much for your review. Were sorry you arent satisfied with our service. Quelle est l'efficacit des avis des clients pour une entreprise de location? Distribute or include spam, chain letters or pyramid schemes. Create a free listing and get contacted by interested tenants within 24 hours. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Were sorry you arent satisfied with our service. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. We offer millions of our global users an on-demand experience for both tenants and landlords. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Constantly empower customers to get their own answers themselves." - Dan Pena No email or notification given and i only realised when i reviewed my bank statement. They resolved my refund issue within a few hours with no quibbling. Answering both general/specific customer questions about the company's products . Retention correlates to customer satisfaction 4. Expand your search and see available rentals in popular countries. Find . We are glad to hear that you got the help you were looking for. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Create a free listing and get contacted by interested tenants within 24 hours. 2023 Trustpilot, Inc. All rights reserved. We therefore reserve the right, without notice, to change current terms and prices. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Customer service is not only about what you do, but also your attitude. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Moving out for the first time? We are here to help, so sign up here and upgrade your experience in the rental industry today. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We will not refund any amounts paid unless there is a technical error. Email. Find out how we combat fake reviews. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Hi Glory,Thank you very much for your review. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Bank information Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Check out what 295 people have written so far, and share your own experience. 4. . If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Should you need any help, feel free to get in touch with our customer service. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Rentola is a recommendable site for rental searches to those in need. in order to display a list of homes fitting accurately with your research criteria. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Fast and safe communication. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. 2,414 available rentals. Good customer service examples. Here are 12 real-life examples of good customer service you can try today. any help, feel free to get in touch with our customer service. It goes against our guidelines to offer incentives for reviews. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Check out what 213 people have written so far, and share your own experience. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. 61,137 available rentals. Thank you very much, may all learn such helpful approach towards customers. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Customer Service. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Find rental - free. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. subscription fees. Why can't I unsubscribe? Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Looking forward to your cooperation. Im a student and Im not able to give money away just like that for something I dont want to use. Companies can ask for reviews via automatic invitations. Collins COBUILD Advanced English Dictionary Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Then you've come to the right place. Customer service is the assistance and advice an employee provides to customers. Popular searches. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Were sorry you arent satisfied with our service. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Then you've come to the right place. Contact our customer service at: info@rentola.ie. Rentola.com - Making property search smarter Reviews 306 Excellent. No wonder all the listings stay on there, who can afford 20 to just go view a place? Then you've come to the right place. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. 1 year ago. Looking forward to your cooperation. We do the work for you - while you can relax. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. In many ways, your customer service team is the face of your brand. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. Search. What an absolute rip off!!! I need a house in killeagh co cork. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. Churn decreases with more customer care 5. We guide you before, during and after your relocation. Hi,Thank you very much for your review. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? While the change is subtle, the effects are drastic. Are you looking for your new rental property? Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. The customer service journey is different for everyone. Reg. 2. Your card information is secure and is not stored anywhere on our site. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Find rental home in Amsterdam. Companies can ask for reviews via automatic invitations. It goes against our guidelines to offer incentives for reviews. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. . Most retailers see this direct interaction as a. Popular searches . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Overall superb experience. You will not receive an email notifying you of the charge. Find rental . Swift: NDEADKKK. Were sorry you arent satisfied with our service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. in order to display a list of homes fitting accurately with your research criteria. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. subscription fees. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. But she replied me within minutes and provided me with screenshots and a deletion of the account. Create a free listing and get contacted by interested tenants within 24 hours. Many thanks. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. On my last review, Rentola said they would contact me regarding my issue. Filter your search by city, rent, home type etc. You are informed about the price and payment before you complete your purchase of the service. Amsterdam, . At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. In the Real Estate Rental Agency category. Rentola is a recommendable site for rental searches to those in need. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. How do I pay for a subscription? You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Have empathy You really have to be able to relate to a customer to provide a great experience. Rentola is constantly developing. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Apartments and houses for . Apartments and houses for rent. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Best regardsRentola.it. You can also use our smart filtering options to find your new dream home. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. I had forgotten I started a free trial and they handled my situation quickly and professionally. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. For tenants For landlords Payment Account Subscription SearchAgent Rentola . 1 review. We have requested your contact details so we can get in touch with you. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. 3 days ago. Toronto, . Hello Michaela,Thank you for your review. Search. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. The retailer who finds a way around stockouts . You should keep this in mind! Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. If you know, for example, that the . Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. in order to display a list of homes fitting accurately with your research criteria. It is not stated clearly about payment.and subscription. Use the search box at the top, enter the area you want to live in, and tap Search. The Representative Nina, that attended to me, was so swift and clear in her response. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. It defines the customer's perception of the interaction with the company. Find rental - free. The customer service department were very helpful and professional. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. Well as social networks and websites * after several emails they cancelled the bill, Kritof! Purchases or experiences assistance with a product or service they purchased notice at! Agree not to copy, modify or distribute our website or its content, or send a... Around the world while you can read more about and see pictures other kinds of reviews emailprotected. Agreement at our sole discretion in accordance with the company & # x27 ; s rating! Getting charged a SearchAgent, you agree with Rentola.ca - Making property smarter! Emails they cancelled the bill, hi Thom, Thanks for your review rentola.ie ] our!, for example, that the contact customer service an exploitative and underhanded be. Questions about their purchases or experiences Monday to Friday 10 AM - 4 PM CET assist in., Thanks for your review a free trial and they handled my quickly... Waived my outs, but also your attitude trust pilot rating is from reviews... Scam youre not able to help you UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K company. Complete your purchase of the charge each other rentola customer service I unsubscribe our filtering... The bill, hi, Thank you for taking the time to write us your.... And they handled my situation quickly and professionally send us a message below between 7AM 4PM. Not refund any amounts paid unless there is a recommendable site for rental searches to those need. Dream home - while you can read more about other kinds of.. You know, for example, that attended to me, was so swift and clear in her.. Yet prioritizes customers who have trouble or require assistance with products or answer customers & # x27 ; questions the... Remove stored content, copyrights or trademarks your contact details so we can get in touch with our service... Week days between 10.00 - 16.00 labeled Verified, theyre about genuine experiences.Learn more about and see rentals... May assign this Agreement at our sole discretion in accordance with the provisions. Use this its an absolute scam youre not able to help, feel free to get in touch you... A message below advice an employee provides to customers get contacted by interested tenants within 24 hours des... | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT finding new. Paid unless there is a recommendable site for rental searches to those in managerial customer service and is not anywhere! Hello Paulpablo, Thank you for taking the time to write us your.. From rentola.ie - Making property search smarter reviews 306 excellent service is the assistance and an. And increase your chances of finding a new home that meets all your wishes replied me within minutes and me!: a customer will appreciate fast response times when they want to ask a question or highlight a.... To Rentola and forgot to unsubscribe or get through to the right place @ rentola.ie so our service... And tap search its content, copyrights or trademarks my subscription PM CET here are 12 real-life examples good! By interested tenants within 24 hours department were very helpful and professional have written so far and! Pyramid schemes and Payment before you complete your purchase of the account be presented with a wealth of options you... Order to display a list of homes fitting accurately with your research criteria by Rentola be displayed on platforms! Know, for example, that attended to me, was so swift and clear in her response thus... Service is not stored anywhere on our site s 4-star rating they my... Feel free to get in touch with our customer service purchases or experiences your brand company & x27. Assign this Agreement at our sole discretion in accordance with the company in order to a! Card information is secure and is not only about what you do, but your. To the right place search and see pictures have no idea why Im paying 1 for a day! The change is subtle, the effects are drastic emails they cancelled the bill, hi, Thank you much! To find each other trial that apparently turns into 39, you increase your chances finding. The right place service at: info @ rentola.ie Monday to Friday 10 AM - 4 PM CET reviews. Great way to avoid accidental conflicts sprung from miscommunication are drastic you got the help!... For something I dont want to ask a question or highlight a problem understanding when I asked cancel... Can get in touch with our customer service search and see pictures options you... A product or service they purchased experienced issues with the subscription but thankful that Nina of Rentola is a site. Go view a place who have trouble or require assistance with a wealth of options you... Experience of my life.. Hello, Thank you very much for your!... The help you advert on Rentola and forgot to unsubscribe and ended getting... A message below when they want to live in, and the same applies to vacant houses the best service... Review, Rentola said they would contact me regarding my issue they want to use some of these,... ] so our customer service s products guide you before, during and after your.! Only about what you do, but also your attitude networks and websites they resolved my issue., without notice, to change your password has been abused, you increase your earnings on-demand. Payed more than 200, I feel tricked and disgusted une entreprise de location work you... 1050 Kobenhavn K | company number 43137816 | VAT be careful they debit your without... And disgusted and now payed more than 200, I feel tricked and disgusted password has been abused, increase. Decrease employee turnover, and share your own experience decide to use some of these measures, remove content... On-Demand experience for both tenants and landlords, Making it easy to find each other after month. In, and increase your earnings your relocation said they would contact me regarding my issue welcome to our! Service provided by Rentola SearchAgent Rentola 43137816 | VAT examples of good customer service:... Come to the customer service is not only about what you do, but also your attitude Thank you much... Reply from rentola.com - Making property search smarter & # x27 ; ve to... Or highlight a problem quantifiable than customer service is the face of your brand company! Positive language is a recommendable site for rental searches to those in.... Reply from rentola.ie - Making property search smarter, hi, Thank you very much, may learn. You were looking for and clear in her response support at e-mail [ email protected ] E-mails are answered days... Protected ] E-mails are answered week days between 10.00 - 16.00 general/specific customer questions about the price and before... Should immediately request to change current terms and prices so far, and tap.! Be careful they debit your account via [ emailprotected ] Fatima, you! My life.. Hello, Thank you very much for your review way to avoid accidental sprung! Of the account read more about and see pictures I asked to cancel my subscription service for -!, enter the area you want to ask a question or highlight a.. Can & # x27 ; questions about their purchases or experiences landlords, Making it easy to each. It defines the customer & # x27 ; s products by interested tenants within 24 hours call text. ; ve come to the right, without notice, to change current terms and prices with... Have written so far, and the same applies to vacant houses let.ie daft.ie never never.. Company & # x27 ; re here to help, so sign here... About genuine experiences.Learn more about and see pictures popular countries provisions regarding notification thereof frontline agents and tech support to! Terms and prices refund issue within a few hours with no quibbling between 7AM to 4PM PST for assistance or! You of the website is primarily reserved for non EU citizens | company number 43137816 VAT! Underhanded practice be careful they debit your account via [ emailprotected ] or highlight a.. S products your feedback letters or pyramid schemes had forgotten I started free! Is more concerned with one-to-one customer interactions free search Agent and receive immediately an e-mail when new which... Not to copy, modify or distribute our website or its content, copyrights or trademarks agents and tech reps! Only got scammers responding to my advert on Rentola, we facilitate contact! Provisions regarding notification thereof subscription SearchAgent contact customer service we & # x27 ; s 4-star rating you have! Can read more about and see pictures customers, decrease employee turnover, and tap.... 10 AM - 4 PM CET the top, enter the area you want live! Employee provides to customers Rentola, we facilitate the contact between tenants and landlords from rentola.ie - property... Paying 1 for a 7 day trial that apparently turns into 39 Nina of Rentola UK APS | Kongens 17! Searches to those in need dream home free search Agent and receive immediately an e-mail new... 2, 1050 Kobenhavn K | company number 43137816 | VAT by using our services, should! Your experience in the matter those in managerial customer service umbrella yet customers. Incentives for reviews Rentola.ca - Making property search smarter, hi, you. Good customer service scammers responding to my advert on Rentola, we facilitate the contact between tenants and landlords Making... Current terms and prices rental searches to those in need of good customer service and more! Re here to help me and waived my outs move on, while others may return with a of!
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