ComplaintsBoard.com is a leading complaint resolution website on the Internet. - See 9,596 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. Upon checking with the resort sales company indicated by El Cid representatives we found our Festiva Timeshare had never been submitted. I know i will ruin my credit but i got so frustrated after reading all comments and lies from Elcid. This will surely increase the credibility of your complaint. Do any one please help me how to get out this package. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. We were asked to attend a presentation where unfortunately we ended up buying membership. http://www.mescam.com/ and deceptive. They are not human. Thank you. Then when I try to book a vacation nothing is ever available. El Cid Resorts on the Caribbean Sea (Mexico) Submit a complaint and get your issue resolved. I have been back to Maya Riviera with family and friends every year except for 1 when we couldn't travel and I can tell you that I have had an amazing experience every time. Everything you need to know about vacation. Because the resort suffered from a downturn in business for several years, they began posting their vacancies on internet-based travel discount web sites. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When we protested, the manager told me to "shut my mouth" and continued to badger us. Well in January 2022 I attempted to use these points and found I could not use the points according to the information we sign off on in the contract. I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people. I have an addendum in hand stating that we SHOULD be able to use 2years of points. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. We told him that we liked the idea of a timeshare, but we repeatedly told him that we couldn't afford it. I recommend you to read this article, hope this helps. We were told the credit card was defered for 6 month for the down deposit We came home and 3 days later we found a bill for our first credit card payment, not to mention if we deposit our 2 timeshare weeks they will give us a check for $6, 000 to pay toward the deposit. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our reservation was made in June of 2022 for November 2022. Come to find out 308, 000 points is only worth $1, 600 off the cost of 1 cabin which leaves us with over a $2, 000 balance. EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. We told them within an hour that we wanted to cancel the contract. Share your photos and videos with others to prove the truth of your words. Posted on Jul 7, 2009. This company shouldnt be in business taking people hard earned money. We are being held hostage by el cid vacation club. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. Hotel Marina El Cid Spa & Beach Resort: Fantastic! The complaint has been investigated and resolved to the customers satisfaction. From Cedar Rapids. I have emailed PROFECO but have not heard back, also contacted www.timesharescam.com who just sent us a contract but it could take up to 6 months, really do not want to have to pay. Please email me how you were able to resolve this situation. in airfare credits. I gave up a deeded for life timeshare for thishow stupid of me. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. The properties are beautiful and the stay excellent, but our experience is very painful and increasingly costly with no benefits. I am going back again next year and everyone that we have taken can't thank us enough for the amazing trip. If anyone knows someone that has used one fo those law firms please let me know. We had to move seven rooms before we found one that didnt smell bad. We DO NOT remove reports. This included figuring out the financial aspect of things and looking at it from the perspective of how much does it actually cost per night when you factor in all costs including maintenance fees, transaction costs, etc. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. Hotel Marina El Cid Spa & Beach Resort, Puerto Morelos: See 9,599 traveller reviews, 7,778 photos, and cheap rates for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. And it is the best deal in Time Share, for sure. For those July 2016 folks, consider yourselves lucky you and your new friends are few. Very frustrating and lesson learned. 1. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! This was our first traveling out of the country so we went. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. Is this your company? You are just not talking to the right people. This post is not about the service received at El Cid. Keep telling them no, terminate the contract. We have paid $30,000 so far. This complaint was posted by a verified customer. Our issue is with the sales department and the unkept promises that have been made over the years. I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them. Altogether, my spouse and I own millions of points on two contracts at El Cid. We have used our points for a 3 week Mediteranian Cruise, Caribbean several times, used the Cancun El Cid resort, although Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. MOST POPULAR London. My wite and I were kept in this small room and spoke to 4 different people trying to change our minds. What a nightmare! EL CID states you will travel VIP anywhere you want to go that was not true either. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. Salespeople claim that the points have more value than they actually do for exchange purposes. Charged me for time share that I did not sign for. El Cid Real Estate; El Cid Vacations Club; Our Hotels. We want to stop paying the monthly dues and mortgage but are afraid that they will ruiin our credit. They need to be SUED, Read full review of El Cid Vacations Club and 1 comment. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. Tried to book reservation one year in advance and nothing available, then wrote company to cancel and they do not respond. A & T Real Estate Holdings. We would like El Cid to buy our timeshare points back expires 2028. I have been a member with El Cid for 6 years now and originally bought at Maya Riviera. Call 1-866-524-2811 Live Your Dreams 365 Days A Year Access your ECVC travel & lifestyle benefits. Tom George, We have been members of El Cid Vacation Club for 10 years and we have many other friends we met at El Cid. Now, they are saying that all the money invested in purchasing the tim share is just lost, those sales people have no shame. This complaint was posted by a verified customer. Salespeople are well trained to tell you anything you want to hear to get you into their contract. Been requesting termination since december 2020. I have witnesses to all the lies we couldnt figure out why they kept giving I have not hear anything yet. About 10 years ago we bought 500000 El Cid Time Share Points. Its legal name is El Cid Vacation Club S.A. de C.V. We now have lawyers from the Owner's Advocate helping us. El Cid has now ignored 2 meetings and is being fined after this latest missed hearing. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. I tried Wyndham but they were no help. We are just returning from a vacation at El Cid in Cancun area. RCI says its not them and my wife calls El Cid she bounces back and forth. Share your photos and videos with others to prove the truth of your words. Is ok I just want to contiue to pay in each month. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. For of all it was a high pressure sale. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints Have you had any luck with RCI to help you get out of this? We are in the same position with Elcid and trying to figure out our options. I payed thousands of dollars for this timeshare and is a total rip off! Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so we've invested $700,000 in El Cid. That didn't do any good; I still have not received my refund of 10, 000 dollars and it's been a month. us drinks one after another. El Cid Ha will also eventually become wonderful if they can figure out how to control the mosquitos. OR at least have them 1. We were also told that the contract did not expire and it does. Desired outcome: The sale was done fraudulently and as such is invalid. El Cid properties in Mazatlan are always great in regards to the services we receive. My stepmother passed away and failed to make the annual charge as she was in the hospital when the statement came. I finally stopped paying and that has gotten some attention. We signed up less than a week ago(maybe 6 days now). This comment was posted by a verified customer. The free cruise for six to Hawaii? El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! Truly bottom of the barrel. My husband and I purchased a membership back in October of 2021. This never happens. They are VERY misleading! We were promised free upgrades on the cruise and all our vacations not! Especially the ease of use which was a huge issue for us as my work schedule procludes scheduling far in advance. See 9,599 traveler reviews, 7,778 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. Elizabeth of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 This place does not even deserve one star. When the date set to complete the sale of Festiva in the fall of 2014 arrived, nothing happened. they fed me alcohol and lied to my wife and i to convince us to sign the contract. We, too, were ripped off by promises from Bob at El Cid in Matazlan to rent our timeshare every year during the Super Bowl and it would pay for our investment in 3-4 years. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx. 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