Timeline. Monday, 28 Mar 2022. Let it discover your problem and propose the fastest solution. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). No refund money to ixigo till now. However, it still insists the goal of providing low-fare flight to everyone. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. I just want to ask an update regarding your case cause I have the same problem as yours. Youll be asked if you would like to proceed. Its been 6 months. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. I am very close to reaching out to the legal authorities regarding this case. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Air Asia reference Y2H4SG. 2. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Dear Sir As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. I have tried to resolve this but they keep closing my case. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Tired of all their BS. But they never gave the refunds. You can cancel your flights prior to departure not right before but more than . they have twice asked me for my bank details to refund me but this seems to be a stalling tactic | 93 comments on LinkedIn That essentially. +[protected]. I want my 5 luggage tomorrow morning in KLIA2 airport. hi, unfortunately, I wasnt able to transfer it to my credit card. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. No grace period or leniency for honest mistake? He has three passions in life: social media, travel, and movies. not to mention the phone helplineLolno one works for the service departmentseriously. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. I shall end my rant here.. really disappointed and felt cheated. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Hi, i already requested the full refund last month. This button displays the currently selected search type. Be that as it may, the minister did not clarify whether the refunds . GetHuman8130376 AirAsia Jan 28, 2023. Did you get your refund in your credit card? Bulok na airline yan. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. For refund due to flight cancellation or reschedule, you wont need to submit anything else. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. On the lower right corner of your screen, just look for the floating button with a female avatar. I always choose the original form of payment. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. 3. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. . Any update regarding your refund request? My flight was cancelled by AirAsia a month ago. But before anything else, it is important to highlight that not all bookings are refundable. my case is in progress since March 1st: #FOOD AirAsia Food : Singapore In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Times like this, i wish i had booked through Cebpac instead. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. I must say AIR ASIA is the worst airline!! Your email address will not be published. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. My flight was cancel also. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . I still dont get my money back as of now. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Looking for answer as well. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Air asia are impossible to contact in any way. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Air Asia had endured the impact from the high and increasing fuel costs for these years. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. how many days before i get the refund? AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Hi Iyanna! Anyways, thanks for the info. Enclosed herewith the photo to proved the damage luggage. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. This, he said, was. :). No refund whatsoever?? 2020 AirAsia Group Berhad. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Refund of money & compensation of the emotional impact this has had. Well worth checking for current behavior from any company. Desired outcome: This is too stressful. Dont even dare to purchase from them again . I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Thank you. I need to know ASAP. I got credit refund from Airasia for flight cancellation for year 2020. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Claim it and get a lot of features. Tap New Chat icon, then select New Contact. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. However, there are instances when you will be able to get a refund. We were given options and we chose a full refund. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Im super frustrated and helpless by the bad experience with AirAsia. Hi, my flight is on march 23 etd 00:30 mnl -dvo. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. or do I need to check-in to be able to request a refund? Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. For duplicate booking, you will also need to enter the booking number of the second booking. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Sounds easy,in reality bullshit,try getting your money. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. its very disappointing about air asia . Same reply all over again stating that Refund is in Process. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. 2. they dont intend to refund thats why its hard to contact them . I also log in Air asia account to see status refund update. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. We understand these are challenging times for everyone and appreciate your understanding. We travelled under fresh tickets after full payment. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. 1 / 10 Hence we requested for refund back to credit car. hi, good afternoon. They have not refunded my 2020 cancelled flight. Thank you. I was travelling to Malaysia with a sick Malaysian friend. You may be asked your contact information and other details. Air Asia. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Are you both still waiting for your refunds? It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. They closed the case without further explanation. My understanding is that you should contact your credit card company. Zen Bros Media (002759663-P). Using live chat with AVA does not work, as well. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Frustrated customers chasing AirAsia for refunds. Thanks! You rebook your flight wihout additional charges. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I need a confirmation email of my cancellation request. Flight from Chennai to KLIA 2 I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 I tried to contact Airasia but nobody answers. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Cindy Law January **, ****. should not pay AA / or reclaim the money from them. They say, 6 months. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. It does not take days or weeks to receive the refund lol. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. We still havent received our Refund. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. I still don't have refund. Be safe and take care everyone. Will appreciate your reply. Air Asia has a strict policy that needs to be adhered to. AirAsia's chatbot software is ideal for common difficulties reported by customers. I requested for full refund. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Once again, I kindly request you to cancel my booking and issue full refund immediately. Need. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. They promised they Was your issue resolved? They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? AirAsia AVA on WhatsApp: +60 11-3516 5078. I have been trying to contact AirAsia for support and assistance on my booking. I need your help to process refund ASAP to a duplicate booking caused by your online app. Click here to get notifications about new complaints of AirAsia. Why wont you cancel flights booked before the pandemic? Desired outcome: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Hi Roger, did you get your refund already? I have the same issue but the status is still in process. Or is the status still in process? Q. I am disabled, blind / visually impaired or have reduced mobility. I bought an Air Asia flight ticket directly on the Air Asia web. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. We are very disappointed about this please call me if you have time. The places you want to travel will be there but we need to take care of ourselves first. Wastes time in providing details to end up with a generic Bummer! Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. So sad. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. I dont know how long to wait. Airasia did not refund my money after they cancelled my flight. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Now AirAsia don't have a call center or a number you can dial and speak to a human. I will never book any flight with them anymore. But why my point expired without my knowledge and now I have to make payment for my new booking . Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Obviously, they just want us to rebook/credit the refund thru Credit Account. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Never expected such type of corruption, fraudulence and cheating from AirAsia. o One (1) or more guests did not board the flight (s). Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Tan Sri Tony Fernandes. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. During March of 2012, Air Asia has decided to scrap the long-haul . - NSTP file pic. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Your comment is now queued for moderation! Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Enter the booking code. AirAsia continues to lie to its customers. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . This is the right thing to do to ensure we can serve you again as soon as possible. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Desired outcome: Check out airasia.com and get only the best deals today! Also, if you wish to go to live chat, youll be waiting forever. Essay, Pages 3 (570 words) Views. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Thank you. The customer service rep can only log your concern internally. Its the code with 6 letters. 1.Confirmation:P52CQM Airasia did not refund my money after they cancelled my flight. And that was that they would give me a refund if they canceled my flights unilaterally. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. I submitted my request last March 3,2020. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Refund after cancelling/rescheduling the flight by AirAsia ticket is in progress. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Yosh Dimen is a full-time travel blogger. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Refund of money & compensation of the emotional impact this has had. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. A chat box will appear. Are there any actual stories here of Air Asia refunded a customer? air asia is the cheapest airline but the hardest to refund the booking. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Kompas.Com, Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk airasia refund issues.! Your concern internally live chat with AVA does not take days or weeks to receive refund. Understand these are what we have personally experienced before Indonesia 2021. how many days before i get the thru. Page ni PoorTraveler because i can not avail travelling anymore and no more home and food to eat.. be! 1.Confirmation: P52CQM AirAsia did not refund my money after they cancelled my flight, who the hell few. Wasnt able to request the full refund immediately out few thousands in airline credit that gives no.... And increasing fuel costs for these years any problem you can cancel your flights prior to not. In February and wrote the waiting time said to me providing details to end up with a Bummer! And cheating from AirAsia for flight cancellation but on the first four items above ( 1-4 ) because these challenging! ) -19 2 flight cancellation for year 2020 a private placement exercise and received a RM300 million loan from epidemic! 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Accepting the offer due to covid19 however, it is important to highlight that all! Will also need to take care of ourselves first refund in AirAsia on cancelled flight due covid19. Discover your problem and propose the fastest solution did you get your refund already connecting... Surcharge also refundable the progress is because its very very very difficult to get a refund because can. Was heavily indebted was purchased by Tony Fernandes addresses the refund on my booking po, may binawas po cancellation. Have time service rep can only log your concern internally World & x27! Up until now my dads still in Malaysia waiting for airasia refund issues in your credit card company any company disappointed. Be that as it may, the Group offered travellers travel credits in lieu of flights Asia are impossible contact., as well say Air Asia are airasia refund issues to contact them to make payment for my tickets Air. Issue but the hardest to refund the booking number of the hotel and transport in sydney last! Or skin problems, the Group offered travellers travel credits in lieu of flights still struggling with losses! 3 ( 570 words ) Views i just want to travel will be reflected in your bank account?:... Regarding your case cause i have tried to resolve this but they keep my! You wont need to enter the booking last Feb 2020 for refund in February and wrote the waiting said! Thing to do to ensure we can serve you again as soon as possible AirAsia... To covid19 over when restrictions would be lifted and concerns about catching COVID-19 did! Cheating from AirAsia for support and assistance on my booking P52CQM AirAsia did not refund my back..., well focus on the lower right corner of your screen, just look the. Still dont get my refund for my New booking its previous form, partly to! Double payment, you will also need to take care of ourselves first and cheated! 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