The update slightly improved the devices performance in some aspects but these Verizon-locked Samsung Galaxy S21 users have now started reporting the call quality issues in the US. The issue seemingly manifests itself in a few ways. I was nothing but tactful and mentioned pretty much what I have here, with exception of noting someone on another carrier with the same phone having no issues. Possibly, the company may deliver patches to improve the battery life got affected by the One UI 5.1 firmware. We recommend consumers wait until the March 2023 firmware update arrives for their device. We use OEM Grade Glue (Cold Press) Samsung Authorized Service Center. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Last updated: July 15th, 2022 at 14:45 UTC+02:00. Performance issues can also occur when your device doesn't have an unobstructed view of the cell site. As per the information, there are multiple users' reports claiming that Verizon locked Samsung Galaxy S21 has call quality issues. Brand names used in our stories are trademarks of respective companies. Watch this video to learn about what impacts wireless signals and how you can fix it so you can get the most out of your Verizon 4G LTE network. The latest Galaxy phones to get the new security update are the unlocked versions of the Galaxy S21, Galaxy S21+, and Galaxy S21 [], Samsungs new Image Clipper feature is available exclusively on the new Galaxy S23 flagship series. It was a bit muted, but not bad. Sigh. OEM Glass. Replace SIM-card: It could be quite possible that your SIM is faulty if none of the above workarounds made any difference for you. 1 Reply [deleted] 3 yr. ago Samsung brings new features to One Hand Operation + Good Lock module, Amazon surprises with $100 discount on unlocked Samsung Galaxy S23 Ultra. If you are interested in what specifically has changed, please see the New Revamped Community . We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! Tap General. Try with VoLTE turned off and with it turned on. Here's a round-up. Verizon sells phones and phone plans across the United States. If you're experiencing performance issues only during certain times of the day or year, your issue is likely caused by network usage or seasonal trends. The strength of your Local Area Network (LAN) and Wide Area Networks (WAN) have a huge impact on how seamlessly you can send and receive VoIP calls. Go to Cellular Data Options > Voice & Data. Besides this, I like sketching, roaming, and shopping. Settings > Cellular Data Options > Voice and Data > Uncheck VoLTE. Have a phone you love? However with my new phone I am still having the same issue. As of now they are trying to figure out who to point the finger at. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I'm using an iPhone 6 and I've been trying to find someone with the same phone and service, but no one I know has the same as me. Is is happening in a specific location? Taxes and fees are included. Prior to the upgrade our call quality was great, no issues at all. I'm thinking about contacting Samsung to see what kind of a response I get from them. Or, it could be a combination of both which makes for a really tragic beginning to this, otherwise, exceptional device. Just shows you actually helping people is not the priority. Since some S22 Ultra users are also facing lag issues in scrolling, this issue appears to be related to the One UI 5.1 software instead of the Galaxy S23 series. Extend your session by clicking OK below. Update: Around 7 p.m. EDT on April 20, Verizon released the following update announcing that normal service had been restored to most customers: A fiber issue in the core of the network caused . T-Mobile expanded its mid-band 5G spectrum years ahead of AT&T and Verizon, which still have yet to fully switch on their respective C-band networks due to an ongoing feud with the Federal Aviation Administration. Further, the issue has reportedly occurred in the vanilla Galaxy S21 while there has been no problem in the voice calling on the other two high-end Galaxy S21+ and Galaxy S21 Ultra. If you have great 4G service, how does it go to terrible 4G service after the "upgrade?". According to user reports (gathered by PiunikaWeb), February 2023 firmware update broke the adaptive refresh rate function on the Samsung Galaxy S23, S23 Plus, and S23 Ultra. This is specific to a iPhone 12 on Verizon. At the same time, some other users say that the issue continues. Verizon confirmed "intermittent issues" were affecting its network on Friday after New York residents and other East Coast customers noted they were having trouble making or receiving phone. Service has always been great. Issues apparently decreased in areas where 5G is available, which tracks with a previous study conducted by JD Power from July to December 2021 that found a wider rollout of 5G helped mitigate network problems. Then they told me I needed to get a new plan since my old plan didn't have the correct 5G features (whatever that means) and that I didn't have priority data. A new study measuring mobile network performance in the US indicates an increase in network problems, with slow performance or the inability to load content cited as the most common complaints. The phone has since maintained the connection for more than 24 hours, where before it would drop the WiFi 6 connection within an hour or two. Reddit user -avenged-. Thanks in advance for your help with this!. "A fiber issue in the core of the network caused some of our customers to experience intermittent . Same Day Service. For additional information and solutions, refer to the Signal Concern Resolution page at: verizon.com/support/signal-concern-resolution, Have a phone you love? Tap Reset Transfer or Reset iPhone. Just try it and report back please. Verizon has resolved an issue . I found the call quality is on par if not better on the Pro. If you dont, youre fucked. Just my two cents. Although T-Mobile had the most recorded problems in both studies, the company leads the way when it comes to 5G coverage. Just get it replaced from your nearest carrier store as this user did for a positive result. I want this fixed and am ready to switch devices at this point. Samsung Galaxy S21 users facing call quality issue at Verizon, Samsung Galaxy A52 LTE receiving July 2022 update with 12 stock app upgrades, These Android 13/One UI 5.0 features will make your Samsung device more intuitive [List]. Moreover, you should update the system apps and third-party apps to the latest version so they could perform well and efficiently with the new software. Any advice? Apart from Reddit threads, Galaxy Z Fold 4 and Fold 3 users are complaining about the battery draining problem on Samsungs official community forum. She initially activated her service (after her contract ended with a different carrier which shall remain nameless forevermore) on launch day, Thursday, October 10th, at a Verizon corporate store in Cedar Hill, TX; she lives in nearby DeSoto. On the flip side, some Samsung consumers are reporting just the opposite. Choose Data Only instead of Voice & Data 3. At this point no one is acknowledging the problem if I can't get a straight answer I will not just keep the phone and hope that it is the software and not a hardware deffect. Same here have been with Verizon for a very long time all of a sudden when theyre trying to get this 5G thing up call services horrible 5G speed is actually slower than their 4G LTE speed I just dont think they know they dont know what theyre doing. But that may not be the case for long. Ive been using the iPhone 11 Pro for the past several months without issues at all. If using Windows, change your power settings to "high performance." If the above methods fail to improve audio quality, switch to phone audio. In the meantime we are not getting premium quality after paying premium price! Follow our socials Google News, Telegram, Twitter, Facebook. Well keep you posted as soon as we find out more, and until then, feel free to let us know in the comment section if youre experiencing any voice call quality issues with your Galaxy S21 on Verizons network. Im trying to downgrade back to iPhone 8. Post-launch, Samsung released the first firmware update for the new Galaxy S23 series devices in various parts of the world including India, Korea, and the US. Call tech support and insist they open a Network Repair Bureau (NRB) ticket. In South Korea, the company is now rolling out a new update to improve the call quality Galaxy S20, S20+, and S20 Ultra. And while minor issues can be expected, call failing issues like these are bothersome and hence the complaints. You will see a toggle, and if its not already disabled, just turn it off. This will provide users with up to 10 times faster speed than Verizon 4G LTE and many other benefits. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Service and . Very frustrated with that! Head over to Cellular. Original story (published on December 11, 2020) follows: Several iPhone 12 series users on Verizon are intermittently facing a Call failed error message following which the call fails to connect at all, as soon as they dial up someones number. Fios' best . Tap Reset. I have an alternate suggestion: turn WiFi calling off. To do this, navigate to Settings-> General management-> Reset menu and then tap the option to Reset network settings. 18 min read. Sometimes it will switch to 3G, also with 1 bar. If your area is congested or if the LTE isn't as strong at your home this may improve your calls. https://www.verizonwireless.com/support/4g-lte-network-extender-faqs/. Crypto company Gemini is having some trouble with fraud, Some Pixel phones are crashing after playing a certain YouTube video. This will make your calls go over the CDMA voice network rather than LTE. At the same time, some other users say that the issue continues. I have been on Verizon for at least 10 years. Knowing how often your network jitters, delays, and loses packets is key to improving voice quality. Absolutely no change in service. We will keep you updated on the matter and will notify you if any authentic input or acknowledgment appears. The latest Verizon outage began on April 20, 2022, at around 3pm EST. Reddit and its partners use cookies and similar technologies to provide you with a better experience. One Galaxy S21 Ultra buyer is complaining about crackling sounds coming from the loudspeaker, while others are unhappy with the speaker either being too quiet or sounding distorted. When I called that number, the new lady I spoke with told me that it's not the network so has to be the phones themselves and that I could go get different phones since I'm within my 14 days not different Note 3's, but different model all together no troubleshooting or anything, just said it was the phone and to get a different one Is anyone else having call quality issues, and if so, is Verizon aware of it? my call quality is terribleHow can fix it? New York City Councilman Justin Brannan was among the Verizon users who reported issues on Friday afternoon. Physical barriers such as mountains, hills and buildings may also block the signal. Verizon released the June 2022 security update for Samsung Galaxy S21 users in late June. For device specific help, visit the Troubleshooting Assistant. Verizon admitted that they have had many similar complaints all from iPhone 12 users. Make sure your computer has adequate battery life. Fold4 with OneUI 5.1. here. Thanks. Recently, Sammobile reports that they have told that the issue affects the users SIM card. bobbyn_vzw Followus on Twitter @VZWSupport. Text messages seem to be working but issues making/receiving calls, Brannan wrote on Twitter. 06:23 pm (IST): It has now come to light that some Canadian carriers like Rogers and Telus are reportedly also affected by the Call failed error on the iPhone 12. 05:23 pm (IST): one of the affected users who got in touch with Verizon support says the company is aware of the issue. Do not hang up until you get a ticket number. The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes and the latest offers, easily switch to Verizon, and much more. 2. According to the customers, their smartphones were working fine before the June 2022 update but the voice call quality gets worse after bringing the update to the devices. What do your neighbors with Verizon experience? Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems. In addition, building materials like metal panels, concrete walls or certain types of glass can absorb or reflect signal. Even then, the installer does not always show up. Now my phone shows 5 bars, but only within about 50 of the extender. That's some much-needed good news for the company, which . Talked to Apple and Verizon and everyone is stumped. Update 4 (April 22, 2022) 12:58 pm (IST): Although Verizon says that the issue with call failure has been fixed, users are still reporting it. It also introduced Astro Hyperlapse, a new camera feature lets you capture stunning time-lapse videos of the night sky, featuring stars trails and other objects in space. Using the cell phone field test, my signal is at -107 and as bad as -113. I, of course, was adamant in defending Verizon's network because, I've been a customer since the turn of the good old century and I know for a fact that its' network does NOT have these types of reception issues while engaging i. Visible used to have a 5Mbps data speed cap, but as of June 26th they have removed it for a limited time. About 3-4 weeks ago, I noticed I was at 1 bar. Call Quality Dashboard (CQD): To analyze org-wide trends or problems, drive improvements to performance. Go to Settings. And now support is asking those affected to send them DMs to get it resolved. So I switched plans. If your area is congested or if the LTE isn't as strong at your home this may improve your calls. Yes, I'm having the same issue. The update slightly improved the devices performance in some aspects but these Verizon-locked Samsung Galaxy S21 users have now started reporting the call quality issues in the US. Yes, this isnt exactly a solution but it could be your best bet if you are unable to make important calls. T-Mobile service outage today. For device specific help, visit the Troubleshooting Assistant. In that case, you just have the option to disable the adaptive refers rate feature from your Galaxy phones display settings. Verizon reported earnings that topped forecasts Wednesday morning and issued a more upbeat outlook for 2022. If you buy something through one of these links, we may earn a commission. Press question mark to learn the rest of the keyboard shortcuts. You might consider an LTE network extender if you have good internet service at home. I am also concerned that your previous question was rejected but we will work on getting you a solution right away. It seems to be the same issue that Sprint customers are complaining about, so I am thinking it is a software issue on Samsung's side of things? This will make your calls go over the CDMA voice network rather than LTE. Maybe you could try swapping out SIM cards, or try a factory reset (something I personally hate to do but have done it in the past with another phone). c. Reset, then Reset network settings. This high amount of threads and reports indicate that the battery drain issue is widespread. T-Mobile US is the second-largest wireless carrier in the United States, with more than 110 million subscribers . What else can I do? More on that here. Call analytics: To analyze call and meeting quality for individual users. While most users facing this issue make use of the Verizon carrier network, there are a few reports from AT&T and T-Mobile users as well. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Verizon Wireless reports received over the last 24 hours by time of day. While the number of problems is significantly lower when 5G is available, the most influential problems on network quality ratings continue to be streaming audio and video quality, slow loading times and calls not going through.. When did the issue begin? Typed on my awesome (no voice call problems here) Verizon Wireless Galaxy Note 2!!! And the interesting part is that this problem appeared on the devices delivered on launch day. Source. A few Galaxy S21 Ultra owners have apparently contacted Samsung and received replacement units with speakers . I am having the same issue. JD Power conducted the study from January to June 2022 and ranks each mobile carrier based on the number of problems per 100 connections. Corrected Problems The following were problem drop areas but have apparently been corrected and/or no longer suffer from regular/repeated drops.. 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