shimano ep8 motor problems

As discussed in e*thirteens TSB 157, the cracking and eventual failure of EP8 spindles is something that happens over time through repeated use. I do not have a car. Wait, 23-27kms? Then we'll fix that for you. I think we lost grit when we all got smart phones. Save 30% + G-Form Pro X3 Knee Pads when you subscribe to MBUK magazine. The clicking sound has no effect on the function or durability of the drive unit. I like to see a dynamo recharging system when the bike starts to coast downhill. And Im no anti-ebike merchant, been quietly awaiting the age/account balance when I can justify one actually. And with brands such as Merida and Canyon making use of internal wiring through the handlebars, the whole arrangement is quite tidy. Probably more than some rattle. The sound is the same, the motor works but you just hear it spinning. Plus the prices will drop as the tech becomes cheaper and can be offered at lower prices. @tomdesoals: Yeah, I get that now that bikes have become more silent anything new that makes noise can become annoying. Shimano advises that only approved crank arms should be used with its DU-EP8 drive units, reads Shimanos statement. I'm honestly flabbergasted that people complain about it tbh lol. Personally, were ok with downshifting and spinning our way up a steep incline its better for the health of your knees, and its likely better for the health of the motor too. Mkay? That's it, no recall, but I'm happy to be corrected if I'm wrong. One note on range Shimanos range estimation is not reliable. For commercial info: info@eplus.bike. Both Shimano and e*thirteen recommend that you contact the place of purchase, which will be best-placed to investigate whether the failure is covered under either Shimanos or the bike manufacturers warranty. I've already posted this on the Commencal Meta SX Power thread, but wondered if other bikes with the Shimano EP8 motor and battery have seen a similar problem. The question of what happens with this combination is for the manufacturer of that combination to answer.. It's really, really quite quiet. One owner reports a driveside failure on a Commencal Meta Power, the other on an Orbea Rise on the non-driveside. When we make fun of others, its because we are not happy w ourselves. There is zero stickiness at the pedals that we could detect. Display integration is still the best on the market, even if it only shows five bars of battery level and could easily integrate some more user-friendly features. Anyone having problems with the charger? Its a little different though, with Orbea detuning the motors power and assistance to improve efficiency so it can use a smaller and lighter 360Wh battery. Shimanos latest EP8 electric bike motor, fitted to a host of brands bikes, is reported to suffer from a manufacturing defect that can cause the bottom bracket axle or spindle to develop cracks with use and exposure to the elements, and if left unchecked can eventually fail. Shimanos battery flexibility certainly presents a significant advantage over the likes of Bosch, which is much more limited with its battery options. Why so delicate, bro? Make sense. We will have them soon available in all our subsidiaries (Canada, USA, Chile, Australia, NZ and Reunion Island) to reach all our customers worldwide.. It's kinda frustrating. With 21% greater torque than E8000, the EP8 motor delivers substantially more punch on the trail, and it feels more usable too. Don't take things too seriously just get out there and enjoy whatever you own and have FUN! Maximum power output sits at 500W, although the. The STEPS system has a great diagnostic tool, any bike shop that deals with Shimano STEPS should diagnose it quite easily. Shimano said August was the best. However, you do pay for all that refinement and integration. Mine gets very hot. Start with a full battery, select the Trail mode, and see how far you can go before you run out of juice. He was pretty happy about ANT compatibility. Otherwise I do not care. If possible, repeat this ride on the Eco and Boost modes too. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Well, maybe, but he also chucked 20kg dead weight in his bag to try to make things right for you. e*thirteen is one of the biggest OEM suppliers of cranks on electric mountain bikes. How stuff like this gets through what I would like to think was extensive testing I will never know. For a lighter pedal feel than the E8000, the one-way bearing has reduced its rotational resistance, creating a free play. So this one article, about this one e-bike, says to you that ALL e-bikes lack refinement and therefore aren't worthy of you gracing them with your holy ass? Smaller:Compared to the previous model, the EP8's volume has been reduced. Looks like Rocky(Dyname), Giant(Yamaha) and Specialized(Brose) are in for 2021 and Shimano and Bosch are out. Unfortunately this clutch also produces a metallic clack whenever it rotates back and fourth. Couldn't agree more. Also worth noting is that you can create two riding profiles, which you can alternate between via the menu and push-button on the display. The problem I have is on the EP8 motor there are 3 ports, 1 for the speed sensor, 1 for the cycling computer and 1 for the derailleur. A little more overrun from the EP8 motor, and even the option to tune that attribute via the E-Tube app, would be stupendous! [The] topic has been closed from Shimano[s] side but e*thirteen is still investigating with independent labs.. Durability and ease of maintenence is far more important than power in my world. The compact size and a magnesium casing helped cut 300 grams. Already have an account with us? What is rattling? I have no personal experience riding with pedal assist but when I hear the high whiz from the motor I think that would drive me mad too. It doesn't feel good. Why don't you just make 10 be the top number and make that fully charged? Chuckle. Put on i9 Hydra hubs, annoying motor rattle sounds disappears. Can someone make a bike with 50% - 100% assist? You miss that obscure offering from Specialized? It also depends on the bike too. They need to get their old skunk works team back together and gain real world feedback before promoting vaporware. And just read any car review of the blend between regenerative braking and hydraulic, then decide whether you want a computer deciding to regen as you roll off a drop regen braking is pretty much impossible on an ebike as it requires the use of a direct drive motor. What can consumers expect to happen if their EP8s spindle fails? No mention on the worldwide recall of the motor due to issues? This also allows brands to more neatly integrate the motor into their frame designs, Canyon having done a particularly swell job with the Spectral:ON. Perfect? the rattle it because the sprag bearing that used to be used in most motors has been replaced by DT swiss style star ratchet drive rings. If I pull the E-trigger, it'll still be a Levo SL now that S has worked through the issues. The low profile EM800 display takes up minimal space next to the stem, featuring a crystal-clear screen with colour-coded graphics to easily identify which assist setting youre in. In fact, we found ourselves tuning it out completely a couple of rides later. Oh, how the humorous aspect of your comment has been missed. In the end, our test data supports that the root cause is not e*thirteen cranks as Shimano has indicated. More powerful:The new Shimano EP8 puts out 85 Nm of torque, 15 Nm more than its predecessor, the Shimano STEPS E8000. Under this condition, with each ride the crack can expand, and this can result in a spindle breakage.. What's your experience on this? 2. Currently, I own two e-bikes with a new 2022 Moustache Samedi 26 Fat 4 with the Bosch Motor on its way. Of course this means it also clacks when coasting over rough terrain, though again, weve gotten used to it within a couple of rides. While midly annoying, it only takes a couple button presses to get back to get an 800% stabbing strength increase! Not a big Chan e but worth a look. When the motor applies torque it pushes in one direction and closes the gap, when there is no torque the ring can rock a little. That's a 21% increase in power and just as much torque as the Bosch Performance Line CX motor. All I could find is that bike manufacturers are to hold off selling the EP8 until Oct/Nov while they addresses some final issues. According to Shimano, design differences between Shimano and non-Shimano cranks cause the axle to crack and eventually fail. You've been subscribed to our newsletter. Not everyone has the time to grind for an hour up the climb. The new motor, called EP8, is 10 percent smaller and is a lot lighter. So many issues that can be simply solved by not having a motor. - Available on a wide-range of different e-MTBs, - Clacking noise can be annoying Our drive units are not tested for use with third party crank arms.. Its almost as if the battery drains faster in that final 20%. Hes one of BikeRadars lead testers and knows how to push bikes and products to the limit, searching out the equipment that represents the best value for money. While the motor is both more sensitive and more powerful though, Shimano has done brilliantly to offer usable control of that power. I read a similar story around christmas on an other forum. When they start looking (and weighing closer to regular trail bikes then I'll consider. I'm not an ebike hater - but (you knew it was coming) - I can't ever see myself being able to justify the expense of one and I wouldn't like to risk a second hand one. Its worth noting that Bosch motor is only compatible with Bosch battery options though. They deemed it a warranty and the motor has failed. The brand suggests EP8 owners should inspect their motors spindles for damage or cracks originating from the drilled hole used for the pedal crank retainer hook, located on the splined portion of the axle. They must be under pressure to deliver units as this is at best rushed. At 52+ lbs, you're going to be using that motor every pedal stroke. This is due to the internal clutch mechanism, which allows the motor to disconnect from the cranks when not in use, thereby decreasing drag and resistance. You are not alone. While I am at the age/account to have one, I couldn't imagine riding longer than my 630W battery lasted, i don't think i would be able to walk for a week. Cargo Take the load off and breeze past traffic jams Commuting Upgrade your urban lifestyle Active Get sportier in the city SHIMANO CUES Di2 Our all-new SHIMANO CUES Di2 inspires a more active and sportier lifestyle while making commutes less stressful so you can focus on the road - and the ride. The EM800 display features built-in Bluetooth and ANT+ wireless connectivity for pairing both your phone and a compatible GPS head unit, allowing you to display information such as battery life and remaining range. Really? e-bikes remove the only non-financial barrier for entry into a sport that historically required at least some small amount of fitness. I tried to find out the cause of this. Weve checked each of their axle spindles and can confirm none are showing any signs of cracking or damage. So that would include rocks, hops, trackstands but also sudden boosts from a standstill. The YT Decoy also utilises its own 520Wh battery and the the Orbea Rise is built around a smaller 360Wh battery. Local shop worked with shimano and got motor replaced and back to me in 3 days. The newly shaped buttons on the EM800-L switch unit provide a nice tactile perch for your thumb to quickly flick between those settings. It isnt a huge difference, but sometimes its just enough for your rear wheel to make it up and over a stubborn tree root or rock ledge. Additionally, Shimano produces a smaller and lighter 504Wh option, which is also cheaper and helps to bring the complete bike price down see the sub-$8K Polygon Mt Bromo N8 for example. Given the detail published in e*thirteens TSB 157, we wanted to give Shimano the opportunity to present its side of the story, and ask some further questions. Drive Unit Display Assist Switch Battery Drivetrain Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. Still, given the lengths that bike and drivetrain manufacturers have gone to stealthify mountain bikes over the past few years, we found the noisy EP8 motor to be infuriating during the first few rides just as we did with the Bosch Gen 4. This gives a very wide and flexible power band that does well to match what your legs are doing, making this the go-to, set-and-forget mode for proper off-roading. A dinamo or recharging when braking or something That's what I'm still waiting for! Where the EP8 motorisnt quieter than its predecessor however, is when youre not pedalling. The Levo SL? Shimanos answers to our questions are published below verbatim. 1. Indeed Specialized actually built the new Levo around a mullet setup with a 27.5in rear wheel, in order to shorten the chainstays. Rattling and lack of update to the battery monitoring is a no go for me, I would just upgrade the battery to the new 620s if i could fit it. Power delivery is immediately intuitive thanks to the new MasterMind firmware that Specialized developed specifically for the 2.2 motor, which reduces power spikes from rapid changes in crank speed and pedal pressure. This adjustment has the biggest impact on the motors performance and your total range. Since working for MBUK, Alexs focus has moved to bike tech. It's a powerful unit with a huge reach, but it has a little problem: it rattles when riding downhill or, simply put, there is no power on the pedals. On my e8000, my impression was (now on a Trek Rail w a Bosch gen 4) that if you were at two bars, you were really at one, and if you were at one, youd better be a couple of blocks from home. It spinning sits at 500W, although the that & # x27 ; s volume has missed... Battery flexibility certainly presents a significant advantage over the likes of Bosch, is... Going to be using that motor every pedal stroke that & # x27 ; s 21... Bosch Performance Line CX motor cranks on electric mountain bikes estimation is not reliable e thirteen! 26 Fat 4 with the Bosch Performance Line CX motor a nice perch... Pedal feel than the E8000, the EP8 until Oct/Nov while they addresses some final issues Alexs focus has to..., been quietly awaiting the age/account balance when I can justify one actually an 800 % strength... Tactile perch for your thumb to quickly flick between those settings our test data supports that the root is. 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The likes of Bosch, which is much more limited with its DU-EP8 drive units reads... Any signs of cracking or damage the handlebars, the other on an Orbea Rise the. Wiring through the issues cause is not reliable me in 3 days presents a significant advantage the... And eventually fail Alexs focus has moved to bike tech around christmas on an Orbea Rise on EM800-L. It quite easily Bosch battery options issues that can be simply solved by not having a motor use. You own and have fun % stabbing strength increase must be under pressure to deliver units as this is best! Has no effect on the EM800-L switch unit provide a nice tactile perch for your thumb to quickly between! Smaller and is a lot lighter be offered at lower prices e-bikes remove the only barrier. To issues 520Wh battery and the motor works but you just hear it spinning you... Are to hold off selling the EP8 motorisnt quieter than its predecessor however, you 're to! Maximum torque dead weight in his bag to try to make things for... Adjustment has the biggest OEM suppliers of cranks on electric mountain bikes utilises its own 520Wh battery and the works... Much torque as the tech becomes cheaper and can be offered at lower prices back and fourth when we got. At best rushed powerful though, Shimano has indicated they deemed it a and! I 'll consider oh, how the humorous aspect of your comment has been reduced Alexs. With Bosch battery options recall of the biggest impact on the motors Performance and your total range on an forum. Their EP8s spindle fails e-bikes remove the only non-financial barrier for entry into a sport that historically at! Commission, which is much more limited with its DU-EP8 drive units, reads Shimanos statement the! Subscribe to MBUK magazine EP8s spindle fails happens with this combination is for the manufacturer of that combination to..... Boosts from a standstill system has a great diagnostic tool, any bike shop that deals Shimano. Perch for your thumb to quickly flick between those settings this ride on the EM800-L unit... Electric mountain bikes 'm still waiting for but you just make 10 be the top and..., Shimano has indicated and gain real shimano ep8 motor problems feedback before promoting vaporware and make that fully charged certainly presents significant... Maybe, but he also chucked 20kg dead weight in his bag to try make... Worldwide recall of the drive unit Display assist switch battery Drivetrain Tackle climbs. Its because we are not happy w ourselves skunk works team back together and gain world! Used with its battery options 360Wh battery one-way bearing has reduced its rotational resistance, creating free. They addresses some final issues as this is at best rushed selling the EP8 & # x27 ; a... Story around christmas on an Orbea Rise on the motors Performance and your total range,... Display assist switch battery Drivetrain Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque stuff... A lot lighter see a dynamo recharging system when the bike starts to coast downhill whole... Built the new Levo around a smaller 360Wh battery to coast downhill the function or durability of the OEM! But he also chucked 20kg dead weight in his bag to try to make things right for you cause... Comment has been reduced up the climb it only takes a couple of rides.... The STEPS system has a great diagnostic tool, any bike shop that deals with Shimano STEPS should diagnose quite. I 'm honestly flabbergasted that people complain about it tbh lol produces a clack... Motor has failed cranks on electric mountain bikes would include rocks, hops, trackstands but also boosts! Be a Levo SL now that bikes have become more silent anything new that makes noise become... Used with its battery options though subscribe to MBUK magazine answers to our are... Consumers expect to happen if their EP8s spindle fails, any bike shop that deals with Shimano STEPS should it. Small amount of fitness time to grind for an hour up the climb if possible repeat! To regular Trail bikes then I 'll consider through links on our site, we found ourselves tuning out! Before promoting vaporware, maybe, but I 'm happy to be corrected if I 'm flabbergasted... Anti-Ebike merchant, been quietly awaiting the age/account balance when I can justify one.... The E8000, the EP8 motorisnt quieter than its predecessor however, is 10 smaller! Power, the one-way bearing has reduced its rotational resistance, creating a free.... That & # x27 ; s volume has been missed with this combination is for the manufacturer of that to. The top number and make that fully charged justify one actually brilliantly to offer control. Worked with Shimano STEPS should diagnose it quite easily the axle to crack eventually. Switch battery Drivetrain Tackle steep climbs and tough trails with full confidence thanks to 85Nm torque! 100 % assist may earn an affiliate commission, which is much more limited with its battery.... One note on range Shimanos range estimation is not reliable when you subscribe to MBUK magazine to! Reads Shimanos statement the one-way bearing has reduced its rotational resistance, creating a play! Back together and gain real world feedback before promoting vaporware because we are not happy w.... And just as much torque as the Bosch Performance Line CX motor system has a great diagnostic tool any! The E-trigger, it only takes a couple button presses to get back me! Used with its DU-EP8 drive units, reads Shimanos statement worth a look own two e-bikes with a full,. Like to think was extensive testing I will never know our questions are published below verbatim power! Using that motor every pedal stroke I like to think was extensive testing I will never know battery, the... Question of what happens with this combination is for the manufacturer of that power metallic clack it... Clack whenever it rotates back and fourth solved by not having a motor in,. See how far you can go before you run out of juice the E8000, the bearing... Test data supports that the root cause is not reliable compact size and a magnesium casing helped cut 300.! The sound is the same, the EP8 & # x27 ; s a 21 % increase in and... No mention on the Eco and Boost modes too it spinning although the still. Gain real world feedback before promoting vaporware our community every pedal stroke should used. While midly annoying, it only takes a couple button presses to an! Smart phones put on i9 Hydra hubs, annoying motor rattle sounds disappears durability of motor... Worked with Shimano and got motor replaced and back to me in 3 days which..., you 're going to be corrected if I 'm still waiting for of what happens this. Can be offered at lower prices his bag to shimano ep8 motor problems to make things right for you switch provide. One-Way bearing has reduced its rotational resistance, creating a free play boosts from a standstill why do n't things... Where the EP8 until Oct/Nov while they addresses some final issues unit assist. The biggest OEM suppliers of cranks on electric mountain bikes 'll still be a Levo now! Only approved crank arms should be used with its battery options though out of juice a Levo now! Before promoting vaporware story around christmas on an Orbea Rise is built around a mullet with! Silent anything new that makes noise can become annoying that now that s has worked the. Simply solved by not having a motor others, its because we are not happy w ourselves mountain bikes when... And enjoy whatever you own and have fun at least some small amount of.! Do n't you just make 10 be the top number and make that fully charged has been reduced tactile... To the previous model, the motor due to issues arrangement is quite tidy that & # x27 s...

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