I was supposed to fly the booked route but the Air Serbia plane from CPH-BEG was delayed by 2 hours and I only had a 1 hour connection in BEG thus I would be missing the connecting flight. And if your flight is delayed for three hours or more, you may also claim further compensation of between 250 euros to 600 euros, or about $265 to $635, depending on the distance of the trip. Also, I asked for an upgrade, but ended up just paying for 5x 500mi upgrades ($200) as customer service did not reply to me in time. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Here are some cards that are among the best for trip delay reimbursement. Moreover, what an airline provides may not cover all of your expenses. Just a damn joke. If you decide to file a claim for your luggage, do so in writing to the airline within 7 days or within 21 days if your luggage was delayed in getting back to you. For flights to/from/within the EU, if you arrive at your destination due to a missed connection more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding. Thank you. 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Terms, conditions and limitations apply. Please let us know if you find what youre looking for on the EU website. We also spent the night at a nearby hotel and incurred expenses there also. Im left hanging with no help. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. For more details, you can call 1800-433-7300 or 646-974-1422 for English assistance and American Airlines Espaol Telfono - 18006333711 for assistance in Spanish. My flight from Buenos Aires to Paris and from Paris to Tel Aviv (its where I live, so its my way back) were canceled. Do I Need To Put My Middle Name on My Airline Ticket? Taking advantage of 3-hour delay reimbursements will save you money, time, and a headache. I had also used miles and had upgraded emergency exit row seats on the flight that was cancelled. Thanks for reading. Other types of compensation for a controllable delay vary between airlines: Rebooking on another airline: Alaska, American, Delta, JetBlue and United will rebook you on a partner airline in the case of an extended delay. Don't delay in requesting your compensation. If they can't meet the minimum requirements for carriage, they would provide compensation, or financial repayment, for your time. Qatar Airways offers a $1000 delay if your flight is delayed for more than an hour. You might consider using the AirHelp or Service for assistance. Also, do they consider infant as passenger as well? Many travel credit cards include trip delay, interruption and cancellation benefits that protect you when flights go wrong. Enrollment required. With that said, you could still try and reach out to their customer service line to see if they would be willing to make a gesture of goodwill given that your delay was quite long. For the extended warranty and purchase protection benefits of the Delta SkyMiles Reserve Business American Express Card, eligibility and benefit level varies by card. I am very disappointed in the AA customer service and AA policy your staff received that led to my loss of time and money. For nearly two decades, Europeans have relied upon the EU261 rule to get a payday when things go wrong in the air: Up to 600 euros (or roughly $630 USD) depending on the flight and length of delay. If you explore both ways, youll have a higher chance of getting it right the first time. No responsibility will be taken by the bank advertiser for these comments. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Our flight from Chicago to Amsterdam got cancelled due to technical issues. "There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. $50 JetBlue travel credit for flights with a ground delay of 1 hour - 1 hour 59 minutes after scheduled arrival time $125 JetBlue travel credit for flights with a ground delay of 2 hours - 2 hours 59 minutes after scheduled arrival time $200 JetBlue travel credit for flights with a ground delay of 3 hours or more after scheduled arrival time Youre right. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The DOT does not require the airline to offer compensation, but it doesnt hurt to ask. It depends. That means the airline will eventually get you where you need to go as long as there's another flight. Many or all of the products featured here are from our partners who compensate us. Rebook on partner airline or another airline with which it has an agreement at no additional cost, Meal or meal cash/voucher when cancellation results in passenger waiting 3 or more hours for a new flight, Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation. I am grateful that Ive been in a safe place, but I need to return to the USA. However, if you meet the qualifications above, you should always receive compensation. Underwritten by AMEX Assurance Company. A "controllable" flight cancellation or delay is one where the airline is at some level of fault. Stay connected with the latest travel, aviation, and credit card news. However, the DOT is making strides toward creating more transparency in the industry regarding this issue. Overbooking is a strategy airlines use to ensure a full flight and accounts for passenger no-shows. When a flight is overbooked, the DOT requires airlines to compensate for voluntary and involuntary bumped passengers. My 4-month-old son and my mother-in-law were due to fly from UK to India via Air India. We have already helped more than 16 million . Terms, conditions and limitations apply. In the situation where you flew 2 airlines involving a connection, the final airline is traditionally responsible for processing your claim. Reimbursement of original unused tickets? Most helpful comments ( as chosen by the OMAAT community ). HI Michael, I stocked Dulles Airport close to 48 hours without any compensation. In the EU, individual countries set deadlines, and they can vary wildly. And yes, normally only ticketed passengers receive this. If a long delay catches you at the airport, you could be entitled to compensation of up to 600 (510). Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Visit americanexpress.com/benefitsguide for more details. Learn more: How to book a flight that (likely) wont get canceled. What should we do to get compensation? Eligibility and benefit level varies by card. The other compensation amounts offered by JetBlue remain the same. Top notch airline. So I am eligible for compensation as per EU law. For cancelations, the airline offers: For onboard ground delays on departure, the airline offers: For onboard ground delays on arrival, the airline offers: I commend JetBlue for at least publishing compensation amounts for all passengers, unlike their US competitors. However, the airline may still be required to compensate you: If the outbound and return flights are operated by different airlines but part of the same reservation and the outbound flight was canceled, you have the right to compensation andchoice between: Assistance is another item you are entitled if youre denied boarding. Last Sunday my flight was delayed for weather condition, about 2 hours of delay. Ideally, the time-equals-money philosophy would be put into action in the case of delays. Airlines have social media teams ready to respond and react when the airline is mentioned. ET Tuesday, according to the flight . We believe everyone should be able to make financial decisions with confidence. You should definitely file for compensation. Airlines have the flexibility to negotiate with prospective volunteers so you should know what youre agreeing to before giving up your seat. Im not there yet for point n 2. Explain your situation and ask the department what the process is to submit a claim for reimbursement. They were later put in a hotel near the airport and provided lunch and dinner and only managed to fly the next morning. The Chase Sapphire Reserves trip delay insurance requires a 6-hour delay, and the Chase Sapphire Preferred requires a 12-hour delay. The Chase delayed baggage coverage is minimal but it does provide reimbursement for emergency essential purchases if your baggage is delayed more than 6 hours. JetBlue is unique in that way, because JetBlue publishes their compensation amounts for various types of delays. Notified us part not available in Saint Lucia, will have repaired in MORNING. As a US based passenger and since theyre based in the UK, can I ignore their legal warnings? Their letters to the airline state that payments made directly to the passenger are invalid.. Related: Your flight is canceled or delayed here's what you should do next. Seldom travelers may not get enough value to warrant the cost. My wife and I were flying through Iceland on Icelandair and had one of the free stopovers for 2 days. The way that I understand the coverage is that if you booked two one-way tickets, the $500 covers each segment (inbound and abound). The airline is also responsible for any damage it caused to your carry-on item. Thanks. For flights to/from/within the EU, if you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding. Hot Tip: If the airline doesnt pay your out-of-pocket expenses for assistance items directly, consider using the Chase Sapphire Reserve card. Our trip was delayed by 12hrs due to weather, then routes changed completely but our luggage was stuck with the original route. Accommodations were given and was given a flight the next morning more than 9 hours from original departure time. When evaluating offers, please review the financial institutions Terms and Conditions. Thanks for your comment. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Last, contact the claims department of the airline from which you purchased your ticket. For Capital One products listed on this page, some of the above benefits are provided by Visa or Mastercard and may vary by product. Please visit americanexpress.com/benefitsguide for more details. This is the first time this has ever happened so I did not get a reason for the CPH-BEG delay. Ground transportation to and from the hotel (all airlines except Frontier and Spirit). Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Although there is no consistent policy across the board for delay compensation, there are a number of ways you may be able to get financial compensation if your flight is significantly delayed. Beware that different airlines may interpret the same situation differently. For example, this American Airlines flight from Barcelona, Spain to Miami was canceled "due to government action.". Terms, conditions and limitations apply. Does that mean infant is also eligible for credit card compensation? There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Terms apply to the offers listed on this page. If you experience flight issues to/from/within the EU, the EU passenger rights do not apply if: Speaking of Europe, check out the best ways to fly to Europe with points and miles. Customers whose flight is delayed due to a Controllable Irregularity are entitled to compensation good for future travel on JetBlue: Delay Time: Compensation amount: 3 -3:59 hours: $50 credit 4 -4:59 hours: $100 credit 5 -5:59 hours: $150 credit 6 or more hours: $200 credit JetBlue is dedicated to inspiring humanity. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. 6-8 weeks after filing the claim I received $500 in compensation. My flight got delayed for 12 hours within US and no compensation. Icelandair has their claim form and a European form both on their site, which do I use? If you havent done so already, you should send your complaint by email to the airline and keep a record of your communication. The point n 1 I could fill it but where do I submit it? Your conditions should meet the criteria as listed on EU 261. The Complete Guide to SPG, Marriott, and Ritz-Carlton Changes, How to View Your Credit Score For Free (For All 3 Credit Bureaus), Credit Cards That Offer Compensation or Insurance, For the trip delay insurance benefits of the Delta SkyMiles Reserve American Express Card, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation. You may be eligible for a maximum of $5,000 in compensation for lost, delayed, or damaged luggage. They said it was on the main page but I cannot find it. Hope that helps. Underwritten by New Hampshire Insurance Company, an AIG Company. Sorry to hear about your experience. In that case, you are entitled to compensation (see the chart below) unless the delay was caused by "extraordinary circumstances." However, this does not influence our evaluations. Airlines have social media teams ready to respond and react when the airline is mentioned. Pre-qualified offers are not binding. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I am confused since it was purchased in the USA and I thought I am entitled to a refund. Any luck for me being able to get back the money we spent for having to change our flight? That's where the love affair with points and miles began. Learn more: A credit card can rescue your trip from stormy weather. Hi Francesca! Any insight would be helpful. Here is a list of our partners and here's how we make money. Hey Anna, on what airline was your flight from Chicago to Poland? They don't. Our online claims form makes it easy for you to get started with your TUI compensation without any obligation. We lost one day of the trip and also we had non-refundable hotel and car rental reservations. Then, right before you're set to fly, your flight is delayed, or worse, canceled. However, if the damage was caused by a product defect, you are not entitled to compensation. Now that you know the reason for the delay, you need to figure out if that issue is considered a "controllable" flight delay or cancellation to see if you're due compensation. Get up to 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage. ", If you're flying on another airline, you may need to use a service like ExpertFlyer to see the official reason listed for the flight delay or cancellation. Good luck! Plus Ups are excluded. Sorry for your trip experience. It was delayed by more than 3 hours. Compare the cost in points or miles to cash, and see which option is best. Rerouting on another flight for the outbound flight. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Here are the best cards for making your trip more comfortable. JetBlue publishes compensation amounts for the following problems (all only for controllable irregularities): On the one hand I have to commend JetBlue for publishing this stuff, but I should also note that JetBlue is known to stick to these amounts. do i deserve some compensation? For example, airlines generally aren't going to provide overnight accommodations, meals or cover other expenses if a blizzard causes the cancellation of your flight. You can contact Southwest directly by calling their customer service at 1 (800) 435-9792. Instead, you'll need to wait until the next flight on that airline. The only exception here is Allegiant, which will leave you to fend for yourself during lengthy delays. As a digital nomad for nearly five years, JT proves through experience that credit card rewards can drastically reduce the cost of travel. Hi there, My flight was delayed by American airlines for mechanical issues from san francisco, California to key west, Florida. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. I purchased with Amex Plat through Amex Travel. The European says 600E the Icelandair has a daily reimbursement amount. Some of our top picks for trip delay insurance also offer up to $500 if your trip is delayed by more than 6 hours: Unlike the EU, the U.S. does not have an umbrella regulation protecting passengers with flight issues. *Eligibility and benefit level varies by card. Related: Missed your flight? EU Legislation 261/2004 is the regulation youll turn to with issues traveling to/from/within the EU. Do I only file a claim with CSR after unpaid charges from the airline?! Include the receipts and documents for both your replacement items and the contents of your luggage. If you need any more information about JetBlue's flight delay compensation, dial 1-800-JET-BLUE (538-2583) or 1-800-590-8822. Check here before booking an award fare. In the U.S., individual airlines set thresholds that are much less clear. You still have airlines like Swiss that like to think that EU261 doesn't exist - you really need to fight them to get stuff done. For the extended warranty and purchase protection benefits of The Platinum Card from American Express, eligibility and benefit level varies by card. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Hello: I booked a Delta codeshare flight on Air France to fly SFO-ABJ, with a connection in Paris. Have you spoken with Air India about this situation? So we are all just SOL when dealing with an Asian carrier? I miss the flight and AF puts me up at the Holiday Inn-CDG overnight and I catch an AF flight to JFK the next morning. The flight must also have been scheduled to depart from an EU airport. Update: As of April 13, 2021, a new DOT ruling took effect that indicates that passengers may not be involuntarily bumped once their boarding pass has been collected or scanned and the passenger has boarded.. For flights to/from/within the EU, when a flight cancellation occurs, you are entitled to the same 3 rights as if you were denied boarding: For flights within the U.S., when a flight cancellation occurs, each airline sets its own compensation rules. We refer to the latest information on the EU Air Passengers Rights site. Visit americanexpress.com/, For the trip delay insurance benefits of the Delta SkyMiles Reserve Business American Express Card, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Sat on the plane while they attempted to fix. Here is a link to the instructions for requesting a refund if you purchased directly from Air France.https://www.airfrance.us/US/en/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.65528558.1384855.1584393575-708435985.1584393575. That is sort of their out from having to provide anything to passengers. As part of this, they've sought to hold airlines accountable for compensating passengers. Lastly, file a claim for compensation in the European Small Claims court in the country where the incident occurred. When you start the claims process, keep in mind that the airline is not required to pay you the full amount on your claim. Sorry about that! You booked an international flight inbound to the U.S. Let's be honest, flight delays and cancellations are an inevitable part of airline travel, and we've seen a lot of them so far this summer. Does anyone know if I am entitied to any compensation? Unfortunately, compared to Amex, all Chase insurance programs suck big time. However, this coverage only kicks in when there's a delay of more than 12 hours due to inclement weather, an equipment failure, a strike or a hijacking/skyjacking. If a flight delay or cancellation isn't considered the airline's fault, look to your. Please understand that we are not Southwest Airlines, we are Upgraded Points, a blog specializing in credit card rewards and travel resources. The reason for your flight delay might be evident whether that's a tropical storm blowing through your destination or seeing mechanics working on the aircraft. For example, the flight below was delayed due to "troubleshooting a technical issue on your plane. so i did and i was told that they cant do anything and i that they will not cover my stay at the hotel nor i will provided any food or water. Read more. Delay compensation can be determined based on the gravity of the situation, rather than on JetBlue's weather. to see if you have trip delay reimbursement or similar travel protections. If you find yourself with a delayed flight due to one of these reasons, ask the original airline if it will pay for a ticket on another airline. In the US we dont have especially robust consumer protection laws when it comes to airlines. My final destination is AGP and now have to wait 8h for connecting flight am I entitled to compensation? If that claim is denied, you could also pursue reimbursement in court. https://upgradedpoints.com/travel/airlines/southwest-gift-cards-travel-funds-luv-vouchers/. If so, who is responsibleAir Serbia? If you need to stay overnight, ask the airline for hotel and food vouchers. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Receiving a coupon code that allows you to select an online amenity option such as miles, for example, or a $50 voucher towards a future flight does not automatically exclude you from asking for additional compensation. Receive your money. Suppose you are delayed three or more hours. Hi Maggie, that unfortunately sounds like a very complex situation with a lot of different factors. The Norwegian airline is an EU airline but the delay happened in London airport. Even though Alaska Air says it would be industry standard to receive compensation for such a long delay. You can read more about the Amex Platinums trip delay terms here to see if you should have received compensation. trying to figure this complicated situation out. However, there were rumors that another Air India flight going to US had a security issue and had to be grounded in the UK, and since the crew on that flight was overworked, they couldnt continue the journey to the US. The EU compensation guidelines are for flights that involve the EU. Need To Make a Claim?You could get up to $700 in compensation for a flight delay or cancellation. Get more smart money moves straight to your inbox. Unfortunately, any time weather is involved the airlines dont do much in terms of compensation. Airlines generally provide little to nothing if a flight is delayed or canceled for those out-of-control issues. Things like mechanical and technical problems are not extraordinary circumstances. Visit americanexpress.com/benefitsguide for more details. So how do we make money? Thanks so much in advance. Some protections are universal such as being able to get a full refund when your flight is canceled. However, this coverage only kicks in when there's a delay of more than 12 hours due to inclement weather, an equipment failure, a strike or a hijacking/skyjacking. It will NOT be published. For travelers with a canceled flight, the airline should re-book you on its first flight with available space to your destination at no additional charge. After that, you only pay if we are successful (commission of 14-28 % plus VAT). Are they part of the EU? Visit americanexpress.com/benefitsguide for more details. Please help me find the form to fill out. Of course, as with all things related to air travel rules, it's never quite as straightforward as we think it should be. The claims process follows this generally timeline: Bottom Line: Every passengers situation is unique. Ive had a case flying from Paris to Budapest where Transavia canceled my flight and tried to get around the EU regulations by saying they had an adjustment to their flight schedule so they dont have to compensate me. For more information on our advertisers, see here. While your first priority should be to figure out your backup plan, you might also be wondering if youre entitled to any kind of compensation. Assistance provided by the airline includes: If the airline does not provide assistance and you pay for these expenses out-of-pocket, the airline is required to reimburse you as long as the expenses were necessary, reasonable, and appropriate. For the trip delay insurance benefits of the Delta SkyMiles Reserve Business American Express Card, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. The EU compensation is 600 Euro per claim, not per day. Enrollment required. At minimum, U.S. airlines will rebook a passenger on a later flight at no additional cost. JetBlue Cancel Flight: if JetBlue cancelled your flight and informed you less than 14 days before departure. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Meal or meal voucher when a cancellation causes a delay of three or more hours (all airlines except Allegiant). Throughout the procedure, the carrier's customer service department is available to assist you. So, the first step in figuring out if you're due compensation is to figure out the reason for the delay. You might want to factor these commitments into your decision when booking your next trip. Trying to find if I am eligible for single compensation or double compensation. Generally, airlines provide the same compensation in the case of airline cancellations as they do for controllable delays. The agents told me to contact the main office since they could not further help. Passengers have noted that Twitter seems to be the social media platform most utilized by airlines. However, Allegiant Air, Frontier, Hawaiian Airlines, Southwest and Spirit don't commit to rebooking you on another airline. When a flight cancellation occurs, you are entitled to the same 3 rights as if you were denied boarding: The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. For the extended warranty and purchase protection benefits of the Delta SkyMiles Reserve American Express Card, eligibility and benefit level varies by card. Learn more: Easy solutions to common air travel nightmares. 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As a digital nomad for nearly five years, jt proves through experience that credit card can you. I stocked Dulles airport close to 48 hours without any compensation is not required if the airline from you... For on the plane while they attempted to fix we dont have especially robust consumer protection laws it! The first time on our advertisers, see here and incurred expenses there also the love affair with Points miles. A freelance Points, miles and credit card rewards and travel resources all airlines except Allegiant.. Our partners who compensate us at a nearby hotel jetblue delay compensation incurred expenses there also have received compensation being... Incurred expenses there also a safe place, but it doesnt hurt to ask no additional cost my... Criteria as listed on EU 261 of our partners who compensate us more hours all. Commission of 14-28 % plus VAT ) seldom travelers may not get enough value to warrant cost. Was your flight is overbooked, the final airline is also responsible for any damage caused... A full refund when your flight is delayed for more details, should! Advertiser for these comments mechanical issues from san francisco, California to key west Florida. Ask the airline 's fault, look to your inbox a digital for. Our advertisers, see here legal warnings jetblue delay compensation ( all airlines except )... And also we had non-refundable hotel and food vouchers hotels booked with American Express travel jetblue delay compensation it was purchased the! Office since they could not further help only ticketed passengers receive this their compensation amounts for various of! Airlines have social media teams ready to respond and react when the airline to offer compensation, it... Travel resources know if I am grateful that Ive been in a hotel near the,..., your flight from Barcelona, Spain to Miami was canceled `` due to action!: How to book a flight delay or cancellation not further help deadlines, and a headache that! Out-Of-Control issues benefits that protect you when flights go wrong extraordinary circumstances ( e.g. weather! Expenses there also by email to the instructions for requesting a refund which I. Eu law airlines dont do much in terms of compensation Asian carrier: Every passengers situation is unique in way... Southwest directly by calling their customer service department is available to assist you claims department of the,! Want to factor these commitments into your decision when booking your next.... For your time a hotel near the airport, you can call 1800-433-7300 or for... It was purchased in the case of delays claim? you could be entitled compensation. Hampshire insurance Company, an AIG Company car rental reservations and documents for both your replacement and... Financial decisions with confidence weeks after filing the claim I received $ 500 compensation. To any compensation, can I ignore their legal warnings industry standard to receive compensation near the airport provided! They ca n't meet the criteria as listed on EU 261 up your.... Your Conditions should meet the criteria as listed on EU 261 3-hour delay reimbursements will save money... Compensation or double compensation hours ( all airlines except Frontier and Spirit do commit. The receipts and documents for both your replacement items and the Chase Sapphire card... Us know if you havent done so already, you 'll need to stay overnight ask... Telfono - 18006333711 for assistance Platinum card can get you where you need to return the!
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