Ensure coffee thermals are filled and working properly. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Employers ask this question to learn more about your work ethic. Complete other tasks as assigned by store management. Previous customer service experience is preferred, but not required. Explain what steps you took to resolve the situation or diffuse the customers anger. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Find the best jobs in the US, apply in 1 click and get a job today! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Additional pay could include bonus, stock, commission, profit sharing or tips. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Communicate with the management team regarding customer requests and concerns. Find the best jobs in the US, apply in 1 click and get a job today! Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Select Accept to consent or Reject to decline non-essential cookies for this use. Greet and provide an enjoyable shopping experience for all customers. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Unlawful discrimination will not be a factor in any employment decision. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Check that people who buy tobacco and alcohol products comply with the age limit. STR08511 - Baltimore, MD 21224. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Complete other tasks as assigned by store management. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Processing and logging incoming calls into the CRM system. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Customer Service Representative job title. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. More. Job Description. Enjoy meeting new people? Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Get a free, personalized salary estimate based on today's job market. Ensure coffee thermals are filled and working properly. Read more, Upgrade to Premium to view the number of applicants for this Job. STR00583 - Mechanicsville, MD 20659. Averages based on self-reported salaries. They also help maintain the store by stocking shelves, cleaning, and organizing. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Store 565 - Waldorf, MD 20603. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Location: Field. Ensure that the work environment is safe at all times. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Copyright 2023 Grabjobs Pte.Ltd. Department: Store Operations. Copyright 2023 Grabjobs Pte.Ltd. Wawa, Inc. is an equal opportunity employer. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Job Title: Customer Service Associate. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Prepare all made to order food and/or beverages according to recipe or customer specifications. Respond to customer requests and complaints in a timely and courteous manner. Respond to customer requests and complaints in a timely and courteous manner. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? If you require an accommodation, please contact our Associate Service. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Follow proper coding procedures. If necessary, stop the fuel pump. Job Title: Customer Service Associate. I think my outgoing personality would fit well here.. Greet and provide an enjoyable shopping experience for all customers. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Maintain proper cash levels in register drawer and change machines. Here are three trends influencing how Wawa Customer Service Associate employees work. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Come to us in your pursuit of success. I called in to let them know I would be late and arrived 15 minutes later than scheduled. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Complete other tasks as assigned by store management. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Join us or tag a friend to apply! Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Prepare all made to order food and/or beverages according to recipe or customer specifications. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. If you require an accommodation, please contact our Associate Service. If there are any expired products on the shelves, remove that product from the shelf. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. The estimated base pay is $35,673 per year. $ 35,673 per year arrived 15 minutes later than scheduled and/or Wawas process. @ wawa.com or 1-800-444-9292 out what its like wawa lead customer service associate job description work in a fast-paced environment following these guidelines, on., debris and spills cookies for this use and offer tailored solutions that meet their needs for who. 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