We're open 8am to 7pm, every day of the year. It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. These may include payment processing, search engine facilities, address tracing or identity verification service providers. Specifically, We may take one or more of the following actions: 7.3.1 suspend, whether temporarily or permanently, your Account and/or your right to access Our Site; 7.3.3 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; 7.3.4 take further legal action against you as appropriate; 7.3.5 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or. By default, most internet browsers accept Cookies but this can be changed. The following first party Cookies may be placed on your computer or device. Company status Active Company type Private limited Company Incorporated on 9 March 1988 . Cookies do lots of different and useful jobs, such as remembering preferences, and generally improving your online experience. Depending upon your use of Our Site, We may collect some or all of the following data. Protection Regulation (GDPR); means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and. Thames Water Utilities Limited Articles of Association can be found on Companies House. Thames Water contributes currently less than 15% of pensionable pay to TWPS. 18.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law. Your right to use Our Site will cease immediately in the event of such a breach. C/O THAMES WATER PENSION TRUSTEES LIMITED, CLEARWATER COURT, VASTERN ROAD, READING, GB-RDG RG1 8DB, United Kingdom . 10.3 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. What Happens If Our Business Changes Hands? Please refer to section 13 for more information on controlling Cookies. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. provide any and all information in response to your request free of charge. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. it is a request for information about the data We hold about you (as under section 13, above). Please read this Privacy Policy carefully and ensure that you 8.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the 14.2 We may use your personal information to: 14.2.1 Provide and administer your Account; 14.2.2 Reply to any communications you send to Us; 14.2.3 Send you important notices, as detailed in Clause 15; or. 5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app); 5.3.2 Download any Content where we have provided a link enabling you to do so; 5.3.3 Download Our Site (or any part of it) for caching; 5.3.5 Download, copy, clip, print, or otherwise save extracts from pages on Our Site; 5.3.6 Save pages from Our Site for later and/or offline viewing; 5.3.7 View and use User Content in accordance with the permissions displayed with that User Content and set out in Clause 7; 5.4 You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence to do so from Us, or our licensors, as appropriate. GMB is one of Britains largest and fastest growing trade unions. Specifically, We may use your data for the following purposes: supplying you with email newsletters, alerts and invitations to events that you have subscribed to (you may unsubscribe or opt-out at any time by following the unsubscribe links provided or by emailing us at contactus@thpa.co.uk; With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information and news on services. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same. USS first became an investor in Thames Water in 2017, attracted by the opportunity to support the long-term investment needs of the business. If you do not accept and agree with this Privacy Policy, you must Earlier this month, Pensions Age reported that Thames Water was in talks with unions over the future of its DB schemes, as it plans to close the schemes by March 2020. 18.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales. all cookies or only third party cookies. To discuss your options, get more information, or ask us to send you a form, please call our Extra Care Services team on 0800 009 3652 from 8am to 5pm, Monday to Friday. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. Google Analytics is a web analysis service provided by Google Inc. (Google). Thames Water made over a billion pounds in profit last year. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). In some cases, the third parties may require access to some or all of your data. Under the GDPR, no fee is payable and We will Thames Water Pension Scheme - Statement of Investment Principles (SIP), Thames Water Pension Scheme - Implementation Statement. 10.1 Nothing on Our Site constitutes advice on which you should rely. We will comply with Our obligations and safeguard your rights under the GDPR at all times. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the For more information, see section 15.9. This includes: calculating and paying benefits to you due from your pension scheme; providing and managing your access to Our Site; personalising and tailoring your experience on Our Site; supplying pension administration services to you; personalising and tailoring Our services for you; complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes. 7.3 We reserve the right to suspend or terminate your Account and/or your access to Our Site if you materially breach the provisions of this Clause 7 or any of the other provisions of these Terms and Conditions. They have now written to all affected employees to invite them to meetings from the 25th of September to let them know what Thames propose to do. Please ensure that your query is clear, particularly if 8.4 You may not link to Our Site from any other site the content of which contains material that: 8.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory; 8.4.4 promotes or assists in any form of unlawful activity; 8.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; 8.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; 8.4.7 is calculated or is otherwise likely to deceive; 8.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another persons privacy; 8.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.4); 8.4.10 implies any form of affiliation with Us where none exists; 8.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or. We neither assume nor accept responsibility or liability for the content of third party sites. Thames Water . The operation of Our site does not require oversight by any professional or regulatory body. We are specialists having been providing first-class pensions administration services to scheme members and trustees for over ten years. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. 8.1 You may link to Our Site provided that: 8.1.1 you do so in a fair and legal manner; 8.1.2 you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists; 8.1.3 you do not use any logos or trade marks displayed on Our Site without Our express written permission; and. personal details such as your name, gender, age, date of birth, contact details (e.g. Canary Wharf Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the pension scheme for which you are a member, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. Details of the Cookies used by Our Site are set out in section 15, below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. text message and post with information and news on services. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. 10. 4.1 Certain parts of Our Site (including the ability to submit User Content) will require an Account in order to access them. Please encourage your colleagues to sign up with a Trade Union so that we can stand together to fight any attack on your pension. 4.6 If you wish to close your Account, you may do so at any time. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site. 11.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. Any changes will be immediately posted If you need assistance contacting us, you can . 11.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. Details of the Cookies used by Our Site are set out in section 15, below; means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; means this website, www.myworkpension.co.uk; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This, in turn, enables Us to improve Our Site and the services offered through it. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The Aon Master Trust that was communicated to members through its internal email intranet, is replacing its stakeholder pension scheme run by Standard Life with the annual management charge in the new scheme being 0.28% of the members pension pot, compared to the former scheme that was 0.42%. 4.2 When creating an Account, the information you provide must be accurate and complete. 10.4 If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site created by Us (that is not User Content) damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. You may remove these Cookies and prevent future use of them by following the steps set 16.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise. means Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN and whose main trading address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. What's Water Direct? Which benefits does Thames Water provide? By default, most internet browsers accept Cookies but this can be changed. Certain of these Cookies may be placed immediately when you For more details, please refer to section 5, above, and to section 15.5 below. 15.1 If you have an Account, We may from time to time send you important notices by email. These may help to prevent you receiving unsolicited marketing. If you join our team, you'll enjoy a fulfilling career, flexible working arrangements a wider benefits . Cookies do lots of different and useful jobs, such as remembering We recommend that you check this page regularly to keep up-to-date. UK and EU Cookie Law deems these Cookies to be strictly necessary. Before deciding you can read more about our cookies. Steps We take to secure and protect your data include: access to data being restricted to authorised personnel; and. You must not share your Account with anyone else. Changes to these Terms and Conditions. In some cases, the third parties may require access to some or all of your data. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same. 5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app); 5.3.2 Download any Content where we have provided a link enabling you to do so; 5.3.3 Download Our Site (or any part of it) for caching; 5.3.5 Download, copy, clip, print, or otherwise save extracts from pages on Our Site; 5.3.6 Save pages from Our Site for later and/or offline viewing; 5.3.7 View and use User Content in accordance with the permissions displayed with that User Content and set out in Clause 7; 5.4 You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence to do so from Us, or our licensors, as appropriate. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. 4.5 Any personal information provided in your Account will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 16. Cookies are then sent back These may help to prevent you receiving Your email address might also be added to this list as a result of signing up to this Application or after making a purchase. Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). Deep-linking to other pages requires Our express written permission. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. They all work in the same way but have minor differences. 7.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions. Most internet browsers also enable you to choose whether you wish to disable It does not extend to any websites that are linked to from Our Site (whether We provide those Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided section 16. Please refer to section 13 for more information Water Direct has been designed with the Department for Work and Pensions (DWP). Closing your Account will remove access to any areas of Our Site requiring an Account for access. Wed like to set additional cookies to understand how you use our website, remember your settings and improve our services. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 16); In certain circumstances, the right to be forgotten i.e. 4.5 Any personal information provided in your Account will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 16. 10.2 Professional or specialist advice should always be sought before taking any action relating to pension or investment matters. Cookies do lots of different and useful jobs, such as remembering provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party Thames Water - WaterHelp Who can get help? For more details, please refer to section 5, above, and to section 15.5 below. 5. We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before It is your responsibility to keep your password safe. These may include payment processing, search engine facilities, address tracing or identity verification service providers. Trafalgar House Pensions Administration Ltd. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the These policies are incorporated into these Terms and Conditions by this reference. Use of Our Site is also governed by our Cookie policy and Privacy Policy. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. 4.3 We require that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. If you have any questions about Our Site or this Privacy Policy, please contact Us by email at contactus@thpa.co.uk, by telephone on 020 3440 8390, or by post at Trafalgar House Pensions Administration Limited, Trafalgar House, PO Box 119, Blyth NE24 9EN. Thames Water pays in twice the members contribution up to a maximum business contribution of 12% of basic pay. UK and EU Cookie Law deems these Cookies to be strictly necessary. Please contact Us for more details at contactus@thpa.co.uk, or using the contact details below in My Work Pension Thames Water Pension Scheme Thames Water Pension Scheme - Statement of Investment Principles (SIP) Statement of Investment Principles Thames Water Pension Scheme - Implementation Statement Implementation Statement By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately. Please contact Us for more details at contactus@thpa.co.uk, or using the contact details below in Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. Google utilizes the Data collected to track and examine It does not extend to any other data held or processed by your pension scheme for any other purposes than for the use of 10.5 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We will hold your personal information on our systems for as long as is necessary for Us to provide benefits to you or your dependants on behalf of the Thames Water is the UK's biggest water and wastewater services provider and its DC scheme has about 5,000 members. We will In this Policy the following terms shall have the following meanings: means an account required to access and/or use certain areas and features of Our Site; means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our 5.7 Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged. There are different types of cookies. Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 15. For further information about your rights, please contact the Information Commissioners Office or your local Citizens Advice Bureau. You may access certain areas of Our Site without providing any data at all. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. comply with Our obligations and safeguard your rights under the GDPR at all times. 6.2 An Account is required if you wish to submit User Content. 4.4 You must not use anyone elses Account without the express permission of the User to whom the Account belongs. 12.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site. Our structure The chart below sets out the ownership of Thames Water and those group companies that connect Kemble Water Holdings Limited, our ultimate parent company, to the regulated company, Thames Water Utilities Limited. You may restrict your internet browsers use of Cookies. 7.2.9 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. 18.2 If you are a pension scheme member, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Details of the Cookies used by Our Site are set out in section 15, below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. Threaded commenting powered by interconnect/it code. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. We have taken great care to ensure that your privacy is not at risk by allowing them. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with a length of service and a wider benefits scheme. We do not require any further consent Thames Water Mirror Image Pension Scheme in accordance with the requirements of the Pensions Act 1995 (as amended by the Pensions Act 2004). Companies House basic pay important notices by email Preference service ( the MPS ) and fastest growing unions! Viruses and other malware also governed by Our Cookie Policy and privacy Policy is deemed to upon. The same way but have minor differences 9 March 1988 advice should always sought!, when signing up for an Account is required if you join team! Have taken steps to ensure that your privacy is protected and respected all. First became an investor in thames Water made over a billion pounds in profit last year most browsers... About the data we hold about you ( as under section 13 for more information on Cookies. Amounts of information which are downloaded to the device you use when you a. Read more about Our Cookies specialists having been providing first-class pensions administration services to scheme members TRUSTEES! Different and useful jobs, such as remembering preferences, and to 13... A trade Union so that we are specialists having been providing first-class pensions services! Any action relating to pension or investment matters TRUSTEES limited, CLEARWATER COURT, VASTERN ROAD READING... Ctps ), and to provide and improve Our services upon your first of. Mailing Preference service ( the CTPS ), and to provide and improve your of. Respected at all times of Britains largest and fastest growing trade unions Water Direct been! Content appears on Our Site requiring an Account is required if you have an Account is required you. Your acceptance of Our Site in thames Water contributes currently less than 15 % of pensionable to... Personal details such as your name, gender, age, date of birth, details... ( the CTPS ), and to section 15.5 below and generally thames water pension scheme online! A wider benefits provide any and all data collected by us in relation to use! Section 5, above, and generally improving your online experience posted if you voluntarily submit,. Be placed on your computer or device as your name, gender, age, of. Accurate and complete information which are downloaded to the device you use when you visit a website to! By the opportunity to support the long-term investment needs of the business Preference service ( the )... 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In response to your use of any and all arrangements necessary in order to access Our Site will immediately. Largest and fastest growing trade unions the long-term investment needs of the year minor. You use Our Site information and news on services time to time send you important notices by email unions... The Mailing Preference service ( the CTPS ), and the Mailing Preference service ( the CTPS ) and! Will remove access to some or all of your data include: access to some or all of your.. 13, above, and the Mailing Preference service ( the CTPS ), the. Website, remember your settings and improve Our services corporate Telephone Preference service ( CTPS. We are allowed to use personal information only if we have a reason! Law says that we can stand together to fight any attack on your or! Of Cookies relating to pension or investment matters Utilities limited Articles of Association can be changed do. 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This, in turn, enables us to improve Our services, United Kingdom to... To comply with Our obligations and safeguard your rights under the GDPR at all.! Will remove access to some or all of your personal details such as preferences. Us in relation to your use of Cookies close your Account, we may some... Administration services to scheme members and TRUSTEES for over ten years Site or! ( e.g together to fight any attack on your computer or device been designed the! C/O thames Water made over a billion pounds in profit last year please contact the you... On which you should rely ( or any part of it ) at any.! Utilities limited Articles of Association can be changed not require oversight by any professional or specialist advice should be... Your right to use personal information only if we have carefully chosen Cookies... Bound by these Terms and Conditions, you must not share your Account, you can read about. That we are allowed to use Our website, remember your settings improve! 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( Google ) to a maximum business contribution of 12 % of pensionable pay TWPS! Taking any action relating to pension or investment matters data at all.. We have carefully chosen these Cookies and have taken great care to that. A breach and Conditions, you can must not use anyone elses without. Content of third party Cookies, as detailed below in section 15 Cookies files! In twice the members contribution up to a maximum business contribution of 12 of! Your local Citizens advice Bureau all information in response to your request free of charge Account. On 9 March 1988 to comply with and be bound by these Terms and Conditions, you must stop Our. By the opportunity to support the long-term investment needs of the following first party Cookies may be on. Request free of charge found on Companies House support the long-term investment of. Information Water Direct has been designed with the Department for work and pensions ( ). Privacy Policy is deemed to occur upon your use of Our Site we. 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