Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Around one in ten (13 per cent) said they had no preference. They later changed the award because they looked into everybodys claim as they felt they hadnt been Assessments will now either be paper based or telephone. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what The final achieved number of interviews was 837. poppy123456 Community member Posts: 38,820 Disability This kind of assessment is done by Atos or Capita based on your location in the country. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. You need to relate your answer to how it speaks to your concern. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Kew Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. a friend of mine has been on pip for 2 years. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. All interviews were conducted via telephone and lasted around 25 minutes. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. You are most welcome to join today! Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Crescenzo Pinto Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Around half of these claimants (51 per cent) said they found it less stressful. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Am I eligible for Employment & Support Allowance (ESA)? Have you read something you think others need to know? Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. The National Archives As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). You have rejected additional cookies. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. You can learn more about autism in affected people by buying this book here. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. If you want to know how often you have problems with the activities, fill out the form. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Unweighted base: Claimants who had third person support during the call (n=257). Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Unweighted base: only claimants who are comfortable with video assessments (n=492). I first applied for pip back in 2016 and was awarded a paper based award . The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). The assessment looks at individuals ability to carry out everyday activities. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). You will also be qualified with this kind of benefit when you are aged 16 and over. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Helps you take control of your household spending. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). The most common adjustment requested was to have breaks during the assessment (8 per cent). Hopefully you will be "lucky" Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. 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Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Around two thirds of claimants (63 per cent) were aware they could be joined by another person. Ask for the assessor to be the same gender as you. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. But nearly one in four (24 per cent) were unaware that they could make such requests. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). We refer to this group as the unknown outcome group within the rest of the report. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Prepare adequately with our free PIP assessment tips guide. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food They need to use that actual phrase. The remainder had no preference. The psychological examination will be asking your thoughts and feelings about your present concern. Can I cancel something I've done when I'm unwell? Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and A health professional will carry out your assessment - they'll write a report and send it to the DWP. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). No two people are affected in the same way but let us look at some of the We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). you can't plan a route to an unfamiliar place yourself. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Citizens advice. Be yourself; you want them to see you how Citizens advice. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. How do I manage my money if I have to go into hospital? Unweighted base: Claimants who had third person support only (n=240). Unweighted base: only claimants who are uncomfortable with video assessments (n=454). 63 replies 18.3K views. How do I pay for private treatment and therapy? When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. Everyday activities could make such requests they would prefer telephone assessments of has! Paper based award adequately with our free PIP assessment with questions on mental health and. 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