Helpful and communicative. The service took 3.5 hours, which may be normal for a Saturday. Robert helped/explained us 100% all the way. It wasn't treated like an "upsale" opportunity. He showed me the car and informed me that it had not been on the showroom floor yet. After several calls, I was able to schedule an appointment for a Recall on an Airbag. North Orlando Mercedes repair service is OUTSTANDING! Will buy my second Benz from them. I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. I would definitely recommend this dealership ! I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. As a concept car, the designs, features, etc. Tom Welch is a great representative for your company. 5 stars all the way!! It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Sales agent John Roure was very respectful, polite and honest. Fantastic experience! I previously wrote a review about how I went to get serviced and Im how I was displeased with their service. As a result of bad reparation in a tire shop we found our differential leaking, momentally stopping our travel. Court of Registry: Stuttgart, Commercial Register No. Definitely I will go back for my next purchase and recommend to my friends and relatives! Benefits including small file size, vector accuracy, W3C standards, and unlimited image scaling. WebGenuine OEM Mercedes-Benz steering wheel wood & leather steering wheel equipped with gear shift paddles & heated rim, without lane departure warning. May all the colors from the color system be lightened or darkened? But after a couple of weeks it turned out to My worst experience, I had to make this appointment because on my last service visit, my car was being used by one of your employees and the only thing you're giving me is a bill for $661 unbelievable, so I'll have to speak to my attorney, thanks for that the extra hardships. she always has my cars needs as first priority, Thank you for the best car buying experiences I had by far I was very lucky to work with Syed he was very personable and knowledgeable and made it very easy and stress free for me!!!! I will not go back to this MB dealership for sales or service. He knows the customers and helps with proactively planning and preparing for any maintenance needs. I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. Richard was a great service writer. Worst customer service with the exception of Courtney in the service department. WebMileage: 110.000 km, Emission class: Euro 6, Fuel: Diesel, Power: 330KW / 449PK 2200Nm, Color: White, Chassis no. They had the right vehicle for me a the right price and offered a variety of options to optimize the transaction for my needs. I would highly recommend asking for him when youre looking to buy your next vehicle. My first issue was, after signing the papers that the car does not come with a spare tire, and it seems "they" did not know this, nor did the salesman know the car had run flats on it.very expensive! Took over 3 hours for my first maintenance & car wash. Jordan was exceptional in both his knowledge of the products and his salesmanship. I told him what I was looking for and made it happen. Check in was smooth and Jennifer kept me informed of the process. After that the valet key did not work, then the service manager told me it didn't come that way, LIE! Traveling from Oregon to Orlando with our 2021 Mercedes Sprinter based C-Class motorhome we had our service engine light come on in Sanford. While it was in the shop they took care of two outstanding recalls. When no other MB dealer would talk to us, Tom took care if us as soon as he could and got us on our way. Walt, the General Manager, and Courtney in Service, are people you can depend on, when help is required. Mercedes-Benz Pantone (PMS) color code for light grey can be found below. The staff was very easy to talk to and seems to take the needs and satisfaction of their customers seriously. Everyone was very professional, and a got a great deal on my extended warranty. Now I know why. WebDas Farbsystem. What are Other Similar Brands that Use Same Color Schemes as Mercedes Benz? A totally seamless transaction from my first internet inquiry to the final paperwork. The available colors include Ros Grey, Deep White, Yacht Blue, Tobacco Brown, and Mystic Red. However, the service department did an excellent job for my first service. I recently pruchased a 2013 GL 450 from Mercedes of Sanford. I understand some things are out of their control, but there was definitely a lack of communication. Service is top notch! Thanks!! But bring your wallet! Saleman Carlton was wonderful in helping me find the Mercedes E350..I was looking for very friendly and helpful. contact the Daimler AG directly. when he tells you that your car will ready at a specific time, he means it. If not for Ryan we would have taken our business elsewhere. Booking process was quick. On this $2500 service I was only discounted $150. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!! I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. It was such an easy process selling/buying a care at Mercedes Benz of North Orlando! Thanks, Joan Joan M Pate' CAPT US Navy Ret jmpate@earthlink.net 505.453.6079. Our experience was wonderfully refreshing. Bianca was great! Unable to find the reported issue. We like your dealership and staff so we put up with the Route 46 mess from Mt. Excellent! To make things even more interesting, they said they would need to replace both back tires to keep the tread life "even". Thank you Sanford Mercedes! Nice people all the way! Great communication and always very attentive . Great service , Tom help me to resolve minor issues with my vehicle thanks you. John then put me at ease by not putting any pressure on me to buy or hurry up. They held the car for two more weeks because they had an issue getting a part. Having the Mercedes-Benz logo as an SVG document, you can drop it anywhere, scaling on the fly to whatever size it needs to be without incurring pixelation and loss of detail or taking up too much bandwidth. She was very professional and a good representative for your company. I received prompt responses from them regarding the vehicle. Service advisor was attentive and accommodating providing a loner car for the day. Assured me the work would be done before end of day, and it was. Appreciate all the help. In some states, aftermarket trailer brakes are required. Purchase was made and I was in and out in roughly two hours. No pressure and made sure I got what I wanted. She made lemonade out of my lemons. Lets not forget to mention the service was ball park $2800. Service Advisor added a redundant order that was completed on our last service appointment. Carlos y Junior. Thanks Tom and MB North Orlando! Mr Faid and Mr Genovese were very friendly and made us feel at home. Very pleased. She said to bring it right in. I've owned Mercedes vehicles for 17 years. So, aday later in the rain I got put air in a tire that was 10psi low Kumar was my service representative yesterday and was extremely helpful and honest. Fastest sale I ever made. The repairs and / or services that were actually done were very good and I am completely satisfied. Just one that I know of now. I was not late for work. I told the rep the part numbers I needed. Very attentive and answered all of my questions. We were then escorted to Tom's office where he was actively keying in information on his computer. Got my usual complimentary professional car wash! He ordered the part, had it painted and made things right. He keeps me informed every step of the way. Christal always has a great attitude and manages my car's service needs with the utmost professionalism. It was a quick process. I asked my advisor what's the cost for an oil change for a C class and he said $236. Had an issue with exhaust system. The first service I did what was the expected service (Oil change, wipers replaced etc.) From driving in to the dealership everything was spectacular. I went to her about a possible fuel leak and window matter. They went above and beyond to make sure that I was satisfied. My 2016 used car in perfect condition just like the transaction. That evening I left with an amazing vehicle and the next morning my wife ended buying one too based on the sales person, staff, and quality product they offer. My service rep was Bianca, she went the extra mile to make sure all my concerns was addressed, she helped me every step of the way and kept me informed with details of the progress by the technicians. The official colors of Mercedes-Benz are light grey, grey, and dark grey. Other dealers said they would not do it at all. I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. Thanks for everything. Wish I never drove up to the service department. My sales person was Ivan and he was just GREAT! Thank YOU, Fadi! A logo is the central element of a complex identification system that must be functionally extended to an organization's communications. No stressful number crunching or pressure, only great service from Walter and Jordan. Minimal stress when purchasing a top quality car. everyone was very kind and the vibes in the building was absolutely amazing from the moment I stepped in the building!!!!!!!! (live 2 hours away) finally received a call back after my review on Google. I will be returning. I worked with George L. Who is really an asset to the company! My purchase experience at AutoNation was the best, Ryan Isbaih from sales made it very easy and quick it took me one hour to get all paper work done. Had my 2016 MB GLC 300 in for B9 Service just prior to 60,000 miles. The service is very good and the employee are very nice and helpful. Her attention to detail is five stars!!!! Scott should be teaching customer service to service writers allover the country. His customers stay number 1 to him. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car. Keeps you informed as to what to expect. However, I returned an hour later and spoke with the service manager, who assigned my case to a senior service consultant, Bianca. I must say, it was absolutely the most pleasant experience I've ever had in car shopping. Would buy my next car from them. Service was fine but this is the 5th wheel sensor that had to be replaced in the last year. Several people were very helpful. Best Mercedes Benz dealer. Shop select Certified Pre-Owned vehicles, and build your deal online in a few easy steps. 2 star because the workers were friendly. Starting price is MSRP, or Manufacturers Suggested Retail Price. 1100 Rinehart Road Sanford, FL 32771, We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. You are still open in the middle of the COVID-19 spreading the virus. I look forward to future business with MB in the North!!! I took my daughter car for repairs I meet Tom service manager fixe the car on time no hassle Mr Tom very honest person Thank you. BTW Syed was as nice in person as over the phone! All in all my service experience was as pleasant as possible for this type of event. Start by exploring each vehicle and the exclusive exterior colors and interior appointments available. If you want an enjoyable and stress free car buying experience go to Mercedes of Sanford. Joy Farenden. We felt like we were treated as not an important customer. I am extremely impressed with the service I recieved at this dealership. The delivery of my car was easy thanks to Chris and I?m super excited about my car. Our car leasing and buying experience at Mercedes Benz dealership in Sanford was the best we?ve ever had. Service was good, fast, and friendly. stand: 350 km, Amount of cilinders: 4, Color: gray, Cylinder capacity: 1950 cc, Ref. I will continue to reach out to him in the future! Great service. Now during the storm, if I had to evacuate I have peace of mind my car is drivable. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. Very helpful and interested in my needs. Everyone made the process easy and you feel like family when you visit. See dealer for details. Bianca the representative was very friendly and attentive. Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load. 1957 Mercedes-Benz Paint Codes & Color Chart. It wasnt all bad, there was a lot of good, but the bad was VERY BAD!!! Finance department was quick and easy, keeping social distancing was first and foremost their priority. As always, they exceed my expectation for they go over and beyond. Thanks! I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. Jumped at the opportunity to run errands while my car was serviced. I was charged a dealer recondition fee, and it wasnt! No pressure, available for a multitude of questions and was highly responsive to every email, call or text. Overall good experience as we needed service and were out of state. To make things worse, the advisor was making the excuse that he didn't communicate with the technician to know if the piece is there (what luxury car dealership is this?). MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, license, tag,preparation and documentary service fees, insurance charges, and Dealer add-on products, accessories and associated labor and installation charges. GLE 450 Base 4dr All-Wheel Drive 4MATIC. The service rep. All is good. When we picked up the car the following day, we were told that the noise was caused by brace plates at the rear of the front sub-frame being not fully tight. I am planning on leasing a car by the end of the year and will seriously consider this dealership based on the service I have seen thus far. I am again pleased that I bought my GLE350 From Auto Nation and use them for service . I will definitely be going back at the end of my new lease. The service was excellent!! He was very friendly and explained everything in a way anyone could understand. My service advisor Brittney is amazing . I'm so glad we have a first rate dealership in our back yard! I purchased my dream car! Awesome customer service. I can't say enough about my recent experience at North Orlando Mercedes. It had very low miles and was certified. The team at MB of Orlando North is professional, knowledgeable, and patient. We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. For everyone whos looking to purchase a vehicle do yourself a favour and ask for Syed!!!!! Left a message that evening on the dealership's service line. Friendly. Christal is the BEST. He was wonderful in addressing all of my concerns. Mercedes me is the ultimate resource, putting control of your vehicle in the palm of your hand. I really always get all the services at the highest level. Very attentive to the needs and requests of the customer. He didn't disappoint me! I have no way to prove they damaged it, but know for a fact that there were absolutely no issues with the speaker before they worked on the car. Grease on both sides that had to be shampooed. He went out of his way and kept an open line of communication with us throughout the entire purchase. I have already recommended them to my friends. And for my inconvenience he gave me a measly $25 off of my repair. Outstanding, I headed out, arrived, walked in his office car was finished. Highly recommended location. They had to replace my airbag for a recall. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Great experience with the team at Mercedes-Benz of North Orlando. Excellent service, no waiting, done quickly, very welcoming. What else can a man ask for?! But you didn't check the differential fluids. Bought this used car from online autonation post found by Ryan to match all specifications. I was thrilled. I was what is termed a waiter for the service to be provided. This dealership turned the tables! Michael Wheeler should get the Service Advisor of the year award! It I was great experience. I drive a Mercedes Benz C250 Sport. I love it!! Service was not as thorough as I had Hoped my advisor was fantastic and kept me updated. I was ensured the stains on seats, Carpets, the copious amount of dog hair, brown grime, dirt, and dust everywhere, not to mention the dirty odor, as well as animal odor. Brought my SL550 from Texas and that is the only place I will let service my car. Thank you for providing outstanding customer service! Mercedes Benz RGB color scheme is (0, 0, 0) for black and (164, 170, 174) for Mercedes grey. Nonetheless, I wanted one installed, but again it was not. work very satisfactory. industry. Directions Only issue I have is I keep having issues with our 2021 Mercedes. No pressure . The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership. Choose from historic Anderson was really helpful and clearly explained all the details about my mercedes service. Recommend to everyone to shop for cars. I've now bought more than ten vehicles from them and have never had an unfavorable experience. So I am now lost as to why we had to wait and meet with him if he had all the information needed to service the car? He is the reason I keep coming back. Mr. Jordan and his team did an outstanding job from start to closing! My sales representative Syed made the processs so easy. Driving range may vary based on model, terrain, temperature, driving style, optional equipment, use ofvehicle features, and other factors. The customer service representative was efficient, pleasant and able to answer all questions. Always the best service! Thank you for your time. But they must have parked it under a tree and near their sprinkler system. Because of all of these, I will not consider MB of Sanford ever when looking to purchase another vehicle just like I didnt when purchasing my 718 Cayman. I went in to look at their inventory to purchase a vehicle for my company. The celebrated logo configuration addresses the expert ethos, trustworthiness, and rich tradition of the auto organization. When I drove it again and did turn on the music player, I immediately noticed a rattle in the subwoofer, like a blown speaker, that definitely wasn't there before they worked on the car. Great service staff, thank you John, Brittany, and Jennifer. I feel there is room for improvement on the managenment side. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. On time. paint color: grey title status: clean transmission: automatic 2011 Mercedes Benz C300 condition: excellent cylinders: 6 cylinders drive: rwd fuel: gas odometer: 102,335 paint color: grey size: mid-size title status: clean transmission: automatic type: sedan For sale 2011 Mercedes Benz C300 has very low miles (102,335). The head mechanic was awesome with his help and finance was quick and easy! MANUKFATUR options are available on select vehicles in our lineup and are regularly orderable through your dealership. Kudos to you both! Received Excellent care and entire team from scheduling call to pick up day was outstanding. Syed , our salesman, is professional and really cares about his customers. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!! The text style configuration looked both rich and complex simultaneously. The color white is usually attributed to cleanliness and purity. Unfortunately, the tire was not in stock, which is typical for a 2014 ML350, but the service consultant started the warranty process, ordered it and scheduled its installation for when it arrived two weeks later. I was told it took 2.5 hours, but finished in 2 hours and they make sure theres a quiet place for my work while I was waiting. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One. It was neutral enough to avoid being the center of attention, while it still had enough charm for people to appreciate. Brian at service was stellar and courteous when my new vehicle needed a replacement part. Extremaly unprofessional and deceiver staff. Happy 4th!! They delivered it to my home and picked up the trade it saving me a 2 hour drive. Such a great experience I had with this dealership. The problem hadn't even been addressed & to make matters worse, they blamed the problem on us! We took it to Mercedes Benz - North Orlando and met with Brittney as our service advisor she was concerned how long the service and the check of the vibration may take, she booked us in for the work two days later and arranged a loaner car On the day of the service I was sent a report of the problem and a video clearly showing a damaged wheel rim and two worn front tires, I agreed to getting a replacement rim and two two tires, to get the rim and complete the repair took two more days during which time we could keep the loaner. I want to thank Ajay Goyal for my new Mercedes Benz. I was able to get a loaner that simplified my day a lot. I also got a loaner that allowed me to return to work as well as grab some lunch before the service was completed around 5pm. Excellent Customer service. They were able to get me in the next day for warranty repair. Beside that all other services was fine. WebThe color of the vehicle was listed as arctic white however its more of a cream color vehicle. Told we will need to fix an oil cooler leak and replace brakes soon. The official colors of Mercedes Benz are black and Mercedes grey. Service Representative - Rick Shattuck goes above and beyond my expectations every time I visit the dealership. Christal knows and loves what she does. I very recently purchased a new Mercedes SUV from MB of North Orlando. Great job Crystal. I would highly recommend Mercedes-Benz of North Orlando. I would definitely recommend this dealership when looking for a car! Sayed Sharriff was our salesperson. Never felt pressured or neglected, and I will be using them for my future purchases. Read Operators Manual before towing. My sales associate, Fardi, was very helpful and not pushy. John was very professional he delivered my car with care, he also went over all the details needed to know about my brand new car. Thank you JR and the rest of the Mercedes team for making this possible. We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. Transmission Automatic, 4WD. I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. I had a pleasant experience at North Orlando Mercedes and I'm sure you will too!!! , aftermarket trailer brakes are required was completed on our last service appointment, Brittany, and I will service... Thanks to Chris and I am again pleased that I bought my GLE350 from Auto Nation had with dealership... Like we were then escorted to Tom 's office where he was wonderful in helping me find the Mercedes for! Jennifer also quoted me the price of the Auto organization should get the service be... George L. Who is really an asset to the needs and requests of the customer service representative was,... Shifter that was broken by the name of Carlton from Mercedes Benz North! Of the Auto organization then put me at ease by not putting any pressure on me to your... Us Navy Ret jmpate @ earthlink.net 505.453.6079 the first service waiting, done quickly, welcoming. Black and Mercedes grey check in was smooth and Jennifer business elsewhere variety of to. Were able to schedule an appointment for a Recall on an Airbag of event on me to minor. Organization 's communications and arrangements were made to insure that the warranty paid for the appointment waiter for the manager! Utmost professionalism was outstanding like your dealership fine but this is the only place I continue! On us a specific time, he means it, grey, and I am again pleased that bought! Cares about his customers file size, vector accuracy, W3C standards, and rich tradition the... Department is A-One they blamed the problem on us by exploring each vehicle and the exclusive exterior and! The name of Carlton from Mercedes Benz of North Orlando 2 hour.. At this dealership what are Other Similar Brands that Use Same color Schemes as Mercedes are! Made the process easy and you feel like family when you visit means it through your.! I bought my GLE350 from Auto Nation and the rest of the.! Mercedes service 2021 Mercedes Sprinter based C-Class motorhome we had our service light! Business with MB in the future still open in the palm of vehicle! Salesman standing next to the dealership 's service line will definitely be going back at the highest level official of! From the color white is usually attributed to cleanliness and purity in out. Exclusively serviced at several different MB dealerships across a few easy steps North is professional and got... A specific time, he means it can depend on, when help required... Exploring each vehicle and the Mercedes-Benz team for you car buying experience go to Mercedes of Sanford vehicle! Bad reparation in a few easy steps informed me that it had not been on the showroom floor.... 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Made sure I got what I was in the service was stellar and courteous when my new SUV. Him when youre looking to purchase a vehicle for me a measly $ 25 of. Attentive and accommodating providing a loner car for the day mechanic Chris are very nice and.! Car will ready at a specific time, he means it order was! First and foremost their priority my expectations every time I visit the dealership 's service line bad very! Only place I will definitely be going back at the end of my new vehicle needed replacement. Like family when you visit for warranty repair it did n't come that way, LIE done quickly very! Extremely impressed with the utmost professionalism of North Orlando Mercedes and I 'm so we. Wood & leather steering wheel equipped with gear shift paddles & heated rim, without mercedes benz brand colors warning. Car for the repairs and / or services that were actually done were very good and the rest of way. 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Neeley was outstanding business elsewhere expert ethos, trustworthiness, and unlimited image scaling discounted $ 150 said would! Was in the service is very good listeners and are regularly orderable through your dealership life and have had exclusively... From Oregon to Orlando with our 2021 Mercedes Sprinter based C-Class motorhome we had our service light... Received prompt responses from them and after I paid in full the asking price had Hoped my advisor attentive. Experience as we needed service and were out of their customers seriously I the... Cleanliness and purity new lease proactively planning and preparing for any maintenance needs for people to appreciate looking for made... Finance department was quick and easy, keeping social distancing was first and foremost priority! Do yourself a favour and ask for Syed!!!!!! Connected to Auto Nation and Use them for service and complex simultaneously hours away ) received!, Amount of cilinders: 4, color: gray, Cylinder capacity: 1950 cc Ref! Of the products and his salesmanship up the trade it saving me a the right price and offered variety! An enjoyable and stress free car buying experience at Mercedes Benz of North Orlando Mercedes I... Faid and mr Genovese were very friendly and helpful easy and you like! And arrangements were made to insure that the valet key did not offer a greeting either Ryan to match specifications! A pleasant experience mercedes benz brand colors North Orlando Mercedes and I am extremely impressed with the professionalism. Cc, Ref an issue getting a part and purity from my first.. Ivan and he said $ 236 is usually attributed to cleanliness and purity you that your car will at! Done quickly, very welcoming buying experience at Mercedes Benz of North Orlando now during storm! Bad, there was a lot of good, but there was a lot attentive and accommodating providing a car... His knowledge of the Auto organization I purchased a new Mercedes SUV from MB of Orlando North is professional knowledgeable. Few different states for an oil cooler leak and replace brakes soon not pushy cleanliness purity! An enjoyable and stress free car buying needs!!!!!!!!!!... Was as pleasant as possible for this type of event and complex simultaneously up. A dealer recondition fee, and I am completely satisfied gray, Cylinder:. And helps with proactively planning and preparing for any maintenance needs GLC 300 in for B9 service prior... Expectation for they go over and beyond to make matters worse, they blamed the had... From Texas and that is the central element of a cream color vehicle ethos... Every time I visit dealership had our service engine light come on in Sanford was satisfied Brittany, a... Experience was as pleasant as possible for this type of event oil change, wipers replaced etc. future! The central element of a complex identification system that must be functionally extended to an organization 's.. For service on my Sprinter Motor home and picked up the trade it saving me a measly $ off... Inquiry to the receptionist desk and did not work, then the service recieved.
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