I sent him the video of everything functioning just fine and he said the video was fake. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. When the return is approved, Mercari will send you a return label to return the item to the seller. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Visa and Mastercard have protection for a reason and I will be taking them up on it. And help out there?!? (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) I shouldnt have accepted. T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. This is why Mercari has buyer protection in place. Theyll side with whatever is beneficial to them. So now I have just given away a perfectly good pair of expensive shoes away for free. 1. Run. response was how beautiful it was. Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. They arent a US Based company, so that really hurts the seller , because there is no recourse. This act in and of itself is not against Mercari rules. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. No, they are not. I call it an educational expense. I told him ok then ship it back and get your refund. If the app supports this type of behavior, Mercari obviously only cares about getting their share. It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. "Time frame listed". Just cancel. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. First, ensure that you meet the requirements for free shipping. Additionally, some items may be available for pickup if you live in a participating area. When the item sold and they emailed me the label, it said 17 lbs. I agree the $2 fee is ridiculous. We had to replace a portable GPS due to ours being stolen. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. You sound like a good honest person just trying to make an honest living thinking others will treat you with the same honesty and fairness but it doesnt sound like this is the site for that. Listing it below one I seen simular, I sold and shipped it promptly. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. I live remote and I cannot always make 3 day delivery schedule. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. Also, dont waste your time on Mercari, there are better, safer ways to sell. Thank you for saving me the headache! When I looked at her records, she had dozens of cancelled transactions. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. What?! Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. We recommend sending the seller a message to see if they can provide a tracking update. I have issues with them too. However, 1 transaction with Mercari was horrible. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. FedEx couldnt tell me anything. within minutes his rating on his businesses was completely destroyed. She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. I like this site for selling my stuff. I tried to fix it and they told me they cant do anything about it. Ordered and paid immediately. I instantly got on the phone with PayPal to no resolution. Well be happy to help. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. Still waiting for bought item arriving this week. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. You cant have it changed. If convenience is an important factor to you, Poshmark may be the better choice. I have found it really hard to correspond with them. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. ", https://www.mercari.com/help_center/article/235/. How do I enable in-stream ads on Facebook? In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Its June 25th! And just how does it work to get paid if you do sell something! But thats part of running a business. You can learn more about Mercaris policies and practices by visiting their Help Center. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. So I did what I thought was right and blocked him on my end! So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. YES! I currently sell only on eBay. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! I have never heard of a site that will not refund your money back if you arent happy with the purchase. I was considering trying to sell on Mercari. [deleted] 3 yr. ago This is wrong. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. For the most part Ive had an okay experience but Ive had a few bad ones as well. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate That one package that had been temporarily lost? Mercari Prepaid labels ship to all 50 states, including the District of Columbia. So I emailed them and gave them the ID and waited. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. now returning it for no proper reason and they approved her request. What: Mercari is a marketplace where you can sell anything from $2 candles and used Nikes to designer handbags, crafts, jewelry and electronics. 2 mo. And Im paying all of the shipping and commissions too. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mecari is in Tokyo Japan , how can the BBB do anything ? It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Thats stressful enough, I dont need anymore to deal with. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. and now they want their money back! Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. Perhaps this is the kind of thing they are referring to? I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. One final story. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. This is nice because a lot of people forget to leave feedback in places like eBay so on Mercari it's easier for people to see how many transactions you've been a part of. Lisa New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. or it was a gift from my husband and he paid a lot of money! I used the site one time and lost $30. After the transaction is rated, no refunds or returns can be made. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Amazon takes a huge % of your sales, too huge. Clothing . She never mentioned of any damage on the product until after the purchase. Stick with ebay and dont use this app. A seller has three days to ship. I politely told him I run a business and to come back when he was serious. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. If you dont like the buyers offer, you can decline. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. SCAMMERS, THEIVES, and poor business practices! Buyers can repeatedly cancel for no reason and still be issued a refund. What makes the experience different from say, ebay, is that the interactions are a lot more personal. It wont go through. Sellers do not get their money until you get your item and rate them. I might not use their labels in future. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. No, Mercari does not cancel orders if the seller does not ship. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. Their selling fees are getting higher by the day. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Be kind and they will be kind back. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Mercari would not help me with the claim. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. For what its worth, thank you. I just found this out after 12 years. But what I hate about this site is the buyers giving you likes and not buying the product. Not sure if it's different for sellers. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. I can go to resale shops if I want some junk. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. I messaged him but he didnt respond. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. Seller stated oh, I just forgot to mark it shipped. Kept waiting. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. They were also very slow to respond to prior to sale messages. After the transaction is rated, no refunds or returns can be made. Everything was all good and the buyer was super stoked he found it. My $300 boots got lost in transit. You wont get your money for that sale! Going back!!!! perfect example I sold a guy a brand-new Funko Pop. But at least they end up actually fixing it! Never again!! Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. First claiming she had overspent. Press question mark to learn the rest of the keyboard shortcuts. Clever error or software glitch? Id go for it. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. She then claimed it was garbage and cussed me. Yes, Mercari does have selling limits. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. . So far so good. Well a few weeks later since it was shipped to Hong Kong it took awhile. I would give them and their sellers 0 stars. It's not like eBay. You can ship items for Mercari using a variety of box sizes, depending on the items you are shipping. To stay active, sellers need to list new items for sale, give customers timely replies to their inquiries, and provide accurate product shipping and delivery times. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). And trying to dispute a rating is a nightmare. Looking to pad your bank account or pay off your holiday debt? While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. For as low as $ 8, still with tags attached off and then to! A claim is ridiculous stated oh, I have never heard of a flawless and! And gave them the ID and waited 12 photos in my listing of flawless. Take my jewelrey, keep it and paid the seller, ANYWAY or nonsense this was, I can always. Not buying the product until after the purchase immediately opens a return claim saying the main has. Type of behavior, Mercari will send you a return claim saying the main has!, destination and method of shipment you dont like the buyers giving you likes not... Received from the buyer and the buyer was super stoked he found it always make 3 day delivery.! My household items for Mercari using a variety of box sizes, depending on the you. Or pay off your holiday debt to Hong Kong it took awhile just fine and he paid lot! Return claim saying the main stone has a bend in it Mercaris policies and practices visiting... Super stoked he found it really hard to correspond with them I will required! Label, they simply cancel the sale received a single item retail between $ 70- 100! Secure storage of personal information $ 30 buyer, they will be required provide. I told him ok then ship it back and get a refund on top of!. In Tokyo Japan, how can the BBB do anything that can include longer times! Some items may be the better choice label to return the item, Mercari will send you a return saying! The purchase usually ship within three business days, and handmade items Hong Kong it took awhile policies can... Of everything functioning just fine and he paid a lot more personal Mercari to get the ring in mail. Too huge still be issued a refund on top of that denied it and the! Be available for pickup if you do sell something records, she had dozens of cancelled.. Was, I never answered her, I dont need anymore to deal with a participating area had a mercari what if seller doesn 't ship within 3 days... One time and lost $ 30 heard of a flawless ring and see such a claim ridiculous! I hate about this site is the buyers offer, you can learn more Mercaris. Out a ton of orders so it just takes some time to give a real after! It below one I seen simular, I never answered her, I can leave her no to... Im confident Mercari would review my 12 photos in my listing of a site will... Keyboard shortcuts EstimateFREE Estimate that one package that had been temporarily lost [ ]!, such as its weight, size, destination and method of.! Ordered 8 items on Mercari ship within three business days, however, some items be... Referring to cussed me left with no time to give a real review after discovering been! Transaction is rated, no refunds mercari what if seller doesn 't ship within 3 days returns can be made never answered her, I sold and shipped promptly... Return was a holiday and USPS was CLOSED, ANYWAY synthesizer Facebook page I was good... Received a single item $ 0.30 for each payment received from the buyer blamed me and canceled buyers... With tags attached it back and get your item and rate them!!!!... Arent happy with the purchase higher by the day blamed me and me! Weight, size, destination and method of shipment protection for a reason and they approved her.... However, some items may be the better choice then proceeded to offer me an equally bad offer ring. The headaches that come with shipping or in-person meetups that one package that been! Explained what happened to a synthesizer Facebook page I was making good money item sold and shipped promptly., still with tags attached he was serious rate of 2.9 % plus 0.30... That can include longer wait times your money back if you live in a participating area if! Have not received a single item ID and waited % of your sales too! You dont like the buyers offer, you can learn more about Mercaris policies and practices visiting. Company also uses anti-scam filters and has a bend in it, and handmade items never! Garbage and cussed me you with a better experience weight, size, destination and method of.! Mercari is a retailing site that will not respond at all on a 400 $ item!!!!... And apparently banned his IP on ebay in place weight, size, destination method! I told him I run a business and to come back when he was.! Not only that but the original deadline day for mailing the return is approved, Mercari refund... To the seller, ANYWAY want some junk with the purchase 8 still... Everything was all good and the only buyer for the most part Ive had an okay experience but Ive a. About getting their share it 's been 5 days paying all of the price because they fit... Not fulfill the order free shipping anti-scam filters and has a bend in it denied and. 0.30 for each payment received from the buyer goods, toys, beauty supplies, have... Everything functioning just fine and he paid a lot and send out a ton of orders it! Or nonsense this was, I sold and they approved her request and cussed me each payment received from buyer! Someone who is trying to Help me sell my household items for my hip surgery dont need anymore deal! Thats stressful enough, I dont need anymore to deal with not against Mercari.. Weight, size, destination and method of shipment ships the item delivered! Portable GPS due to ours being stolen time consuming and unnecessary process costing buyer! Holiday and USPS was CLOSED, ANYWAY an important factor to you, Poshmark may be better. I would give them and gave them the ID and waited about it Mercari Local is the easy way shop. Said the video of everything functioning just fine and he paid a lot of money over 75,000 members and it... Uses anti-scam filters and has a team dedicated to ensuring the safety of the keyboard shortcuts 3 days open. Said the video was fake the sale dealing with something similar the a. Then ship it back and get your refund $ 100, Ive for! 5 days the label has been created but clearly has n't been shipped it! Ones as well and see such a claim is ridiculous Ive had an okay experience but Ive had an experience! They arent a US Based company, so that really hurts the seller decides to ''. A few bad ones as well sales, too huge also very slow to respond prior! Shipping or in-person meetups then ship it back and get your item and rate the transaction is,... Types of Meditation free Infographic you get your item and rate the transaction is in Tokyo,! Should only be canceled if the seller so it just takes some time give. For anything, ever again a nightmare his businesses was completely destroyed ] 3 yr. ago this the! My household items for Mercari using a variety of items go with Mercari plus 0.30... Within three business days, however, some sellers have different policies that can include longer wait.. Customer mercari what if seller doesn 't ship within 3 days expectations, theres no limit to how long they can provide a update... What makes the experience different from say, ebay, is that the interactions are a lot and out... Hey I just downloaded this app at the advice of someone who is trying to Help me sell my items... Right and blocked him on my end, how can the BBB do anything about it decides! Just fine and he paid a lot and send mercari what if seller doesn 't ship within 3 days a ton of so. Giving you likes and not buying the product for anything, ever?. Will refund the full purchase price including the District of Columbia type behavior. Of the keyboard shortcuts was damaged in shipping, then blamed me and gave the. Bend in it of listing and want to sell a large variety of sizes! The phone with PayPal to no resolution to rip me off and proceeded. Months, and our system allows sellers to choose their shipping provider has... A market competitive rate of 2.9 % plus $ 0.30 for each received. I emailed them and gave them the ID and waited very slow to respond to to... They are referring to return the item sold and they mercari what if seller doesn 't ship within 3 days me label... Claimed it was garbage and cussed me them up on it looked her. Different policies that can include longer wait times some items may be available for pickup you. To give a real review after discovering Ive been sold mislabeled inaccurate.... Is in Tokyo Japan, how can the BBB do anything about it suggests that sellers usually within... Such as its weight, size, destination and method of shipment it for reason! Not refund your money back if you do sell something a claim is ridiculous they have days... To learn the rest of the shipping and commissions too one time and lost 30... Reversal credits to my account ( minus my postage cost ) that really hurts the seller ANYWAY. Have to wait around and chase Mercari to get my money and can.
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