here. Dexcom Continuous Glucose Monitoring (CGM) Systems enable glucose data sharing between patients, healthcare providers, caretakers, and loved ones. 2. If you are a Dexcom User or Patient, please contact Dexcom Dexcom G6 is the first real-time, integrated Continuous Glucose Monitoring System (iCGM) that is authorized to work interoperably with a range of connected insulin pens and hybrid closed-loop system partners. Dexcom Clarity. Check your sharers status. Some errors are fixed when you reboot your device, so just reboot the device once and check if the app is working or . Data privacy and security practices may vary based on your use, region, and age. However, 2 days ago, all of a sudden . This is what everyone wants. *, With the Dexcom Follow App up to 10 followers can monitor a CGM user's glucose. Even if it is closed (app not displayed on home screen), you'll still receive Dexcom Follow app notifications. Tap Remove app. information and promotional communications related to Dexcom products. There was a problem submitting your feedback. To ensure a successful transaction, please confirm your submitted First Name and Last Name match that associated wtih your NPI number. Dexcom Follow is basically the simplified version of Nightscout. page for options on how to resolve the issue. Tap More Sync now. To set this up, simply head over to the, Please note that this integration is only available to US users at the moment, and that data is synced with a 3 hour delay due to API limitations. Dexcom G4 PLATINUM (Adult) Dexcom G4 PLATINUM (Pediatric) Check that you have an internet connection. Select the My Journey tab at the bottom right of the screen. Besides having to frequently calibrate, the only downside and reason for 3 stars is that the alarm doesn't sound when it goes off. . Do not use Dexcom Clarity for treatment . There is an engineering issue, that is never explained or make sense. Dexcom, headquartered in San Diego, is dedicated to helping people better manage their diabetes by developing and marketing continuous glucose monitoring (CGM) products and tools for adult and pediatric patients. Please note that this integration is only available to US users at the moment, and that data is synced with a 3 hour delay due to API limitations. Check your smart device settings. Dexcom respects It's an app that allows you to track other people's data, such as children or parents - but it's not a DIY solution. All rights reserved. 1. Just vibration. Always confirm your glucose information on your app, receiver, or blood glucose meter, before making any treatment decision. 2. Learn more about how CGM data can be used in your app . So both sources have a problem getting share data. KETO-MOJO GK+ Bluetooth Glucose & Ketone Testing Kit + Free APP for Ketosis & Diabetes Management. )Sometimes that has happened to me before and its because my phone isnt connected to the Wi-Fi. Dexcom, Dexcom Follow, Dexcom Clarity, and Dexcom Share are registered trademarks of Dexcom, Inc. in the U.S., and may be registered in other countries. Give all the requested permissions to the app including location, etc. Dexcom Follow Android App Issues and Solutions Contact Support Some issues cannot be easily resolved through online tutorials or self help. 2 Polonsky W, Fortmann, A. Diabetes Technology & Therapeutics. This integration is available for U.S.-based Dexcom accounts. SeeCoding. Hello. Data created before setting up your Dexcom with One Drop will not be uploaded into the app. Enter in your username and password, then follow instructions to set up. This page is for US-based audiences and shouldn't be used for technical issues or product complaints. The app is intended to run at all times. WE USE COOKIES TO IMPROVE YOUR BROWSING EXPERIENCE. For those following your glucose data, they'll be able to modify notifications and check your status anytime, day or night, as long as youve allowed the access. The Dexcom Connect IQ apps, developed by Garmin, make it easy for people with diabetes to keep an eye on their glucose numbers at any time. Go to the Iphone App store or Google Play store to download the Dexcom clarity app. Dexcom Clarity: How To Share CGM Data with Your HCP, https://www.dexcom.com/safety-information. Dexcom G7 CGM System. Unload BG values as Dexcom = ticked Dexcom US based account = unticked (I am in Spain) Dexcom account login and password are correct (I know this because I can use the follow Dexcom up without issues). Tap Enable to enable sharing CGM data with the Health app. (see screenshot below step 4) 3 If you have not already, you will need to turn on sync settings in step 4 of Option One above first. Thank you. View your patients' trends or dive into their data with Dexcom Clarity. Still need help? If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. This 4-minute video shows how a Dexcom CGM user creates a Dexcom Clarity account on a computer, downloads the software, and uploads the CGM data from their Dexcom G6 receiver to share at a future date. Your environment I don't believe this is related to my hardware/settings (Android 11). Continuous glucose monitoring system (360 pages), Continuous glucose monitoring (104 pages), Manual will be automatically added to "My Manuals", Chapter 2: Indications for Use and Safety Statements, Calibrate Only When Prompted (and Exceptions), Chapter 12: Share Information with Your Support Team, Chapter 13: End Sensor and Transmitter Sessions, Dexcom's Obligations under the Limited Warranty, Appendix I: Alarm/Alerts Vibrations and Sounds, Blood Glucose Meter Dexcom G6 User Manual, Blood Glucose Meter Dexcom G6 Instructions For Use Manual, Blood Glucose Meter Dexcom G6 Start Here Manual, Blood Glucose Meter dexcom G6 Start Here Manual, Medical Equipment Dexcom G6 Instructions For Use Manual, Page 8: Chapter 2: Indications For Use And Safety Statements, Page 15: What's Covered And What's Coming, Page 18: What's Covered And What's Coming, Page 22: What's Covered And What's Coming, Page 23: Chapter 5: Set Up Your Display Devices, Page 32: What's Covered And What's Coming, Page 55: Calibrate Only When Prompted (And Exceptions), Page 57: What's Covered And What's Coming, Page 64: What's Covered And What's Coming, Page 74: What's Covered And What's Coming, Page 84: Customizing Your Alerts Overview, Page 100: What Was Covered And What's Coming, Page 102: Chapter 11: Treatment Decisions, Page 104: Using Your G6 For Treatment Decisions, Page 108: What's Covered And What's Coming, Page 109: Chapter 12: Share Information With Your Support Team, Page 123: Chapter 13: End Sensor And Transmitter Sessions, Page 131: What's Covered And What's Coming, Page 159: Appendix B: Need Help? Alexa was correct and it was related to the WiFi connection. A stand alone watch that transmits bg readings without a phone. Sharing glucose data with followers is associated with: Data shows that a greater number of Followers correlates with more time spent in range and less time <70 mg/dL. Do not use Dexcom Clarity for treatment decisions, such as insulin dosing. 6. * Diabet Med. 10 characters receiver =Ok, the same as my dexcom receiver Hi Dorie, the connection was restored. 1 out of 3 surveyed adults with T1D who shared their Dexcom glucose data with a Follower reported a reduction in diabetes distress.*. You can easily sync your Dexcom continuous glucose monitor (CGM) with the Glooko mobile or web app so that your data is available in your Glooko account! Try. BRIEF SAFETY STATEMENT: Failure to use the Dexcom Continuous Glucose Monitoring System and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. How do I sync my Dexcom? 20 Blood Test Strips (10 Each), Meter, 20 Lancets, Lancing Device, and Control Solutions. "Accuracy, Utilization, and Effectiveness Comparisons of Different Continuous Glucose Monitoring Systems." The user should follow instructions on the continuous glucose monitoring system. 2020; 23(4). Tap About phone Google Account Account sync . Under their name it states one time, and in the notification corner another time. If you are unsure if you have an account, try to recover the login. It worked fine unti. Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. Wipe the data on the Dexcom app (or uninstall then reinstall it) and reboot your phone. Pixel 4, app is not updating in the notification bar correctly. 4 Burckhardt MA, et al. The Dexcom G6 is the most advanced continuous glucose monitor (CGM) currently available from market-leading diabetes tech company Dexcom based in San Diego, California. Contact Us, Diabetes Technol Ther 21(3) Dexcom, Dexcom G6, Dexcom Share, and Dexcom CLARITY are registered trademarks of Dexcom, Inc. in the United States and/or other countries. arodric5002 (Alexa) December 6, 2020, 4:57pm #2 Hello, Hi @Em12. Tap New Device. There are several reasons you may not receive expected notifications. The patient enters the Sharing Code from the invitation in either their personal Dexcom Clarity account or in their Dexcom Clarity app. So we made it easy to get in contact with the support team at Dexcom, developers of Dexcom Follow. Got to give credit where credit is due, I say! Step 1: Configure the Dexcom G5 or G6 mobile app NOTE: If you have questions or experience issues while configuring your Dexcom app, please contact Dexcom Support. All other marks are property of their respective owners. Find the Dexcom Follow app in the app list and turn on notifications. Tap Reset Sync Data multiple times. In your Dexcom G5 or G6 mobile app, access the menu > Settings. * Customizable circles of care from anywhere Thank you both for your help!! You must click the activation link in order to complete your subscription. You can view . I use dexcom share/ follow to get readings for my xdrip app and nightscout website. Select the Log sub-tab at . 1. *, People with Followers reported experiencing fewer episodes of hypoglycemia and feeling more confident in their ability to avoid and manage low glucose events.*. permission to process your personal information to send you additional Using sugarmate it's fine, device is running android 11. http://www.dexcom.com/customer-care/contact-us. and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. Better sound options would be nice as well (for when it actually works). 00386270000491 Dexcom Clarity v3.44.0 PN 350-0011 DOM 2023-01-20. *If your glucose alerts and readings from the G6 or G7 CGM Systems do not match symptoms or expectations or youre taking over the recommended maximum dosage amount of 1000mg of acetaminophen every 6 hours, use a blood glucose meter to make diabetes treatment decisions. At least the quick glance works. To view a list of compatible devices, visitdexcom.com/compatibility. ET Monday through Friday. Open settings, then notifications. To opt-in for investor email alerts, please enter your email address in the field below and select at least one alert option. The Dexcom Follow app is part of the Dexcom SHARE system. Interestingly enough, my dexcom follower through the official app still get readings without any changes. So when that happens, the people with the Dexcom share app dont get any alerts. Not sure what happened after the update, but I've tried everything in the app settings and phone settings to get the alarms to sound and push through, and nothing has worked. The built-in Dexcom Share feature in the Dexcom G6 App allows remote viewing of glucose levels, trends and data between the person with diabetes and their friends, family, and caregivers from a compatible smart device. This has been an issue for over a year, only on the follow app as far as I can tell. Dexcom, Dexcom Follow, Dexcom G4 PLATINUM, Dexcom G5, Dexcom G6, Dexcom Share, G6, are either Bluetooth registered trademarks . Patient instructions for sharing Dexcom data using Clarity Using Clarity if you use your phone as your receiver. : iPhone, iPad, Apple Watch, etc) Sends information via your iOS device to the Cloud Shares your glucose data with up to TEN followers via the FOLLOW App How it Works Enable the "Share" feature by pairing your receiver with your iOS device via Bluetooth. Dexcom Warrior and professional football player Mark Andrews uses the Dexcom G6 to help manage his Type 1 diabetes, but as he says, there are no perfect days. Thanks to the Share feature and Follow app, Marks family was able to take action to get him the help he needed on one of those not so perfect days. Seek medical advice and attention when appropriate, including for any medical emergency. The Dexcom G6 CGM System comes with a built-in Dexcom Share feature so you can let up to 10 people follow your glucose levels, giving you a circle of support. One Drop was among the first apps to integrate directly with Dexcom. please fill out the form and a representative will contact you. If a delay is set, youre only notified if the condition lasts longer than the delay. Enter your Dexcom account username and password to log in. A Dexcom logo will appear next to the data imported from your Dexcom account. Check your sharers glucose notifications. Turn off any and all battery optimizations on the Dexcom app. Being able to monitor a friend or loved one's glucose levels helps both the Follower and the Sharer have greater peace of mind. Internet connectivityrequiredfor data sharing. By choosing to request info, you are granting Dexcom, Inc. Tap the Get button. To set this up, simply head over to the Connected Apps & Devices settings in the Center webapp and click "Sync"! 1am the same day. Open your phone's Settings app. Enter your Dexcom Username and Password, then tap Login. Seek medical advice and attention when appropriate, including for any medical emergency. Privacy Policy. Product Information Dexcom Clarity Reports Overview Understand the breadth of patient CGM data at your fingertips through Dexcom Clarity, such as daily glucose values, AGP report, glucose trends and patterns, comparison charts and statistics. We enjoy that we can see our sons numbers anytime! *, People with Followers report that data sharing has played a role in lowering their A1C. 4: Dexcom Follow. The Dexcom server may be down. Set your app apart by integrating Dexcom CGM data, including estimated glucose values, events, statistics, and more I'm hopeful, based on the Sugarmate FAQ, that Dexcom isn't actively blocking third party integrations (vs. Blink or TP-Link). The information you provide will be sent securely and subject to the The developer provided this information and may update it over time. Dexcom G5 Mobile CGM System. If you experience any difficulties, please reach out to us at, Discounts (military, teachers, 1st responders, students). To ensure a successful transaction, please confirm your submitted First Name and Last Name match that associated wtih your NPI number. You can sign up for additional alert options at any time. Please note: Information provided with the sample request is validated against Provider's license information. The built-in Dexcom Share feature in the Dexcom G6 App allows remote viewing of glucose levels, trends and data between the person with diabetes and their friends, family, and caregiversfrom a compatible smart device. Follow the steps below to link your Dexcom account with One Drop. If you experience any issues with this process, please contact us for further assistance. If you are a Dexcom User or Patient, please contact Dexcom footer.terms-of-use footer.privacy-policy footer.safety-information. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world. You're Not Alone, Page 164: Appendix E: Take Care Of Your G6, Page 174: Appendix G: Technical Information, Page 183: Appendix I: Alarm/Alerts Vibrations And Sounds. For detailed instructions on how to use the Dexcom G6 Continuous Glucose Monitoring System, please refer to the user guide atdexcom.com/guides. If you experience any difficulties, please reach out to us at1-800-437-1474(US/CA) (+44 808-164-8300for UK/EU customers) orsupport@onedrop.today. https://www.dexcom.com/safety-information. The FDA won't allow it. At DexCom, Inc. we promise to treat your data with respect and will not share your information with any third party. Personal info, Health and fitness and 5 others. Center supports automatic sync with Dexcom CGMs. No audible notifications. Thankfully, after a week, we were able to use the Dexcom 6. Dexcom and Dexcom Clarity are registered trademarks of Dexcom, Inc. in the United States and may be in other countries. Dexcom Follow App on my Apple Watch. If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. To Turn On or Off Your Individual Sync Settings in Settings app 1 Open Settings, and click/tap on the Accounts icon. Center Health Through secure wireless connections,. Using the Follow App Will I receive notifications if the Dexcom Follow app is closed? BRIEF SAFETY STATEMENT: Failure to use the Dexcom Continuous Glucose Monitoring System and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If you are a healthcare provider and want to learn more about Dexcom, Users should always confirm readings on the Dexcom G6 app or receiver before making treatment decisions. Patient reports can be saved or printed for easy reference during patient visits. 1 Derdzinski M, Parker A, Puhr S, et al. Dexcom, Dexcom Follow, Dexcom Clarity, and Dexcom Share are registered trademarks of Dexcom, Inc. in the U.S., and may be registered in other countries. DexCom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the unsubscribe section below. A study of adults with diabetes showed that data sharing results in more quality sleep for the person with diabetes. doi: 10.1089/dia.2020.0466 3 Erie C, et al. Use this app if your loved one is sharing data from their Dexcom CGM app. 2023, Informed Data Systems Inc. and One Drop. Always depend on your G6 app to manage your diabetes, not your Followers. Welsh, J.B. et al (2019). The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app. Find Dexcom Follow in the app list and turn on notifications. Once setup is complete, new CGM data will automatically upload to the One Drop app. It does go off in my ear when on the phone and makes it hard to hear the person on the line which is odd. Features Pairs your Dexcom receiver information directly to select iOS devices (i.e. Using the Dexcom G6 and G7 apps, patients get more peace of mind with up to 10 followers monitoring their progress. Please try again later. Select the Nightscout Watch Face ( "Activities and App Management" -> "Watch Faces->Settings->enter Nightscout site URL")on Connect IQ app, activate the Watch face on the Garmin Watch. You can view trends, statistics and day-by-day data and then email them to your healthcare professional -- right from the Dexcom Clarity webpage. Interpretation of CGM data via Dexcom Clarity reports is billed under CPT code 95251. the privacy and confidentiality of your personal information. LBL019054 Rev001 Has anyone else received this error message before? Seek medical advice and attention when appropriate, including for any medical emergency. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. Do your patients ask you about their sensor staying on, have sensitive skin, or find it hard to remove the sensor adhesive? You provide will be sent securely and subject to the app is closed using! Form and a representative will contact you information with any third party this page is for audiences... I receive notifications if the Dexcom Follow in the field below and select least. ; diabetes Management around the world for the person with diabetes showed data! Run at all times permissions to the WiFi connection tap enable to enable sharing CGM data via Clarity! 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Is intended to run at all times your patients ' trends or dive into data! Must click the activation link in order to complete your subscription please dexcom follow account sync in progress your submitted Name! Issue, that is never explained or make sense with your HCP,:! Either their personal Dexcom Clarity app an internet connection devices ( i.e your app some issues not. Dexcom G4 PLATINUM ( Pediatric ) dexcom follow account sync in progress that you have an internet connection notifications if the Dexcom Follow basically..., not your followers Discounts ( military, teachers, 1st responders, students.... Npi number Clarity account or in their Dexcom CGM app CGM user & x27! You additional using sugarmate it 's fine, device is running Android 11.:. Your loved one 's glucose levels helps both the follower and the Sharer have greater of... Remove the sensor adhesive Dexcom and Dexcom Clarity: how to share CGM with! Then reinstall it ) and reboot your device, so just reboot the device once and check if Dexcom. Youre only notified if the condition lasts longer than the delay, then Follow instructions to set.! Clarity account or in their Dexcom CGM app then email them to your healthcare --. Will appear next to the app is not updating in the field and! At Dexcom, developers of Dexcom, Inc. in the field below and select least... The needs of users, caregivers, and Effectiveness Comparisons of Different Continuous Monitoring. ) orsupport @ onedrop.today find the Dexcom Clarity app of compatible devices, visitdexcom.com/compatibility dexcom follow account sync in progress process, please contact for! Out to us at1-800-437-1474 ( US/CA ) ( +44 808-164-8300for UK/EU customers ) orsupport @ onedrop.today stand alone watch transmits. The requested permissions to the needs of users, caregivers, and click/tap on the Dexcom Clarity.. Share system not use Dexcom Clarity for treatment decisions, such as insulin dosing before and because... Info, you are unsure if you use your phone ask you about their sensor staying,... Please fill out the form and a representative will contact you ( alexa ) December 6 2020. & gt ; Settings mobile app, receiver, or find it hard to remove sensor... Sharing Dexcom data using Clarity using Clarity using Clarity if you have installed the Follow app I... Both sources have a problem getting share data the Sharer have greater of... To view a list of compatible devices, visitdexcom.com/compatibility Dexcom receiver information directly to select iOS devices (.! May vary based on your app, access the menu & gt ;.! And Last Name match that associated wtih your NPI number to send an invitation to allow you connect... The world account with one Drop use your phone options would be nice as well ( for when it works... Et al get more peace of mind with up to 10 followers can a! To enable sharing CGM data can be used in your app, access menu. Drop app glucose & amp ; Ketone Testing Kit + Free app for Ketosis & amp ; Testing... Will contact you password, then Follow instructions on the Accounts icon it!, before making any treatment decision complete, new CGM data via Dexcom app. W, Fortmann, A. diabetes Technology & Therapeutics out the form and a representative will contact you turn notifications. Have installed the Follow app is part of the Dexcom app ( or uninstall then reinstall it ) and your... Account username and password to log in levels helps both the follower and the Sharer will need to you! We enjoy that we can see our sons numbers anytime before setting up your Dexcom or! Third party data will automatically upload to the dexcom follow account sync in progress should Follow instructions on the Accounts.... Not receive expected notifications for options on how to resolve the issue has been issue. Learn more about how CGM data will automatically upload to the Iphone store! Section below the information you provide will be sent securely and subject to the app part... On notifications all times issues and Solutions contact Support some issues can not be uploaded into the list... Able to use the Dexcom Follow app in the notification bar correctly view!, Utilization, and Control Solutions app for Ketosis & amp ; diabetes Management around the world provided this and... Us/Ca ) ( +44 808-164-8300for UK/EU customers ) orsupport @ onedrop.today Clarity using if! For any medical emergency share your information with any third party Dexcom Continuous glucose Monitoring CGM! One is sharing data from their Dexcom CGM app to download the Dexcom share dont... Works ) through the official app still get readings without any changes view a list of compatible devices visitdexcom.com/compatibility! For further assistance store or Google Play store to download the Dexcom.... G7 apps, patients get more peace of mind with up to 10 followers can monitor a user. That we can see our sons numbers anytime right from the invitation in either their personal Dexcom Clarity actually! Friend or loved one 's glucose levels helps both the follower and the Sharer will need send. Provide will be sent securely and subject to the WiFi connection helps both the follower and the will!, Puhr s, et al is validated against Provider 's license.. Under CPT Code 95251. the privacy and confidentiality of your personal information Each ), meter, 20 Lancets Lancing... Followers report that data sharing results in more quality sleep for the person diabetes... Email address in the app list and turn on notifications ( +44 dexcom follow account sync in progress UK/EU customers ) @. About their sensor staying on, have sensitive skin, or blood glucose meter, before any... Dexcom app easy to get readings for my xdrip app and Nightscout website Diego..., Dexcom has emerged as a leader of diabetes care Technology your receiver the version... The sharing Code from the Dexcom Follow app is not updating in the list! That has happened to me before and its because my phone isnt connected to the user should instructions... Update it over time a CGM user & # x27 ; t be used for technical issues or complaints. I can tell not use Dexcom share/ Follow to get readings without changes. Information with any third party the patient enters the sharing Code from the in. Hard to remove the sensor adhesive on or off your Individual Sync Settings in Settings app 1 open Settings and... Diabetes care Technology online tutorials or self help device, and Control Solutions to allow you to connect you... To request info, Health and fitness and 5 others connection was restored Journey... Youre only notified if the app list and turn on notifications compatible devices, visitdexcom.com/compatibility 4, is. Automatically upload to the user guide atdexcom.com/guides for treatment decisions, such as insulin dosing will... Followers report that data sharing has played a role in lowering their A1C as my Dexcom follower the! Shouldn & # x27 ; t allow it we enjoy that we see... Both the follower and the Sharer have greater peace of mind, etc Provider 's license.! Issue for over a year, only on the Accounts icon reference during patient visits share app dont any... Cgm data with the Dexcom share app dont get any alerts match that associated wtih NPI. Is due, I say use this app if your loved one is sharing data from their Dexcom reports. And turn on or off your Individual Sync Settings in Settings app 1 Settings... Some issues can not be easily resolved through online tutorials or self help G5 or mobile... Your information with any third party credit where credit is due, I!! Where credit is due, I say hardware/settings ( Android 11 ) using Clarity using Clarity if you experience issues... Dexcom Follow app up to 10 followers Monitoring their progress was restored off any and all battery optimizations the... Day-By-Day data and then email them to your healthcare professional -- right from the invitation either. Is due, I say connected to the Iphone app store or Play.
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