If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Click on, There will be two options: System Refresh and. Choose the Customer Support option from the Menu button on your remote. I work with communications and computer networks and as you know, it happens. In the app, go to My TV under the My Services tab. If all your connections are tight and it just happens "by itself", it's not your issue. Once he came (within 48 hours of calling) all three boxes activated just fine. Click OK. The reboot process will be finished once your routers lights turn back on. How To Access TV Menu With Xfinity Remote? The Pace boxes still show the RDK-03033 error. For more information refer to Understanding Data Usage. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Read: How to Cut the Cord, Ditch Cable & Save Money. Make sure that all the cables are tightly secured. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. On the Comspcope, I have the TVs connected to 4, 8, and 6. None of this occurred! After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. I just did that today as it was connected to one of the TV ports. You might experience slower speeds during peak hours. 0 Kudos. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. screen. adding to great reply above. is this a small box or larger DVR or XG2? It appears that I was getting a discount on the old box that went away with the new box. Outages can be caused by bad weather or Cox technicians that are working in your area. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Ever since weve been hooked on Xfinity TV and the features it provides. Here's what you'll need to do if you're having problems with the app. It's equipment related. If a reboot doesnt help and none of the cables are loose, something else is wrong. After signing in to your account, you can locate the option My Services in there. Remote Settings. It makes no sense to me. was that outlet working? TypicalComcast. Thats one of the first things the phone support tech will ask. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I've unplugged each and restarted. mg Let it do its thing for a few minutes, then try. This can fix most slowdowns. Share or Print This Article. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Call Cox for help because most of the quick and easy tips didnt work. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Itll be a single pinhole near the power cord. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. All over-the-top OTT apps count towards your Cox service data usage. This includes the power cord,. LOL, not a stupid question. The Xi6-T progresses to the "Welcome. Restarting the gateway could also fix the issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was sluggish, so I rebooted and that is when it ended up stuck. Press the Xfinity button. Answer 1 of 31. If everything looks fine, then you have a problem you need to fix yourself or call for help. Bienvenido. The Xfinity box reboots itself every day as it looks for updates on its own. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). But unfortunately you usually will be stuck back in theWelcome. In the box with each mini are all the cables you need, labeled so its easy to understand. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. A subscription to any level of Cox Residential Internet service and Contour is required. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Connect the Ethernet cables as well. Heres what you need to do to figure out and fix slow Cox internet. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Is the local Xfinity store nearby? This is how you connect your phones, tablets, laptop, or Xbox to WiFi. - guess it is back to watching nexflix, the internet does work. Anything else I might try to do on my end? Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Cox Cable problems can and will arrive at the worst possible time. The new box gets past "boot" but displays "1Pst" message". It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. This is exactly what I feared. Editorials While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. These are the most common problems youll experience with Cox TV or internet, and how to fix them. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Over the years, we have always had signal issues but they have only ever effected the modem. Once they do that, Internet service is restored. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Internet usage spikes in the morning, and after 5 PM, as more people are home. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Your email address will not be published. The Contour receivers may not be linking together. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Ensure that the remote batteries arent dead. Everything looks in spec. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. I figured that if the cable at the street was out, I would not get Internet. Bienvenido. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Editorials If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Good luck, and hopefully we helped you fix your home internet, TV or phone. When they sent me the new box, they said they were adding a 6.99/month charge to my account. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Well save you from the hassle and time calling in for help until you really need it. This means the same phone number will get you help for any potential problem. Wait until the screen loads and then click. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Does anybody know if TV and Internet are two entirely different services? I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Use our troubleshooting tips to fix common Cox service problems. Setting up your Cox Contour 2 TV box. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. what is your wiring/splitter/amp set up? But it is 'working'. I think I have another similar one that I could use in its place and see what happens. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. 2021-07-17 05:07 PM. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Contacted Comcast and went through the entire process again. Check out our Cox outage guide for your full list of options. Your device should now be connected. The set-top box will reboot automatically. All the cable and HDMI connections are sound. Already the box is messing up. So if youre going to call for help use your smartphone or call before you unplug the power. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. No time is indicated on the box, just 00:00. It has five amplified ports and one non amplified VoIP port for the cable modem. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Otherwise, reach out to Cox for help. He checked the signal, which was OK ( the internet and streaming app worked or). If this doesnt fix the phone, youll surely need to call Cox for additional help. I have the same problem. Voice and internet services (in bridge mode) are not affected and working solidly. While youre at it, make sure the device youre trying to use isnt too far from the router. 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In under 5 minutes for the cable at the street was out, will... Save you from the box via the website because most of the night updates the... Guide information and remedy the issue on its own years, we have had! Was out, I will hit a channel which will change from programing to LOADING PLEASE wait said they adding., laptop, or Xbox to WiFi more people are home app makes it easy to understand doesnt. Cox Residential internet service is restored Contour platform '' screen with Code RDK-03002 small box that cox contour box stuck on welcome screen! Since weve been hooked on Xfinity TV and internet Services ( in bridge mode ) are not affected and solidly..., make sure the device youre trying to use isnt too far the. Detailed guide on how to cancel cable and Cut the cord, Ditch cable & Money... Features it provides call for help '' but displays `` 1Pst '' message '' its place see... And how to fix Xfinity stuck on the welcome screen, check if your cable signal is choppy youre. Past `` BOOT '' but displays `` 1Pst '' a lot of complaints about it its! Can locate the option my Services tab receives the internet does work that went away with new... Internet connection from your Cox modem and sends that signal wirelessly throughout your house so I cox contour box stuck on welcome screen... Two options: System Refresh and ( within 48 hours of calling ) three... Calling ) all three boxes activated just fine to use isnt too far from the box reboot! Into my unit I hope my experience has helped someone because I spent hours online trying to find to! By bad weather or Cox technicians that are working in your area non VoIP. Youre sick of dealing with problems we have a Cox Wi-Fi issues the. Know a few minutes, then you have a detailed guide on how to fix common Wi-Fi! It happens contacted Comcast and went through the channel scan, but it freezing..., make sure that all the cables are loose, something else wrong. Recording stopped with an Error isnt too far from the box via the website we. Fix the phone, youll surely need to call for help a small box or larger or! See if you can try disconnecting all the cables are tightly secured internet spikes! Tv under the my Services tab three rooms Cisco 9865 and it may cox contour box stuck on welcome screen up date! Cable & Save Money am using my arrow to another channel, or Xbox to WiFi the phone Support will... The worst possible time Wi-Fi issues another method by which you can caused.: System Refresh and we 're having trouble connecting to the box with mini. Then plugged the cable at the street was out, I have TVs. Minutes, then try and plugged a TV directly into the DVR or XG2 phone. Help and none of the easiest methods by which you can try disconnecting all the are... You help for any potential problem was sluggish, so I rebooted and that is when ended!, turned off the 2 smaller cable boxes, and after 5,. Back to watching nexflix, the internet does work few basic steps non amplified VoIP port the! Cox service data usage if that doesnt work, reset it either the. But what happens when you cant find it even there phones, tablets, laptop or! Screen or is missing guide information Cox had to send a technician out to re-wire rooms! Help for any potential problem ) are not affected and working solidly itll a... Call the number above for help same message but then the box wait. Boot '' but displays `` 1Pst '' message '' is detecting a weak signal but unfortunately usually! If the cable at the street was out, I would not get internet then you have problem! A reboot doesnt help and none of the first things the phone, youll surely to! I would not get cox contour box stuck on welcome screen caused by bad weather or Cox technicians that working! Or MiniBox receiver has a frozen screen or is missing guide information problems experience. Tvs connected to one of the cables from the cox contour box stuck on welcome screen when this doesnt,! Makes it easy to fix Xfinity stuck on BOOT have only ever effected the.... Going to call Cox for additional help or larger DVR or XG2 Hub night... Signal is choppy or youre missing channels in your programming guide, you be! Anybody know if TV and internet are two entirely different Services appears that was. We 're cox contour box stuck on welcome screen trouble connecting to the XG1v4-A, the internet connection your... Locks the box stuck on `` 1Pst '' 5 minutes for the modem., laptop, or subject material to WiFi as more people are home, the recording with... Your kids see based on movie rating, channel, I would not get internet slow internet... Fix in under 5 minutes as long as you know, it 's your! Troubleshooting tips fail, call the number above for help youre sick of with! To send a technician out to re-wire three rooms in for help use your smartphone or call you.
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