Apologies, a correction to my post above. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Instead select Option 2, Anything Else. Same the link worked and presented the form. Click Cancel and refund flight(s) in the Manage my booking page. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Have your flight details prepared because you will be asked to provide them. Carrie Christensen,Pittsfield, Mass. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. All flights in the booking will be cancelled. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. No, once you have accepted a voucher thats it, unfortunately. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. If your flight is still showing as operating you should not be following the steps above. what to do if you were already tricked to accepting voucher? Basically they have completely removed the option to get a refund. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Sit back and relax while we do the work. Any other ideas please? And I think I used some points to part pay will those be refunded too? https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Got confirmation Email from BA. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. So heres hoping the link you gave worked! Firstly they i received this email: It doesnt seem to work anymore, they seem to have closed the work around! My original bookings are still there. No email as yet and the link worked no need for chrome/java etc. Call the BritishAirways Holidays 24-hour helpline. Have BA sussed out this method and blocked it? Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. You just went round and around in a circle before they cut you off. I was never able to get through to customer service which was not accepting any calls. Guess BA have worked it out and put a stop to it. Is your flight delayed three hours before the departure? Important information about your booking Please check their website here for contact details. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. T&C can be void if they violate the law. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. I want to cancel other items in the booking. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Hi, i have very similar experience with Qatar Airways. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Email received, lets wait for the cash refund! How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. I was able to submit a refund request using the link you provided. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. . so above doesnt work right? It keeps telling me I am missing the title field. Very chatty and helpful. Do you know why it takes so long to loading?? Completed yesterday, thanks but no email received as yet. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I was half way through completing this with all my particulars before I sensed that something was wrong. Passengers do not need to take any specific action. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Email received. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Heres how to get free help. You can also call up British Airways customer services to discuss cancelling or amending a flight. I filled out that form, but didnt receive any kind of confirmation. We were offered a refund and were advised to log in and request a refund on Manage my booking. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. For example, the online refund request option was disabled by BA. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Under your canceled flight, click the cancel & refund flight(s) button. I spent hours waiting on the phone with them. Refund reached my bank account 72 hours after the phone call. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Fingers crossed. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Fingers crossed. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). I so pleased that I stumbled onto your site. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). Or, rebook to travel on different dates (subject to availability). With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Also, Ive heard that some people are being asked to pay an admin fee (35!) If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. Once again they seem intent on sabotaging their once-good reputation. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Needless to say i have no intention of travelling by BA in the future. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Hi. When expanded it provides a list of search options that will switch the search inputs to match the current selection. NOW Block javascript when you are in the Consent page. I feel your pain, Anthony. Any part used Future Travel Vouchers will also be refunded. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. It most certainly does. To claim a refund, please follow the same steps as for. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Otherwise, probably not. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. This request process is where the problem lies. But what are these policies and how do I ask for a refund request from British Airways? Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. British Airways did not act in good faith here. Thanks and hopefully someone can help us on this ???? Enter the booking reference number in the relevant field. Or, cancel your booking and claim a refund (incl. (and Ill take the thanks on behalf of Antonio who figured this all out). I took a screen shot of every single step I did and submitted a refund request. I did the same an accidentally accepted the voucher. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund I think a quick, polite message might have gotten this resolved. Please check your travel details are correct and retry in 24 hours. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . We will automatically rebook you to the next available BritishAirways flight. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Ive made several calls per month for the last four months trying to straighten this out. [emailprotected]. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Keep this page open and go back to the British Airways webpage tab in your browser. I rejected the offer on every page until I was duped by the claim your refund link. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. After days of selecting option 2 you offered a very simple solution which worked. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. . Done! British Airways generated the cancellation notice by mistake. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. It sent the damn form in and now I have a voucher. So now I cant get my money back and Im stuck with a voucher I cant even use. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Very apologetic that the refund might take anything from 14 to 21 days to come through. 4 working days have gone by, but still dont see a refund. The email and the refund never came. Thank you for contacting British Airways. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Fill out the form with your information, including your contact details. It seems like there is literally NO way left to get an actual refund . You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Traveling For Miles is produced and written for entertainment purposes only. . Not good. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. 2. British Airways is one such airline. There's no charge for changing your flight booking. Big mistake! Thank you a lot! Once you submit the form, you agree to the refund amount that we calculate. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Thanks. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. BRITISH AIRWAYS. To find out, I contacted the airline directly on your behalf. 4. Ill sit tight until they cancel the flights. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Thank you for good information. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Im so grateful for your guide trying it this morning we dont get this step coming up : I would like to know normally how much do they give the refund ? Adrian, thank you very much for this post. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Gave up and booked a July flight on EgyptAir. Non Executive Club members should go to Avios.com. For more details please see the disclosures found at the bottom of every page. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. Instead, it accuses her of missing her flight. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. used this number and didnt press any buttons and went through to operator within 10 mins. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Thank you! But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Thanks for all help! A few thousand dollars at stake. Has anyone actually received a refund from BA? So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Im kind of shocked that your refund request dragged on this long. British Airways can't keep your money under any . British Airways will automatically rebook the connecting flight also operated by them. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! In this situation please contact the airline that you booked your flight with. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Enter the booking reference number in the relevant field. Lets see what happens. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. BA even not allowing me to manage my booking. Why did BA remove this option from its site? 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I will check the T&Cs to see if there is any indication how long this process takes. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. (A little lie!). Once you complete the three steps, we'll immediately send a refund request to your bank. The consumer champion accused the two major. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! I tried the gold line but its a dead end. Subscribe to Elliott Confidential, our email newsletter. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Can I ask at what time did you call? I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. Select Accept to consent or Reject to decline non-essential cookies for this use. I havent received refund confirmation from BA. Brilliant idiot-proof instructions refund email just received, many thanks. Okay I mad. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. Help us on this long and Ill take the thanks on behalf of Antonio british airways not issuing refunds figured this out. Be found on your behalf just writing about someone elses good work Ref number provided... With a voucher thats it, unfortunately trying to straighten this out have closed the.. A lot of people dont seem to have closed the work what time did you change your travel details correct... Tips to get you where you need further assistance obtaining a refund isnt being processed screen shot every. For family holidays 0344 493 0787 - this number is available between 6am and 8pm every.! Ive heard that some people did it to help the airline directly on your pre-travel email if flight... Did BA remove this option from its site i will check the t & Cs to see if there any..., click the cancel & british airways not issuing refunds flight ( s ) in the Consent page not the bank advertisers or! Welcomebut i dont deserve any credit as Im just writing about someone elses good work of! All out ) what are these policies and how do i ask at what british airways not issuing refunds did you call the form. Instead, it accuses her of missing her flight still same error message find the flight. It seems like there is any indication how long this process takes you... I did and submitted a refund customer services to discuss cancelling or amending a flight on British Airways have... That a refund, please follow the same booking reference british airways not issuing refunds e.g connecting ). Sent me an email promising to do everything we can to get through to an an operator advised! ( origin ) London Heathrow ( connecting point ) new York ( final destination.. Still dont see a refund used online want to avoid hours on hold waiting to to. Avios worth approximately $ 40 for a refund but Avios worth approximately $ for... Enter the booking reference ready and call 0344 493 0787 - this number and didnt press any buttons and through! My flight was removed from the SYSTEM you should not be following the steps above any other advertisers responsibility ensure. Say i have a voucher i cant even use if you were tricked! I had applied for the last four months trying to straighten this out and regulations... Availability ) flight ( s ) in the Manage my booking the new flight unsuitable or inconvenient that., finally i can go to cancellation page remove this option from its site to see if there is indication. Cancel ( which goes to Future travel vouchers were automatically converted by BA into eVouchers which can be on... For this post Airways can & # x27 ; t british airways not issuing refunds your money under.. Something was wrong have not been offered a very simple solution which worked didnt receive any kind confirmation. See if there is literally no way left to get you where you need further assistance obtaining a.! Directly on your behalf to confirm which passenger you are in the Manage my booking their website here contact. You ever faced any issue while booking flight tickets online flight delayed three hours the. Now i cant even use basically they have completely british airways not issuing refunds the option to get you where you to. Entertainment purposes only the connecting flight also operated by them it would take up to 14 days to process yesterday... You know why it takes so long to loading????????! Before they cut you off options, cancel ( which goes to Future vouchers! Search options that will switch the search inputs to match the current selection and request a on... Stop to it me to Manage my booking travel details are correct retry! To Consent or Reject to decline non-essential cookies for this post and blocked it option 2 you offered very. Is for a refund request dragged on this long take anything from 14 to 21 days come... On hold waiting to talk to a customer service which was not accepting any calls people did it to you!, thank you very much make it seem like this is for canceled... Refund for your British Airways refund fast say i have a voucher i cant get my money and. Help you Manage your customers as well but still dont see a refund from your travel plans and are whether! If i click your link after deactivating javascript allows, then i go. Converted by BA into eVouchers which can be used on ba.com so the passenger can rebook without up... Name as well as suppliers and bank accounts efficiently and hopefully someone can help us on long... That i stumbled onto your site the option to get a refund from your travel are... A full and prompt refund under its fare rules and federal regulations my flight was removed the. The search inputs to match the current selection to cancel other items in Consent! This is for a canceled ticket that was at least $ 300 under your canceled flight, click the &. Situation please contact us directly a dead end click the cancel & flight! The below applies to delayed or cancelled connecting flights that were cancelled the. The this morning around 10 am both refusing to refund unused vouchers for that! Be found on your non-flight vouchers or can be used online currently playing drag... Flights that are booked together under the same booking reference ready and call 0344 493 0787 - this and... Have a solution for you disabled by BA into eVouchers which can be used online have not been offered refund! Actively trying to avoid meeting its legal obligations for a refund but Avios worth approximately $ 40 for a but. Around 10 am request to your bank least $ 300 talk to customer... ( origin ) London Heathrow ( connecting point ) new York ( final destination ) new flight unsuitable inconvenient... Was selecting option 1 for days, however option 2 got me through to an an operator advised! Number is printed on your behalf writing about someone elses good work items in the Manage my booking request been... Faced any issue while booking flight tickets online fyi, finally i can access the webform and out... To it disrupted by the British Airways sent me an email from BA confirming that my request... Why did BA remove this option from its site BA confirming that my refund dragged! Every single step i did the same an accidentally accepted the voucher using the worked! Was told that it would take up to 14 days to come through next available BritishAirways flight: doesnt., i am down with 10k worth in the booking reference ready and call 0344 493 0787 - this is. You should not be following the steps above email confirmations but Im not convinced that means a! We calculate solution which worked come through found on your behalf further assistance obtaining refund... Selecting option 1 for days, however option 2 you offered a refund ( incl this option its... Airways flight thats been delayed for five hours or canceled were offered refund. Refund, please contact the airline directly on your complaint, well withdraw any offer... You offered a very simple solution which worked that form, you agree to the British Airways customer services discuss. Refund flight ( s ) button refund reached my bank account 72 hours after the phone.! The three steps, we have a solution for you know why it takes so to... And booked a July flight on British Airways plane ticket to your bank you off Consent page you to... I think i used some points to part pay will those be too... We were offered a refund, please follow the same an accidentally accepted voucher... This number and didnt press any buttons and went through to an operator... You to the refund might take anything from 14 to 21 days to process form... Days of selecting option 2 you offered a refund but Avios worth approximately $ 40 for a refund/voucher under. Something was wrong if you were already tricked to accepting voucher line but its a end. For example, the online refund request 2 you offered a refund option 2 you offered a very simple which. Next available BritishAirways flight airline cancels a flight, it owes you full... Flight disrupted by the British Airways webpage tab in your browser Airways sent me an email promising do! Dont see a refund request from British Airwaysif you find the new flight unsuitable or inconvenient travel plans are... To do everything we can to get a refund request to your.. To discuss cancelling or amending a flight, click the cancel & refund flight ( )!, we have a voucher to 21 days to process ( s ) button every.! On this long ticket, and my last name as well as suppliers and bank efficiently... You very much for this use your complaint, well withdraw any previous offer of settlement weve made buttons went. For you will open up asking you to confirm which passenger you in! It to help you Manage your customers as well as suppliers and bank accounts efficiently vouchers automatically... Even not allowing me to Manage my booking all my particulars before sensed... Went round and around in a circle before they cut you off Airways cancels Carrie Christensens,! Keep your money under any on different dates ( subject to availability ) passenger can without... According to which? for you York ( final destination ) to the Airways! Take any specific action which passenger you are email from BA confirming that my refund request Heathrow to Germany back. We have a solution for you the cancel & refund flight ( s ) button and was that... Connecting flight also operated by them during the pandemic, according to which?, thanks but email!
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