(b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Adult fares are applicable to all passengers aged 2+. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. Has anyone run into problems with luggage when using NationalExpress? Unaccompanied children will not be carried. dimensions of 75cm x 50cm x 32cm (max. Children under 14 cannot travel alone unless accompanied by an adult (16+). (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. Call or get in touch online One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. - 1. It used to be that no excess luggage was. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. Select a return within 3 months of your outward travel. It's important to make sure that your ticket contains all of the correct information. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Should be booked as Children. To obtain a refund you must comply with Condition 10 below. Medium cases should be no more than 70cm x 45cm x 30cm. must produce it with your Ticket for inspection when asked. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. You may also want to contact Bus Users UK, who can independently review your case. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. I very rarely travel by coach, but my suspicion is that the difference between 75cm and 76cm won't be noticed. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). (c) any other documents required by the law of the countries concerned. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. Please note BOTH items combined should not exceed the dimensions of . We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. For many visitors luggage policy is an issue, both the restrictions and care of bag. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Please note, you may be required to show proof of age at any point during your journey. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Children under 14 cannot travel alone unless accompanied by an adult (16+). The safety harness or pet carrier is something that you, the Customer, will be required to provide. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. 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