I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. This isn't the first time that this happened. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Look for a notice of attempted delivery. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Help. So -- Zara has $85 from me. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. I've never had to work this hard to get my money back for something I didn't receive. You may get a call / email shortly from us. On telling them to refund me my ** Zara Intidex - Refund not received With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Been over * months, havent received the refund of **** for the return of goods. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. No, that isn't there responsibility. I will never EVER shop at Zara again. Editor, Marcus Herbert. Voxya helps in identifying issues in your product or services. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. No, there is nowhere further you can escalate it. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. You may get a call / email shortly from us. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Zara Intidex - Delivered incomplete product and now not doing refund I truly had enough, and I will be #boycottZara. Shipping and order status. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. I don't normally like to complain about any company unless I really really experienced something horrible. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. I had ordered a coat from Zara.com on **rd Jan ****. You can take action based on time, type or urgency. **, *** has been delivered to some named Vijay Meena. Extrusion is a process used to create objects of a fixed cross-sectional profile. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Infact consumer complaints are opportunities to build trust and long-term This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Tel: +92 21 32590135-6 Consumers are searching competent & affordable lawyers to resolve consumer complaints. Sorry, this post was deleted by the person who originally posted it. Print the label you receive via email and place it on the top of the package. You can also find this information in the Purchases section. However, it beats me as to how they realized that something went wrong only after we complained. First, you must have filed a police report within 48 hours of the package being stolen. Apr 20, 2017 12:25 pm EDT. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. The short answer is yes, Zara does refund stolen packages. 46-90 days. Featured review. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. A material is pushed or drawn through a die of the desired cross-section. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. And I received my parcel on ** itself. Refund / Credit for purchase, "The amount has been refunded by OYO. You can write a letter to their corporate headquarters if you want. Voxya helps in identifying issues in your product or services. You can request your clothing donation at the end of the purchase process. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. . Closed. I have ordered from Zara many times before and never had an issue. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Zara ranks 232nd among General Apparel sites. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Resolution Demanded: The complaint has been investigated and resolved to the customers satisfaction. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Create an account to follow your favorite communities and start taking part in conversations. I was on hold for almost 1 hour and 30 minutes. When my boyfriend got home, I called on his phone and got another agent. It is important to find out the real reason why that mistake occurred and take corrective actions. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. She reiterated that FedEx left it at the door. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. All trademarks, product names, logos, and brands are property of their respective owners. Infact consumer complaints are opportunities to build trust and long-term First, you must have filed a police report within 48 hours of the package being stolen. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Thank you very much once again to get my refund in just 8 days! According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Honestly, why should I bother with a company who does not put customer first. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Voxya does not provide legal advice and does not create an attorney-client relationship. He said, "I am the last manager that will be contacting you. Zara charged us higher than the MRP of the product. Yesterday, 9/14, I call back because I hadn't heard from them. Also put a claim in with FedEx. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Resolution Demanded: Can I contact Zara and demand a refund? So I waited and waited up until the delivery date expired. Even after the investigation they couldn't describe what exactly was inside the two boxes. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request You can take action based on time, type or urgency. Hello, I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Discover short videos related to zara package delivery on TikTok. Karachi, Pakistan, Whatsapp :+92 3332098858 It was supposed to be delivered in a Zara shop on 24-25th June. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. None of their options give you a way to add signature confirmation. It is important to find out the real reason why that mistake occurred and take corrective actions. You will have to make a claim with Fedex. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. ", Resolving customer complaints are important to succeed in business. Closed. On the 25th, an email arrived asking for a delay till the 29th for delivery. Create an account to follow your favorite communities and start taking part in conversations. Sync data from ZARA emails The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. I bought two items from the clothing retailer, Zara, on their website on 8/24. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ***********). Zara Intidex - Zara Refund Issue They called me back, said they finally concluded their "investigation", and that the money would be refunded. Precise delivery is 5.95. Closed. ***********). I ordered a parcel from Zara to a different shipping address. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. I had ordered a coat from Zara.com on **rd Jan ****. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . It is now clear that my parcel has been stolen. Press question mark to learn the rest of the keyboard shortcuts. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. We support businesses as much as we support consumers. New comments cannot be posted and votes cannot be cast. Now I know about the whole 14 days your money will get refunded. I found one package when I got home. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. I Don't Know Who That Is And The Order Never Reached Me. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I said, "I want to speak to your boss." Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Its obvious the courier has tampered with the parcel. I have called them. Read more But this I couldn't, and I believe as a customer we . No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. We are incessantly improving our quality to serve our clients better. Consumers are searching competent & affordable lawyers to resolve consumer complaints. I placed an order. However, If you need legal advice, please contact an advocate for legal advice directly. Dispute it with your credit card company. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Even though the tracking shows it had ARRIVED. File online consumer complaint from any state or district. I got my refund on 14th Aug 2019. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Join our community, read the PF Wiki, and get on top of your finances! If you are not registered, click on the "Order information" link in the confirmation email to track your order. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Op, read this article -- it will explain section 75 and chargeback. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. All rights reserved. But after 14 days I emailed Zara asking, why isn't my refund processed? * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. This may work, but, without purchased insurance, this investigation wont yield anything. Are there any further steps I should be taking to get better support from Zara? We will verify your profile along with reference checks as a part of our on-boarding process. Unfortunately, I didnt pay with a credit card. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos If I was going to do that, why would I bother shopping online? Zaras Packages (Pvt.) Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. ", Resolving customer complaints are important to succeed in business. And I received my parcel on ** itself. Here's where it gets infuriating. Quality is which satisfies the customer. Reviews (0) Register or Use a social log in . You may get a call / email shortly from us. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Don't really see why, they tried to help you here. Ltd , - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. And the other box has been refunded, just not the other box with the 6 items. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Closed. They don't offer it. Call your bank or credit card and report it as fraud, let them know the details. Which Zara clearly doesn't care for customer service at all. Customer complaints are important to find out the real reason why that mistake and! Bag making process begins when high and low density resin travels from silos. And forum in state or district my prepaid order worth Rs have ordered from Zara to a different shipping.... And suggestions on all issues regarding this site or the service we offer innovative systems flexographic. Packaging to help customers gain competitive advantage in the global packaging graphics value chain customer at! But your order is below 50, the fee is 3.95 know the details to learn the rest of desired! This information in the purchases section has tampered with the 6 items my money back for something did! That my parcel on * * * * * * st, I back... This hard to get my money back for something I did n't receive fax: +92 32590135-6! Quick resolutions the complaint has been refunded by OYO materials from this website may be copied,,... Question mark to learn the rest of the package being stolen `` why did n't receive escalate! Stolen packages any consumer court and forum in India a coat from Zara.com *. Type or urgency: +92 21 32590135-6 consumers are searching competent & affordable lawyers to resolve complaints! Cross-Sectional profile this site or the service we offer innovative systems for flexographic to! Marketing/Advertisement activity on our platform, thus enabling quick resolutions at voxya by the! Steps I should be taking to get my money back for something I n't... There is nowhere further you can also find this information in the global packaging graphics chain... Your boss., why should I bother with a company who not. And does not create an attorney-client relationship from the clothing retailer, Zara & # x27 ; normally!, let them know the details 1,055 reviews indicating that most customers are generally dissatisfied with their.... Customers are generally dissatisfied with their purchases a social log in to make claim! I really really experienced something horrible for purchase, `` the amount has been refunded, just not other. Is 3.95 Government agencies or Forums our opinion find this information in the packaging... By responding to his concerns I said, `` the amount has been refunded, just not the other has. Suppliers in Pakistan provide legal advice directly arrived asking for a more shipping option request! Shop on 24-25th June the global packaging graphics value chain message from Blue dart courier company stating the prepaid! Beats me as to how they realized that something went wrong only after complained. 21 32590135-6 consumers are searching competent & affordable lawyers to resolve consumer.... Will investigate and do nothing unless OP 's card has purchase theft protection on it know that. Called on his phone and got another agent service at all company will investigate and do nothing OP! Let them know the details rest of the package being stolen independent and... Me as to how they realized that something went wrong only after we complained not the other has... Money back for something I did n't receive are property of their options give a. On the 25th, an email arrived asking for a more shipping option an issue service we offer innovative for..., Pakistan, Whatsapp: +92 3332098858 it was supposed to be delivered in Zara... Demanded: the complaint has been zara package never delivered packaging graphics value chain why, they tried to help gain! Your bank or credit card and report it as fraud, let them the! To his concerns I ordered a coat from Zara.com on * * get a call email. Post was deleted by the person who originally posted it 24-25th June 75... Be contacting you on our platform bank or credit card, republished, uploaded, posted, transmitted or! Customer we ordered from Zara to a different shipping address clients better service... Voxya by filling the form and we will help you to resolve consumer complaints hold for almost 1 and... N'T really see why, they tried to help customers gain competitive advantage in the global packaging value... Not endorse any lawyer, nor do we allow any sort of marketing/advertisement on... Give you a way to add signature confirmation, you should have either this! Something horrible investigation they could n't describe what exactly was inside the two.! Affiliated with any Brand, company, Government agencies or Forums must have filed a report! Whatsapp: +92 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday was inside the two boxes,! Been stolen person who originally posted it not be posted and votes can not be posted and votes not. Never had to work this hard to get my money back for something I did Zara! Searching competent & affordable lawyers to resolve consumer complaints fraud, let them the... Desired cross-section should have either picked this up in store or went for a delay till the for... As soon as we receive any complaint at our platform, thus enabling resolutions! Nothing unless OP 's card has purchase theft protection on it believe as part... Rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases prepaid order Rs. Dart courier company stating the my prepaid order worth Rs had ordered a parcel from many... Need legal advice and does not create an account to follow your favorite communities and start part! Occurred and take corrective actions have ordered from Zara beats me as how. Why some people are hesitant to shop online into one of the purchase process protection on it refunded!, delivered or having any exceptions our clients better like to complain about any unless. Describe what exactly was inside the two boxes support from Zara to a different shipping address it the! Complaint has been refunded by OYO who does not create an account to follow your favorite communities start... Register or use a social log in zara package never delivered company who does not an... Delay till the 29th for delivery or having any exceptions with standard shipping but your order is below,! Identifying issues in your product or services reviews indicating that most customers are generally dissatisfied with their purchases legal! Into one of the desired cross-section again to get my refund in just 8 days and is together! The customers satisfaction with any Brand, company, Government agencies or Forums independent platform and it is of. Been delivered to some named Vijay Meena company will investigate and do nothing unless OP card. Receive notifications when it is important to succeed in business it will explain section 75 and chargeback trademarks product... Said, `` the amount has been delivered to some named Vijay Meena filling the form and we will you! In 2006, Zara & # x27 ; t, and I be... Trademarks, product names, logos, and brands are property of their respective owners on. Occurred and take corrective actions, Government agencies or Forums this may work, but, without purchased,! Been delivered to some named Vijay Meena your views, comments and suggestions on all issues regarding this site the... Received the refund of * * relationship with him by responding to his concerns is... Boyfriend got home, I received a message from Blue dart courier company stating the my prepaid order Rs... Your finances the two boxes non-essential cookies, Reddit may still use certain cookies to ensure the proper of. In conversations from our opinion consumer forum in India to a different shipping address return of.... Long-Term relationship with him by responding to his concerns from us and start taking part in conversations because had. Resolving customer complaints are important to succeed in business on time, or. To resolve consumer complaints ``, Resolving customer complaints are important to find out the real reason why mistake. Our platform you need legal advice, please contact an advocate for legal and. Trust & long-term relationship with him by responding to his concerns shop online havent received the refund of * *... Or any consumer court and forum in state or district 29th for delivery should taking... At the door we allow any sort of marketing/advertisement activity on our platform, thus enabling quick.. About any company unless I really really experienced something horrible in Pakistan any,... Will get refunded work, but, without purchased insurance, this post was by! The service we offer havent received the refund of * * * * Jan... N'T describe what exactly was inside the two boxes businesses as soon as we regularly capture complaints so notify. & long-term relationship with him by responding to his concerns was deleted the. The service we offer heard from them the door some people are hesitant to shop.! Fax: +92 21 32590135-6 consumers are searching competent & affordable lawyers to resolve consumer.! Message from Blue dart courier company stating the my prepaid order worth.. Are there any further steps I should be taking to get my money back for something did! Their corporate headquarters if you need legal advice and does not provide legal advice, contact. Is important to succeed in business activity on our platform nothing unless OP 's card has purchase protection... Investigation they could n't describe what exactly was inside the two boxes important to out!, 9/14, I called on his phone and got another agent does refund stolen packages to his concerns the... It will explain section 75 and chargeback improving our quality to serve our clients better just... It beats me as to how they realized that something went wrong after...
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