The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. By the way, I thought the menu looked really, really good. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. Definitely shows that some care was put into this product. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). Sounds like the only thing that fixes that concept is a third FA. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. A full 2hr40min after takeoff my table was set. WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Most helpful comments ( as chosen by the OMAAT community ). I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. Most important was the hard product was insanely wonderful. The crew on this flight was fabulously friendly. What makes you think you are in the majority in thinking they matter? On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. WestJets 787 business class has so much potential. Find the right card for you. Canada, Flights, UK January 2, 2020. It's very inconsiderate to generalize others thinking with yours. WS was the refresher I needed. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. Available on: Boeing 787-9 Dreamliner WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. That should help speed up the initial part of the service. WestJet business class signature cocktail & popcorn. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. Photos of the plane also show that Premium Economy . Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. I took this opportunity to play around with the entertainment system. Westjet Business. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. My appetizer was served 3hr after takeoff This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. I had a truly memorable flight with WestJet. The lounge itself was quite small, but I enjoyed it for the most part. Second bag: $50.00 CAD / $59.00 USD. Please view our advertising policy page for more information. Lucky generally seems to find those airlines stand-off-ish, and instead likes airlines where young women kneel by his seat and put slippers on his feet. Well, thats to Heathrow, I prefer Gatwick.. it's been nearly 2 months since the last update!! . The time to book your getaway is now with our new travel ready tips. I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. Lots of service and no real opportunity to use the seat. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. 9 May 2018 by Craig Bright. New planes, classes of service, and service flows take time to get used to. Sometimes it's worth a large investment to reap the benefits of a great credit card. customer service is always welcomed by those who are discerning enough to appreciate it.. Otherwise, great looking cabin and food. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. All good and fair, but why would one do Westjet instead of AC at price parity? Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Lanson was their champagne on offer. Rigatoni pomodoro with herb ricotta. Were so glad to have you here today Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. @ronnot sure which flight you are on that it takes SQ 2.5 hours. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. In the beginning, there were major teething problems such as extraordinarily long meal service times. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. That's exactly the case with the Amex Platinum card. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. /]. Please advise. Im a bit surprised they serve this in plastic cups rather than in proper glassware. Reminded me of Wardair or Canadian Airlines but better. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Seats at these fares are limited and may not be available on all flights. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. Sounds like they did Wow, great to read a review of a brand new business class product. 2 Selections vary depending on aircraft, flight length, time of day and availability. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions Good review and a very important part about service times. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. https://onemileatatime.com/westjet-787-routes/. Review: WestJet Calgary to London Business Class. It sounds like Im about to give this flight a 10/10 rating, eh? I wish WS luck, but I won't be patronizing them. Creepy nonsense. How are the FB Award redemption rates for WS J? My dessert was served 3hr40min after takeoff. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. WestJet offers a variety of business class options to suit the needs of any traveler. (A two-hour flight west, before flying east.). WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. One other thing I didnt like is that there werent individual air nozzles at seats. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. WestJets 787 has a top notch entertainment selection. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. 1 Seats only available in Business on the Boeing 787 Dreamliner. I enjoyed the cappuccino, and once done with that ordered another coffee. You have successfully joined our subscriber list. They're planning on launching a custom built lounge next year though. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. I would suggest that they take the first drink and/or meal orders on the ground. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. 1) On which routes will Westjet be flying this plane besides Calgary to London? The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. I was tired and the cabin crew was very quiet, even the way they walked. Thus, we turned to cash -- and luckily WestJet was offering some pretty reasonable fares in business class, especially considering what the competition was charging. I enjoy the service but also appreciate the down time before landing. business class is a good The only challenge is the pace of service, but I trust that over time that will work itself out. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. TPG values it at $1,600. Similarly, no trays were used, but rather everything was placed directly on your table. I booked a one-way business class fare from Denver to London for about $1,100. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. which seems strange or is there a gap in the lid? Well, neither. 2) Are these flights bookable with Delta SkyMiles? Cheese enchiladas. View the current offers here. Now " why would one do Westjet instead of AC at price parity? " I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. The Wi-Fi speeds were excellent when I used it. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. "For example, on my flight they had four small plates, three large planes". After one hideous Air Canada experience Id give them a look if the price is right. It lookedexclusive. View the menu options to see what meals, snacks, and drinks will be served on your flight. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Last night I took a flight I was really excited about. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. LOL! I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. Hub order is Calgary > Toronto > Vancouver. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. Dessert was served 20 minutes later. Same country? The good news is that the business class cabin feels cozy. Everyone was also given a candy in the shape of a maple leaf. "Similarly, no trays were used, but rather everything was placed directly on your tray. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. Took 4 hours to just get me the first plate from GRU-DOH. Prices will be updated at least every two hours. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. I know some people dont notice boarding music at all, but its something I always remember. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Promising start: A review of WestJet's business class on the 787-9 from London to Calgary, This post contains references to products from one or more of our advertisers. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. You are thinking of Air Canada. Canadians have had to put up with the garbage that Air Canada is for way too long! Reviews of this product I enjoyed the cappuccino, and this flight was no exception service. 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One carrier I worked with we presented each biz passenger with a huge of... The garbage that air Canada experience Id give them a look if the pace of service and real.
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