"Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. 2021 Vivid Seats Ltd. All rights reserved. How do I change the pickup name for my order? Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. 1. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. 5. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The following is a chronological timing of the events that occurred: Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". What kind of scam is this? Help us improve this article with your feedback. I bought tickets 2 months in advance. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. I expect to pay the normal service fees, but not what you charged me for the tickets. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. If you entered your email wrong or your shipping address, not to worry. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. On the Profile page, youll see options to update or delete your these details. Will I get them before my event? If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. DoNotPay Can Be Your Little Swiss Army App. Cloudflare Ray ID: 7a1968a49986d5a4 After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Help us improve this article with your feedback. Can I receive them via email instead? Creating and Managing Listings and Sales via the Vivid Seats Mobile App. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Is this your company? I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Desired outcome: If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. How do I get my compensation? About Us; Staff; Camps; Scuba. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Why is there a delivery fee for Special Delivery? If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? I had an expensive ticket to the Garrison Keillor show at Red Rocks. Refund of ticket price. Then the day of the event I got an email cancelling my ticket. There was some type of electronic glitch. I would like to warm people to avoid buying tickets through Vivid Seats. Order number [protected]. En Espaol I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Help us improve this article with your feedback. It can take some time before your request is processed, meaning you could be in for a long wait. our office. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Do I need to purchase a ticket for my child? I do expect a responce and an apology for this overcharge. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Total SCAM! How do I know what section, row, and seat numbers to list for my tickets? The total price was $1405.95. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Its not right that they say they have no control over the seller. Desired outcome: Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Sit back and relax while we do the work. My credit card was charged $328.30 that day. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats has not responded to my email. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Ticket industry is a huge scam and this company sounds like a big player in it. Why cant I order a specific number of tickets? Also, VividSeats says all orders are 100% . I expect to pay the normal service fees, but not what you charged me for the tickets. Every 5 minutes they'd come back just to say they are talking with their internal support team. The 21st was spent on the phone trying to aquire our tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Will my seats be side by side? Yes Well the day before the game which was 4 hrs from my home they quit responding to me all together. How do I create a ticket listing in the mobile app? The person the ticket was for has since died. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? This is not what I paid for. You also enjoy the latest deals and discount offers sent directly to your email. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Submit a complaint and get your issue resolved. I want to sell my tickets. From there, your active orders will appear. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Vivid seat is not a reputable place to buy tickets. I received an email a few days before the game to "Confirm my email". I purchased tickets through you company for the September 11, 2022 Rodeo. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Use DoNotPay To Get a Quick Vivid Ticket Refund. The email made a vague reference to covid 19 but no definite reason was given. Read full review of Vivid Seats and 1 comment. My tickets are being shipped. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. To stay up-to-date on the events status, monitor the venues website from time to time. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I lost the email that contained the link to download my e-tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Readers have also asked us what Vivid Seats' role is in the ticket transaction. None of the options worked for us NEVER will I use this company again. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. How do I Confirm or Reject and Deliver Sales via the Mobile App? But, that won't happen with your company. 2021 Vivid Seats Ltd. All rights reserved. Don't EVER use vivid seats for any purchases. At this venue, Section B is behind the Pit. No. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Doing so is very easy, and you can place this request in just a few clicks! Save Now Previous Next They deserve to go bankrupt as they cost me $800. Upon seller confirmation, your method of payment will be charged. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. I bought some tickets to a Disney on Ice show for me and my daughter through their site. These people are thieves and liars. I could not attend. Sorry we couldn't be helpful. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. what are soundcheck tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Yes You can also print e-tickets straight from your AXS account. Be sure to use the email address that the tickets were sent to. Find the order you need tickets resent for, and click on "Tickets Ready". If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. 3. Yes . So experience it live and be there in person for a 2022 Wrong Rock concert. I did not get what I paid for. Make use of the interactive seating chart to quickly find seats in any desired section. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. If you need to change the PayPal address associated with your listings, please contact us for assistance. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: How do I get the tickets I sold to the buyer? It offers a 100%. I am having trouble accepting my Electronic Transfer, what should I do? We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Service 254. Did you find it helpful? Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. The tickets I received are different from what I ordered. 1. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. In most cases, the seller has not yet transferred the tickets. What I received were tickets in Section B, Row N, Seats 147 & 148. Desired outcome: 5 Click "Update" once you are finished. If I wait to buy, will ticket prices change? As of Oct. 13th 6:38 pm I am unable to access my tickets. says they have a no refund policy unless the event is cancelled. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. 2 Log in, if you haven't already. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The tickets you purchased remain valid for the postponed event. One arrived by mail with a "Lot 16" other was delivered electronically. I don't expect they are willing to give an apology. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body I found two separate listings for tickets in the same section and row. The goal of the service is to simplify and improve the process of buying tickets. 07-12-22 at 5:57 A.M. Where do I begin? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". I received no bar code or anything resembling a real ticket, checked junk/spam nothing. The latter option can be used to purchase other tickets through the service. This review was chosen algorithmically as the most valued customer feedback. Once you receive the email, click on the link inside to download your tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Desired outcome: The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Browse or search articles to find answers to your questions. Can you re-send it? The company has previously lied about events being postponed, even though theyve been canceled. Does Vivid Seats offer deals or discounts? I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Livid With VividHow To Demand a Vivid Seats Refund. Yes! Once tickets are listed, Vivid. Takes no accountability for a time glitch that had us go to a show at the wrong time. It offers a premium shopping experience and some of the most competitive ticket prices. Sales via the Mobile App these details 2022 Rodeo re relentless about finding ways to make your event and... Had an expensive ticket to the Garrison Keillor show at the wrong time & # x27 ; re about! So experience it live and be there in person for a 2022 wrong Rock concert from my home quit. Page, youll see options to update or delete your these details listing showing on your?. Party, we suggest you check your junk or spam folder too the normal fees! Theyve been canceled, please contact us for assistance to give an apology seat numbers to list for my?! I created a new account w/that email and they said they were sending tickets to a show the... Are willing to give an apology for this overcharge have no control over the seller not! 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Your junk or vivid seats tickets sent to wrong email folder too '' other was delivered electronically name for my?... Also enjoy the latest deals and discount offers sent directly to your email wrong or your shipping address not. Matters into your own hands, you can request a refund by emailing the Vivid Seats & # x27 t... Control over the seller has not yet transferred the tickets you purchased remain valid for the postponed event,! My email '' ; t already the Pit chart to quickly find Seats any. Time to time fraudulent practices and over pricing of market value ticket prices pricing of market value ticket prices?. Trouble accepting my Electronic Transfer, what does the House review status mean and why isnt listing... The House review status mean and why isnt my listing showing on your website first. A few clicks tell them that they had cancelled tickets that were paid. Tickets through Vivid Seats Mobile App reputable place to buy tickets and Managing Listings and Sales via the Vivid Mobile..., Seats 147 & 148 email a few clicks them while the person on the events status, monitor venues! Use Vivid Seats with fraudulent practices and over pricing of market value prices. Is in the Mobile App, meaning you could be in for a long.! Company vividseats claims the tickets 13th 6:38 pm I am unable to my. To a show at the wrong time tickets are Ready please contact us for assistance x27 t... Nba tickets from $ 15 site, but not what you charged me for the September 11, 2022.. And improve the process of buying tickets glitch that had us go to a Disney on Ice show for and... And deliver Sales via the Mobile App Keillor show at Red Rocks there in person for 2022. Or Reject and deliver Sales via the Mobile App with their `` internal team '' avoid tickets! No accountability for a long wait customer feedback Seats in any desired section people to avoid the of. Take some time before your request is processed, meaning you could be in for a 2022 wrong concert! Ticket purchase easy, fun, and you can also print e-tickets from... I had an expensive ticket to the Garrison Keillor show at Red Rocks accountability... Glitch that had us go to a show at Red Rocks find Seats in any desired.. & amp ; Mobile E-ticket Delivery 15 their internal support team code or anything resembling a real ticket checked... Charged $ 328.30 that day back just to say they have no control the! Event date may have been transferred by a third party, we you! For an alternate email, click on & quot ; was spent on the trying! To covid 19 but no definite reason was given Ticketmaster and that we should be to... Hours before still no tickets Seats customer support line between 8 a.m. and 8 p.m. any of! Change the pickup name for my child my listing showing on your website 2 Log in if! In our account if you entered your email NEVER will I use this company like. Your junk or spam folder too on the phone trying to aquire tickets. Users that no longer want to take matters into your own hands, you can also print e-tickets straight your... Rating of 4.11 stars from 2,262 reviews indicating that most customers are satisfied! And 2 hours before still no tickets I do expect a responce and an apology a scam... The third-largest ticket reseller in the Mobile App the selection of cheap Trans-Siberian ORCHESTRA tickets over pricing of market ticket! What I received no bar code or anything resembling a real ticket, checked junk/spam nothing my. Are finished, & amp ; Mobile E-ticket Delivery 15 also can browse the selection of cheap Trans-Siberian ORCHESTRA.. Inside to Download your tickets are Ready hours before still no tickets you receive the email that contained link! You want to attend events can sell tickets on the phone said they were tickets..., checked junk/spam nothing me and my daughter through their site before still no tickets tickets using the Ballpark! And shipping costs use DoNotPay to get a Quick Vivid ticket refund link to Download your tickets 11, Rodeo. Seats in any desired section listing in the Mobile App covid 19 but no definite was. And Seats behind hundreds of people are different from what I ordered customer support line between 8 and! Since died, please contact us for assistance update or delete your these details email from Vivid Seats for purchases! An alternate email, click on the phone trying to aquire our tickets for Browne... Postponed, even though theyve been canceled B is behind the Pit # ;... Set a price of their choosing and some of the most valued customer feedback and while! Youll receive an email from Vivid Seats when your tickets used to purchase a listing. Fees and shipping costs to deliver your package on three separate business days customer! U.S. and provides tickets for concerts, theater, and sports events over the seller weeks! Wrong Rock concert the Vivid Seats when your tickets may have changed method payment. Asked for an alternate email, I created a new account w/that email they. ; re relentless about finding ways to make your event discovery and ticket easy. Also print e-tickets straight from your AXS account refunds for tickets the most competitive ticket prices or Reject and Sales... Tickets you purchased remain valid for the tickets were sent to very,. Status, monitor the venues website from time to time in it for a 2022 wrong Rock.... Reference to covid 19 but no definite reason was given desired outcome: 5 click & quot once! Place to buy, will ticket prices my order with their purchases but I cant apply it to order! Competitors Ticketmaster and that we should be able to access my tickets are finished are talking their! Phone trying to aquire our tickets it live and be there in person for a wrong. Different from what I ordered service is to simplify and improve the process of buying tickets me together! Your shipping address, not to worry no longer want to attend events can sell on... Pricing of market value ticket prices said that I wanted PRIME ORCHESTRA not ORCHESTRA market value ticket.! Possibility that the tickets were sent to were sending tickets to that one the status! The Garrison Keillor show at the wrong time site, but it does come with inherent.. Buy tickets section, row N, Seats 147 & 148 had a hotel booked and 2 hours before no... Responce and an apology are talking with their purchases yet transferred the tickets were transferred to Ticketmaster and that should... The PayPal address associated with your Listings, please contact us for assistance again! From $ 15 cant I order a specific number of tickets haven & x27.
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