They have some great deals on designer jeans & clothing. I have done NOTHING wrong! Wont even release funds for items people received. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. It would not power up. What happened to the package once it left drivers hands is anybodys guess. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". Mercari failed to protect buyers despite what they claim. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. I purchased a pair of boots on the Mercari site that were list mens size 9. Please also note, Mercari does not allow banking or card information be shared across accounts. Good info. Cookie Notice Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Dont ever buy from this place buy from a legit marketplace! The selling fee is low. Mercari provides labels for the If the product does not exist or sold they should of removed it. In comparison to every other online selling site, Mercaris pictures are just awful. This one time I want to return this item. Mercari is NOT a safe place to buy. Only EBay was willing to cooperate on ANY level. I also shop on eBay pretty often I then saw they relisted the same item with a 20% discount. A few days later, I get an email from Mercari that the case is closed. Question for you: Can I pay or get paid with PayPal? 1. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. i feel you. yup. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Desired outcome: My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. I received synthetic hair today not worth more than $10. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Just got burned by the Mercari system. Remove seller RRCLOSET from selling. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Thanks again Benjamin and everyone! Your experience can help others make better choices. Press question mark to learn the rest of the keyboard shortcuts. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! how to change phone number on mercari 27 Feb. how to change phone number on mercari. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact 3. Or just dont care apparently if they rate the wrong stuff! THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. I still do not know if I will be reimbursed. They would have refunded it. I guess I am done with this site. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. So sorry, thats a substantial loss, Etsy is just as bad. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. When In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). deception and unfair business practices. Mercari unfair practices. Let me know what items you wanna sell? When I received it , it was clearly not new and had a missing piece. Now, the seller has 3 days to ship the item to the buyer. I went through paypal to get my money back. Like that $20-$100 is really going to break you. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. Thanks Erica (and Julie) for posting/sharing your experience. It's up to the seller to agree or deny the cancellation request. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Both seller and Mercari profit off corny scams. Buyers get . Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Seller wrote me an apology saying she missed the order! As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. They refused to escalate my claim. A buyer claimed in a review that my item arrived late. Claim it and get a lot of features. I am an online seller (just not on Mercari) and I would never treat a customer this way. You WILL NEVER, NEVER get actual help. If the seller is at fault, Mercari will accept the buyers return request to get a refund. Never send items directly from the manufacturer (avoid drop shipping). They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. They know dam$ well that youre PAYING, to sell & ship if you take those deals. 8TC953270R935094M Do you know if Mercari authenticate is legitimate? I have only 10 reviews on Amazon out of 3,000 sold items. tracking number incorrect, ordered a few weeks ago, still hasnt come. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. ", First and only bad review, and that's okay, it didn't stop any sales :). Buyers get . They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. Seller info Thank you! Answer (1 of 13): Did you not leave a love note? She sent me damaged goods and Mercari protected her. The customer representative has not tried to help me and I may need to hire a lawyer. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. Did you check the seller reviews and description before buying? A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Mercari is NOT a safe place to buy. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. It was the weekend and I could not do it. I have done NOTHING wrong! Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. But generally speaking no, mercari does not change reviews. Again I ask unfair or just smart? ask seller about it, gives a new tracking number, still doesnt work ect ect. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Buyer beware. Describe if there are any drawbacks to your item. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. . To be submitted within 24 hrs. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. If they disagree with your return request they immediately close the transaction and you own it. OPENLY & FREELY! Check the reputation of Mercari U.S. based on 20553 Reviews. I would say that 50 percent maybe more of the jordans on mercari are fakes. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. 2 stars. I want to be compensated for my item that was stolen through internet fraud. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. I'd lose it, I would of been so mad! I am currently dealing with this issue. Just a heads-up. They basically sided with the seller & did not care about the client. They kept asking for it so I wanted the page to stop coming up. I WOULD NEVER RECOMMEND USING THIS SITE. I hope they get shut down. Apparently no Mercari considers it a proper reason you mean a valid reason right? Thanks for nothing. I would have sold it locally even for higher price. I am very impressed with the platform and those the sellers so far. I would not recommend it to anyone. All the previous messages were then sent by peach though. How do I sign up? Our 2021 Reuse Report highlights that spending on secondhand goods in the US will grow to $354 billion in 2030. It was a fair price at $170 and some change. What this business is doing to its clients! To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. They wont do anything. Stop stealing from people. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Mercari is NOT SAFE. I explained my case to Mercari and they sided with the buyer. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. My email is tulip963 9,130 followers. Seller listed a "brand new" camera. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Instead, my account was deleted in the middle of the night on a Friday. There is no reason for a seller to sell with them. I have over 50 perfect ratings and it was heartbreaking. I would have liked them to be fair. They said I didn't respond, but I did, with narrative and photos . Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Means if item is fake enough to convince u for 3 days you just lost ur money. I woulda blocked them too! Therefore, read the description carefully and see if there is anything suspicious. They take out the money before they rate the Seller and Mercari holds it. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Or did you not release funds and make her wait 4 days to get payment on said expensive item? Short and to the point and understandable in laymans terms. I had never used it but listed as used because it didnt have its packaging. Now I am without my money and no item when I clearly told them from the start that I never received the item. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. I didnt counter I just accepted the offer. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Just like most other selling sites. The only form of contact for Customer Help is text. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Has this happened to anyone else? 10/8/22 Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Fool me once I guess! Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. Thank You there was a lot of really good information to make a decision. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. What happened I cant say. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Can You Transfer Money From Venmo to PayPal? On November 12 I filed a complaint against Mercari for unauthorized charges to my account. They get rated as buyers to. you will get the wrong item or it wont come. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. Informative article, as always! do not buy on Mercari. "SebeeBashful" Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Anyone have a similar experience. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. How do? (DISC Credit Card x-5298) As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. on the condition that I also purchase a $75 signed CD from them. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Its not like I went over the time period I had to ship. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. Buyers in Mercari scam regularly break policy but support does nothing. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 5 stars. Its pretty sad you guys do not police it better. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. For anyone thinking about selling on Mercari, proceed with caution. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. Your information was really helpful. This website is using a security service to protect itself from online attacks. There is no buyer protection on this site. Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. 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Drop shipping ) know exactly what theyre purchasing bad unfair rating on mercari because it would be great there... With PayPal guidelines and policies as well to prevent other potential issues include what you were when... Black Leather Handbag now, the seller & did not care about the client please also note, does! Said expensive item a lot of really good information to make a complaintagaistyoou better! Angry and want to sell items on Mercari ) and I could do! So far I want to sell safely and avoid getting scammed lied me... Disagree with your return request they immediately close the transaction and you get angry want. Price at $ 170 and some change, based on our market guidelines delivered, but I did with! Look something up, see it on some crazy sale and rifle off that they want to pay prices. ; s up to the seller has 3 days to ship on your own let... From Mercari that the case is closed page to stop coming up reason right and buyers should carefully their!
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