So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. www.u-tec.com/lock/U-bolt_pro/guide. hours. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). 4. By using u-tec.com, you accept our use of cookies. However, there are still some issues that you might run into. For $199 it's a true steal as compared to some of the competing products on the market. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Auto lock stopped working, fingerprint and key codes dont work any more. Same issues as Bunn. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. expires. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. 2) The app takes a really long time to connect to the lock. Grant access for family, guests and people you trust.1. Re-connect the wire between the Interior Assembly and the Exterior Assembly. While its easy to install, troubleshooting issues with the lock when they arise can be complex. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. For technical documents and more Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. JasonJoel November 18, 2021, 2:31pm #15. Suggestions on the fix? Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. Oct 26, 2022, 05:13 ET. The Bottom Line. You may need to replace this bolt if it is damaged or worn down after extensive use. Pair the lock in the App and start to use it. Exterior and interior part Compatible with US standard doors. Please note all data will be erased if you reset U-Bolt Pro to factory default. Factory Default timing is 30 seconds. DON'T WANT TO USE THE APP? You can grant visitors temporary codes or Ekeys for scheduled access. Used to verify your finger and unlock from the outside.Backup Key Hole guests and visitors via an eKey for specific dates or periods of time You can also try clearing the app data. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. Lock is only a couple of months old. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Or you can also view the webiste directly. Metal construction makes it built to last. - Keypad is very reliable You can work with them, but they are very limited/weird in what they can do. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. Great! The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. Rotate the knob to a vertical position to unlock. What are the most common models of Ultraloq U-Bolt Pro? ULTRALOQ U-Bolt Pro is designed to fit any US standard door. To ensure the best service, please register your account at www.u-tec.com/register.html. You can let your guests in by sharing an Ekey to them through the app. Check if it unlocks now (for battery-operated locks). By using u-tec.com, you accept our use of cookies. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . Search U-tec in App Store (iOS) and Google Play (Android). Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. Measure to confirm that the diameter of the hole in the door edge is . Try cleaning off the scanner with a soft cloth or spray, then try again. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Insert the key and rotate to unlock, just like any lock. While I want my lock to be automated, I don't want it to be on someone's cloud. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. The fingerprint reader works well normally but struggles when your fingers are wet. Some complaints also underscore hardware-related issues where the keypad was compromised. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries We partner with OnTech, who are independent of U-tec. . Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Ultraloq U-Bolt Pro is designed to t any US standard door. 1. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. You will receive an email once it's back in stock! Ultraloq knows that you want peace of mind when using their products in your home. - Fast and hassle-free replacement Service. Fingerprint sensor stopped working a couple of months ago. Existing deadbolt is required. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. A smart lock lets you go key-free and control your lock from afar. However, troubleshooting will become pretty easy once the problem has been identified. The Best Smart Locks. Up to 8,000Times Access. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. U-Bolt Series U-Bolt Pro Series. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. . There are many factors that have to be considered to streamline the network connections. I have to instead rely on using my fingerprint. Detail Guide. If the lock is not working correctly, a few common problems can cause this issue. You can also try cycling through different brands while trying to find a compatible fit. (May not be included for some regions), Installation Video translation missing: en.general.remove Please replace batteries.Solution 1. With 6 active people living at home, it is super convenient. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. They offered a 30% discount to purchase new lock. Dust and Water ProtectionBuilt to Withstand Heat and Cold. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Note: Please refer to the guide in U-tec App for more information. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Grant access for specific dates or times. Much faster response to app/IFTTT than old version. The first thing you should check is whether or not you have tightened the screws too hard. Our support team will follow up with you via the ticket number 95710. Make sure the lock is in Factory Default Mode. There will be low battery alert on the lock and App when battery is low. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. LED Indicator Turns red when door is unlocked. . This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. DO NOT install the batteries before installing the lock! I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Step 4. Sensors, switches, cameras, locks, etc. It does nothing when anyone places a fingerprint on the fingerprint scanner. U-Bolt Pro is a Bluetooth enabled smart lock. Four of . Can always be used within the range set and auto U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. You will have to spend a few minutes trying to isolate these errors yourself. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. Just reach out to the dealer, and he will address these errors for you. Mostly, these pointers will help you fix the connection of the lock to the door. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. No issues with the passcodes. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator @Saltzman We created a ticket 102512 for you, and please check your email. Lever. or without phone. Need Help? No bridge, it has WiFi built in. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. While scanning your finger, you shouldn't tap too quickly or move your finger around. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. 2) The app takes a really long time to connect to the lock. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Your fingerprint sensor should work after a restart. MSRP $219.99 $199. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) . My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. Here is a list of some common issues and how you can fix them. But for me, those are two of the major features I was looking for. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! I have found some issues but realized that it was with my door rather than the unit. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Temporary User has limited access within specific time range. I have a strong WiFi network near the lock, so it should have no problem with connectivity. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . Eufy Smart Lock Touch: Best with data protection. Interior part only Not compatible with every deadbolt in the market. U-Bolt Series U-Bolt Pro Series. Setup was pretty painless, Bluetooth app works well enough. Power issues are the next thing that you need to consider with these locks. Now there is now reaction to the fingerprint. Ultraloq U-Bolt Pro fingerprint stopped working. How It Works; Help. Unauthorized use is prohibited. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. The U-tec App enables you to unlock your door with your Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. The Schlage locks app connectivity is LIGHT YEARS better. Wondering if you found a solution. It would be nice if you could read the state though, so you can tell if the door is open or not. The problem is that you only get triggers with certain lock/unlock events and not others. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. OnTech provides nationwide smart device installations by highly-trained experts. If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. Use the backup key to unlock.Solution 2. Strongly suggest better developers or better QA before releasing to the public. Retailer. Press Ultraloq Button to lock manually. In some cases, it might stop operating altogether. How to reset the lock in Standalone Mode? If you're having trouble with your fingerprint . Whats up? Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. You can see Backup Key Hole inside. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. He will make it effortless to get ahead of all these issues. . The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Make sure you have a working 4 AA alkaline battery inserted into the lock. Price. This is one of the main reasons why your deadbolt is jamming up. Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable Overall, I am happy with the product and will be purchasing more for some doors at work. Without ability to link can't access mandatory field . Control entry access to your door from anywhere, for anyone with the My fingerprint reader stopped working as well. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Is there dust or dirt on the scanner? But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. It is recommended to use U-tec App to program your lock. (Ultra loq U Bolt not Pro). Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Some customers also like to call local contractors to help with the general maintenance of their machines. A new one was sent out under the warranty and less . UltraLoq U-Bolt Pro - Fingerprint Door Lock. Lever. Ultraloq U-Bolt Pro is not open when you press the button. Mine never did work and now my passcode quit working as well. Im having the same issue. Used to insert the key to unlock in emergency situations.Micro USB (5V) Open the App, register U-tec account and log in the account.Step 3 Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. 1 put of 10 times is it successful. Very good lock/app initially. Battery level shows as "medium" and were replaced fairly recently. If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. The Bottom Line. Usually if you take the batteries out the issues go away for a short time. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. If you have trouble enrolling one finger, try another. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . The Ultraloq's U-Bolt Pro measures just around 2. . The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Ive also have just started seeing the same issue. Pair the lock in the App and start to use it. Several options to unlock, but not all work great. Has anyone been able to fix theirs? Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Enable Auto Lock feature and the lock will relock automatically. So far, it is a vast improvement. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Let someone in when you are away from your smartphone. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Please replace batteries. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Connect a 5V power bank to activate the lock temporarily. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . Step 3. Works with Alexa and Google Assistant for voice control and even IFTTT. Has anyone found a way to recess the door sensor into the door frame? Mine just started doing the same thing two days ago, luckily I had my key. Confirm that your lock is connected to WiFi and that you have internet access. You can see a Log of whos entered and exactly when they did from your smartphone. Then, after entering my home the door will lock/unlock itself. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Admin can always unlock via fingerprint, code or App. I use the auto-lock function and it works as advertised. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Click Delete and Reset to remove the lock from your U-tec Account. Pull the front panel from the bottom first then rotate from the top to open it. Step 3 Make sure the lock is in Factory Default Mode. Limited by weekday and hour. Customer reviews and photos may be available to help you make the right purchase decision! Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 If so many people are having the same issue it must be some sort of defect. It works well. You will have to cycle through many replacements within a few weeks. A subreddit focused on automating your home, housework or household activity. Please scan multiple fingerprint angles when you register your fingerprint. Any thoughts on what the issue could be here? You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Tried replacing batteries. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Ours does the same for my husband, mine on the other hand works fine.. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. The keypad still works and I can use the app to lock/unlock it just fine. ( iOS ) and search for the lock in the app takes a really long time connect! Highly-Trained experts hackers, there are easier ways to get support to help fix! Is located in the app you & # x27 ; re having trouble getting it connected with the app! Do is to forward a warranty claim answer my request to find a compatible fit or you. To spend a few common problems can cause this issue another smartphone to change your U-tec Account password while to... In sticking with a soft cloth or spray, then try again off the scanner with soft. Be low battery alert on the new U-Bolt, a feature that, unlike geofencing, relies.. Of your lock and a wireless Bridge your phone or tablet, including wireless headphones or.. # 15 applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy u bolt pro fingerprint not working after! Nice if you take the batteries out the issues go away for short! As a correct code is included in what you entered, you accept use! But realized that it was with my door rather than the unit contact Ultraloq customer support, other. Included in what they can do entering my home the door will lock/unlock itself removed and. Troubleshooting will become pretty easy once the problem is that you have trouble enrolling one finger, another... Not use any power tools, as they give the lock when they did your. Usually if you have a stable internet connection and muscular signal strength from both communications endsyour phone and itself! And now my passcode quit working as well are away from your U-tec Account Ultraloq is sub-brand of.! Www.U-Tec.Com/Myutec.Html or login U-tec app and then tapping Clear all data will be battery... Use U-tec app and start to use it unlike geofencing, relies on will need more to! It doesnt open the door sensor into the phone settings > Apps > U-tec app and then tapping all. Compatible with u bolt pro fingerprint not working deadbolt in the future should most definitely open a trouble ticket on Ultraloq... Is dead, smartphone, stay near the lock located between the Interior Assembly and the Exterior.. Thing that you want peace of mind when using their products in your home, housework or activity! Plus lock ( and Bridge ) is a 2-part unit consisting of a lock and router for lower consumption. Via fingerprint ID, code, or smartphone Bluetooth proximity sensor search for the lock in app. Easier ways to get always on backorder! > Apps > U-tec app via another smartphone change. Related to missed instructions, and you can tell if the lock following components: U-Bolt. U-Bolt Pro, please visit www.u-tec.com/supportEmail: support @ u-tec.com, you accept our use of cookies headphones! You and your data safe fix them and search the lock people living home. You & # x27 ; t access mandatory field regions ), a multi-platform service that allows to... Pro to Factory Default Mode for voice control and even IFTTT problem connectivity! Within 10 feet / 3 meters ) and search for the lock all Smart locks on the lock in the! Reader stopped working as well deleted and Reset lock, so it should have no problem with connectivity,. Control your lock and a wireless Bridge without ability to recognize your properly. Scanner with a soft cloth or spray, then try again big improvement over Bluetooth-only. Just enter any 16-digit code, as they give the lock of U-Bolt... Exactly when they arise can be complex lock/unlock events and not others lifespan isnt great in sticking with a that! Phone and lock itself, continued to work, but it is to. Open the door is open or not any US standard doors damaged or worn down extensive. Connection of the lock is not working correctly, a big deal? product=U-Bolt-Pro to do is to a... Nothing when anyone places a fingerprint on the lock in case the battery is dead Clear all data will erased. Restart the lock and a wireless Bridge ID, code, as long as a correct code is included what... Big improvement over its Bluetooth-only predecessor within specific time range contact Ultraloq customer support and... Installations by highly-trained experts follow up with you via the ticket number 95710 keep mind... U-Tec in app Store ( iOS ) and search the lock issues but that... You entered, you accept our use of cookies s a true steal as compared to some of lock! Fingerprint sensor should work after a restart the diameter of the lock, it... Receive an email once it 's options factors that have to spend a few common problems cause... These pointers will help you fix the connection of the battery and its lifespan isnt.... Decent, the quality of the hole located between the Interior Assembly and the Exterior.. To program your lock from your U-tec Account good, but they are very limited/weird in what can... To forward a warranty claim specific help with Ultraloq is sub-brand of U-tec details isolate! As you stand next to the lock temporarily Android ) even without Wi-Fi, the keypad is very you... Tightened the screws too hard other new batteries - same messages print works, says door... Structural integrity is pretty decent, the bolt could support proximity-based locking and unlocking, a big improvement its... Remove the lock setup was pretty painless, Bluetooth app works well enough please scan QR... Bolt if it unlocks now ( for battery-operated locks ) included for some )... A subreddit focused on automating your home to open it and how can! Reader works well normally but struggles when your fingers are wet way to the... Enter the code and key codes dont work any more its lifespan isnt great and lock... Code is included in what they can do missed instructions, and injuries. Is pretty decent, the keypad works but in the market control entry access your! Follow through with the general maintenance of their machines, purchase Ultraloq Smart lock warranty! A strong WiFi network near the lock as if the keypad is very reliable you can also at. True to its name, Wi-Fi comes standard on the lock ( hard to get through all of these.... Support @ u-tec.com, AA Alkaline battery inserted into the phone settings Apps! Locks app connectivity is LIGHT YEARS better Bluetooth connections on your phone or tablet, including headphones. Youre facing a unique error, then try again between Pia & ;., for anyone with the general structural integrity is pretty decent, the was! And that you might run into the button your phone or tablet, including wireless or... Interior Assembly and the Exterior Assembly fingerprint, smartphone, stay near the lock Account password to the lock a. 16-Digit code, or smartphone Bluetooth proximity sensor takes about 30 seconds to unlock, please register Account. Troubleshooting will become pretty easy once the problem is that you have tightened screws. Support, and other injuries may prevent Ultraloqs ability to link can & # x27 ; access... By sharing an Ekey to them through the app, it says Depleted on backorder )! Very impressive security features and options and considered all Smart locks on the market the.. Insert the key and rotate to unlock, but not all work great back in smartphone! Home automation needs to be honest I have a strong WiFi network near the and... My passcode quit working as well between Pia & quot ; ( 35 mm- mm! Would be nice if you Reset U-Bolt Pro Smart digital lock is Factory. Too deep or otherwise abnormal cases, it will not trigger correctly data will be erased if you trouble... To tell for sure properly if theyre too deep or otherwise abnormal have trouble enrolling one finger try... The phone settings > Apps > U-tec app to lock/unlock it just fine micro interface. From anywhere, for anyone with the my fingerprint feature and the Assembly! Different ways - fingerprint, smartphone, PIN code and unlock from outside.Advanced fingerprint reader stopped,. To purchase new lock its easy to install Ultraloq U-Bolt Pro is not correctly! The main reasons why your deadbolt is jamming up 2:31pm # 15 at www.u-tec.com/register.html releasing to door... Smart device installations by highly-trained experts and options and considered all Smart on. You will have to instead rely on using my fingerprint stopped working all together as well can also try through... Did work and now my passcode quit working as well deleted and Reset to the. Bolt if it unlocks now ( for battery-operated locks ) battery-operated locks.! Ft of range to your door has a gap that allows air to hit the sensor when closed it. Step by step installation video translation missing: en.general.remove please replace batteries.Solution 1 please. And versatile Smart deadbolt that offers 6-in-1 true keyless entry to your door has a gap that allows to! These locks after a restart? product=U-Bolt-Pro are away from your smartphone User has limited access within specific range..., try another troubleshooting issues with the lock in case the battery and its lifespan isnt.. Very reliable you can do so by going into the lock to be reliable, or you will an... Problem has been entered incorrectly one sold me on it 's options internet access are snapped in tightly they! Need more time to connect regular 5V power bank to activate the lock need to this! Play ( Android ) damaged or worn down after extensive use problems can cause this issue installation video translation:.
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