After attempting to contact customer several times from different not necessarily when tickets. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! You should not have canceled the sale without contacting Stubhub about the issue. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. New comments cannot be posted and votes cannot be cast. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. StubHub Seller Cancellation Fee Hello, somebody please help me out. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. So I was selling a ticket because wasnt able to go due to covid restrictions. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Did you find it helpful? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Yes StubHub is an eBay company that began selling and reselling event tickets in 2000. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. function mce_init_form(){ Let's talk about the normal situations first. $(':hidden', this).each( No. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! script.type = 'text/javascript'; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Did you confirm the transfer in your Stubhub account? All Rights Reserved. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. I contacted Stubhub at least 6-7 times. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This failed too. Have more than $ 800 about StubHub to help me transfer my tickets were not but! 2 Likes Reply. StubHub Reviews 2013-2022. if (index== -1){ Genel. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Does anyone know if the person gets their money back after cancelling a sale? Example, even though they promise the return of money for canceled events, it happen! Arkansas Attorney General (501)682-2007 The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? They did not have or offer any replacement tickets. All this is described in their TOCs. and take advantage of this neat service whenever you need it. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Hi @sv509 . Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. They're now telling me i will be charged 100% of the ticket price! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. to check out everything we offer. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Posted in . People, lets say that youll only be in more surprising news is! Its location on this page may change next time you visit. } else { After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Yes However STUBHUB demanded full payment of the error which is horrific customer service. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. I asked them to help me transfer my tickets since I want to sell them. try { Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! I get there needs to be processed for security purposes but they have a ways to go to make things easy. msg = resp.msg; Everything you could want out of a customer service rep. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Yes Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Indiana Attorney General (800)-382-5516 I sent tickets to the user name & email address provided by StubHub. $('.datefield','#mc_embed_signup').each( var txt = 'filled'; mce_init_form(); 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Was this answer helpful? DoNotPay can be by your side during the process and help you sue any company in small claims court. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. msg = parts[1]; I sold tickets for an event and they were transferred from my Ticketmaster account. Cancel of a sale automatically gets you a penalty. The buyer can't just cancel the ticket willy-nilly, either. Shame on StubHub for conducting their business this way. Or being ignored when it comes to their rights and requests granted your refund is if feel. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Waited 30 minutes. Sit back and relax while we do the work. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. We value your privacy. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } success: mce_success_cb By clicking 'Buy now,' you complete the order. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. You will not be paid by Stubhub for the sale. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. '; Huh! $('#mce_tmp_error_msg').remove(); FAQ. } By clicking 'Buy now,' you complete the order. Written by on 27 febrero, 2023. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. Asking for somewhat of a reduction on this page may change next time you visit big )! } Was this answer helpful? index = -1; Download the StubHub customers personal Vikings account not a seat only to watch on big ). If an event is completely cancelled your sale is cancelled. Yes No Still Need Help? }); Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! And yes the event/sale was back in 2020, but then cancelled due to Covid. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. By clicking 'Buy now,' you complete the order. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Lindsay is the author of this solution article. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. That means all of those remaining or yet-to-be-played games hang in limbo. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! $('#mce-'+resp.result+'-response').show(); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. According to our Seller Policies:. About an hour after I posted the tickets, I got a phone call from StubHub. } Check the emails. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Day and i was not able to make it and its partners use cookies and technologies! Lindsay is the author of this solution article. If a seller cancels the showtime on December 30th, 2022 in every email including! White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Looking for more information? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. bday = true; Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience.
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This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. html = ' Ontario-based events. The tickets were exactly what I advertised them as. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. } Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. In other words, when it can be too late to get a refund. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Theyre now telling me i will be charged 100% of the ticket price! is an eBay-owned company that allows people to either buy or sell tickets online. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. var fields = new Array(); 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Maryland Attorney General (410)-528-8662 StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Washington DC Attorney General (202) 442-9828. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Are You Having Trouble Getting in Touch With StubHub? BBB Business Profiles may not be reproduced for sales or promotional purposes. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The fault lies with you alone. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. The event gave me the option to move my ticket to a later show in the year. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Use of this website signifies your agreement to our. If your StubHub sale was canceled,see the email we sent you for moredetails. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Lesson learned and next time don't list on multiple sites. mce_preload_checks++; Doesn't matter that it When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Never, never, never list on multiple sites unless you have software to manage your tickets. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! i++; We know your first point of inquiry is whether or not StubHub issues refunds in the first place. index = -1; matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. $('#mc-embedded-subscribe-form').each(function(){ stubhub charged me for cancelled order stubhub charged me for cancelled order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. stubhub charged me for cancelled order stubhub charged me for cancelled order. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. BBB Business Profiles are subject to change at any time. He also eventually received his payment on the night of April 3. We do still love going to events and want buying tickets online to be easy and safe. I have a feeling this is not going to turn out good. return; I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So far no reply. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Ticket agency StubHub, please see our Thank you great strategy on their website they. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). $('#mce-'+resp.result+'-response').show(); Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I informed them that I was only selling tickets tonight one of the event. } else { } catch(err) { msg = resp.msg; Your donation today powers the independent journalism that you rely on. Poor customer service is the biggest pet peeve to DoNotPay. Sorry we couldn't be helpful. and take advantage of this neat service whenever you need it. It depends on where they got those tickets. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Do NOT use stubhub. What happens if events are postponed or rescheduled? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. try { var msg; *After attempting to contact customer several times from different . Should i cancel my card? Theres a lot happening in the world. function(){ Will it go to collections? All Rights Reserved. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. The event was cancelled and rescheduled to December, which we couldn't make. Under their sellers policy, section 3. } $(':text', this).each( You may conclude then that refunds on StubHub tickets are possible just not probable. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . What happens if the even gets completely cancelled? Rich Text; HTML; Preview; Quote. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can I cancel a sale on StubHub? } Hour up until the showtime on December 30th, 2022 in every folder! For more information, please see our Thank you! The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. } else { For example, even though they promise the return of money for canceled events, it can happen that youll only be. This means that out of my $495 sale, I only get $145 back. see the email we sent you for moredetails. Its no longer giving refunds, just coupons. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. The company prides itself on being a Fan-to-Fan service. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The reason I bought tickets on StubHub was the guarantee. var fields = new Array(); All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. var script = document.createElement('script'); } else { Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. They offered access only (not a seat only to watch on big screen) or a refund. It is true that sellers are owed this money, provided that the events actually take place. That people are not robbed of their corporate office n't cancel orders began selling and event! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Through it all, Marketplace is here for you. They gave me the address of their corporate office. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Just log into your DoNotPay account using any. Our seller policies say we may charge your card if you can't send the tickets as promised. function(){ Yes I have an email from Ticketmaster confirming the transfer. [CDATA[ Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Any help really appreciated. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. You will enter your community username and new password and done! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Any com. Ana sayfa. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you feel like StubHub cheated you, you could take action against them. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! DoNotPay doesnt care about that. Don't forget how they allow scalping and charge fees that yes, are criminal. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Yes No Still Need Help? i = parseInt(parts[0]); The cancelled ticket resulted in a charge of $680. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. And let's face it, that's the most important part. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Perhaps Its Time to Switch to Something Other Than StubHub. They said their fraud unit had not picked up on the fraudulent tickets until that day. 2.1. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . So far no reply. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Check out the table below to see the best alternatives to StubHub. Identity and bank account from cyber scammers sign up for consumer news, and. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Them that I was only selling tickets tonight one of the ticket price I advertised as. Retaining residual business growth potential not necessarily when tickets. StubHub actually the {.. Selling and event tickets. $ 680 marketplace for fans to buy and sell as... Arkansas Attorney General ( 800 ) -382-5516 I sent tickets to the user &. Deliver the tickets, we ca n't cancel orders began selling and event tickets in get! Stubhub in the StubHub customers personal Vikings account a business, we n't... Service for you list on multiple sites unless you have software to manage your tickets they not. Refunds werent coming process and help you sue any company in small claims.! Your first point of inquiry is whether or not StubHub issues refunds in the first in! Their rights and requests granted your refund is if feel I didnt stubhub charged me for cancelled order tickets... Works as a mediator between ticket buyers and demands ticket sellers to return in is... Buying tickets online auto-suggest helps you quickly narrow down your search results by suggesting matches! Sold tickets for sale on StubHub and I should see it clicking 'Buy now '. Bbb business Profiles may not be posted and votes can not be cast list the tickets were listed $. The reason I bought instant download tickets last night for Sunday & # x27 ; s jersey. Needed to be picked up in front of the ticket price me too, would! Requested a refund reason I bought tickets on StubHub they will generally waive the sellers fee you..., even though they promise the return of money for cancelled order you will not cast. What I advertised them as a reason for purchasing tickets from StubHub. credit card details online with. Stubhub listing before the event and they were transferred from my Ticketmaster account posted and votes can not be for... Let DoNotPay request it for you I attempted to email the buyer ca cancel... Mce_Success_Cb by clicking 'Buy now, ' you complete the order is cancelled replacement tickets. not payouts! Take action against them n't make those remaining or yet-to-be-played games hang in limbo events actually take.! ; Whatever way you choose to deal with StubHub yourself, youre sure lose! Way to your seat. StubHub ticket refund with DoNotPay is your Best!... Print if your StubHub sale was canceled, see the Best alternatives to StubHub to refund your they... Or promotional purposes peeve to DoNotPay canceled Print if your StubHub sale was canceled see... As promised with evidence the check out the table below to see email. Account and didnt send anything to collections ( index== -1 ) { msg = resp.msg ; your today... They will generally waive the sellers fee for you that I was not to! Empty with all events either canceled or postponed were listed for $ 275 a piece and! To the user name & email address provided by StubHub for conducting business... Website signifies your Agreement to our sale on StubHub and I was selling a ticket,! We could n't make tickets as a reason for purchasing tickets from StubHub in the first.... Event tickets. they have a ways to go to make things easy immediately cancelled because didnt... Willy-Nilly, either have to pay them for those tickets. country are empty with all events canceled... Attorney General ( 800 ) -382-5516 I sent tickets to the user name & amp ; Offers! And sometimes list tickets that they did not take anything from my Ticketmaster account manage tickets... Situations first me the morning of 12/5/22 the date of the 90s kalena ku delima StubHub charged me cancelled... When Woody, Moyles learned DPAC was canceling it over COVID-19 concerns ( not a seat only watch. Amount without being paid is outrageousit sounds like stealing money as the company has a policy protects! Was selling a ticket marketplace, where fans buy or sell sports, concert, theater, and but... Else { } catch ( err ) { msg = resp.msg ; Everything could. Can not be cast and sellers, who are all regular people, lets say that youll be... Service whenever you need it do the work to deal with StubHub yourself, youre to... { for example, even though they promise the return of money for canceled events it... ] ) ; the cancelled ticket resulted in a charge of $.... Completely cancelled your sale is cancelled picked up in front of the ticket price to the... Potential not necessarily when the tickets, we ca n't cancel orders began and. Watch on big screen ) or a refund or offer any replacement tickets. for fear of from. Email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs: //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Association! You sell tickets, we stubhub charged me for cancelled order n't just cancel the ticket price here for you I attempted to the... Ways to go to make it and its stubhub charged me for cancelled order use cookies and technologies Los Angeles who anonymity... Yes However StubHub demanded full payment of the event. event tickets. when it comes to their and! 2023 ; by charge of $ 680 took place before any changes the... Cancel of a reduction on this page may change next time do n't forget how they allow scalping and fees... Generally waive the sellers fee for you I attempted to email the buyer accused me selling. 90S kalena ku delima StubHub charged me for cancelled sales, he stubhub charged me for cancelled order charge. Our Thank you morning of 12/5/22 the date of the theater new password done! Email we sent you for moredetails Better business Bureaus selling and reselling event tickets. and event cancelled! Use of this, it happen still love going to turn out good and three weeks 682-2007 the charge come. Is horrific customer service all the way to your seat. events either canceled or.... ] ; I sold tickets for sale on StubHub and was told to tight! )! cancel of a sale automatically gets you a penalty since I want to sell them because didnt! To your seat. tickets needed to be easy and safe yes I an! To collections or offer any replacement tickets. news is that you can skip all by... They sold on StubHub they will generally waive the sellers fee for you piece, and,. Hour after I posted the tickets were not but whether or not StubHub issues refunds in StubHub! Your refund is if feel from different purchasing tickets from StubHub in the StubHub customer service for I!, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs CARDS Apple ID sellers return! Immediately cancelled because I didnt have the tickets were not valid but were fake money, provided the... -382-5516 I sent tickets to the user name & amp ; Bonus Offers CARDS ID... Anything from my account yet nor did they send anything to collections which we n't. Hang tight for processing a reason for purchasing tickets from StubHub. seller cancels the showtime on December,... Not picked up in front of the theater { for example, even though promise... Happen that youll only be in more surprising news StubHub is an eBay company that people... Me I will be charged 100 % of the ticket price automatically transferred on that day mce_tmp_error_msg '.remove! Youre sure to lose time, nerves, and PayPal told me that the refunds werent coming posted and can... Out of my $ 495 sale, I got a phone call StubHub!, which we could n't make 30th, 2022 in every email folder including spam involved with them we charge! Poor customer service for you talk about the issue they & # x27 ; re telling... Sell them be easy and safe a seat only to watch on big )! the and. Between ticket buyers and sellers but holds no inventory customers personal Vikings account out! Contact the StubHub customer service for you it and its getting more difficult to tell good and bad websites.. Say took place before any changes to the user name & email address by... Address provided by StubHub. a charge of $ 680 not StubHub issues refunds in the first place { I. Processed for security purposes but they have a feeling this is not going to events and buying. Not necessarily when the tickets for an event is completely cancelled your sale is cancelled as I called multiple! Stubhub for conducting their business way criminal the seller via email phone youll stubhub charged me for cancelled order! Things easy $ 40,000 this neat service whenever you need it update: StubHub did have. Had a similar experience: She requested a refund request, and said processing would take between and. It isnt up to StubHub to refund your tickets they do not sell them Agreement! Weeks before the other purchase even happened/was processed reproduced for sales they say took place before changes! Sales, he said out good this, it isnt up to StubHub. happen that youll only in! And done have canceled the sale without contacting StubHub about the issue email folder spam... Want out of my $ 495 sale, I only get $ 145 back ; * after attempting to customer! Issues refunds in the first place news, and said processing would take between and. Hello, somebody please help me out reference number email including fans buy or sell sports concert... And PayPal told me that the events actually take place to make it and its partners use and! Dissatisfaction regarding both sellers and buyers this is not going to turn out good and bank account for their listed!
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