Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. For further information, see Guiding Principles on Independence and Objectivity. I have about 100 workstation, about 70 cell phones, in four locations. ET Monitoring and management of provisioned mobile devices should be kept in-house. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). As such, it is important to staff the Help Desk appropriately. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. Here is what I found. Sneha Sharma, Gartner Terms of Use I am currently a one man IT department for 140 users in 4 locations. When I go to run the command: I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. Didn't find what you were looking for? 2023Gartner, Inc. and/or its affiliates. It was conducted by an independent research firm and developed by Robert Half Technology. We had an on call person if we had major issues. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. Get read receipts of policy and safety messages via frontline messages. This knowledge can help IT professionals make informed decisions about their careers and businesses. One IT staffing ratio that is particularly interesting is the data management staffing ratio. Documentation & Uninstall Information. Information provided was collected throughout 2020 from a global audience. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. (Each task can be done at any time. I'm on my way out the door from a company where I'm the sole admin. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. the third person handled our pricing data for what we did, which was half her time in IT. By clicking the "Submit" button, you are agreeing to the The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Create them. All Rights Reserved. For your described situation I'd say 2 IT employees could possibly handle it. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. This is why we have things like KnowBe4, right? Yet the averages arent too far off what a number of MSPs on Reddit have said is the magic number of about 200 to 250 users per tech. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. They don't have to be completed on a certain holiday.) This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. I figured we could do 1 or 2 major projects in a year. Siddharth Shetty, CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. As a result, IT professionals must be adaptable and able to learn new skills quickly. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). What happened if you would say no? Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, Some of these responses make me really sad. From 20-30 tickets per day in 4 years, I'm getting one per day. we were a Distributor so lots of EDI and the such. One way is to look at the number of IT staff members related to the number of users they support. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. I'm now part of an IT team of about 120 that supports around 4,000 users. The survey below shows that IT staffing levels can vary significantly by the size of the company. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. And over 200 student employees. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. And over 200 student employees. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Literally, this is the place with the fewest weird apps I have ever worked. by John Sheesley in CXO. Gartner Terms of Use 2023 Endeavor Business Media, LLC. WebManage your IT staffing levels. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. There are usually more procedural problems at the core rather than a discrete lack of resources. Monitoring and management of provisioned mobile devices should be kept in-house. Or a construction company. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Whats the ideal ratio support staff ratio in your MSP? Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. The mode average was 150 users per tech. If the "guy" is you, do you have a life? Information provided was collected throughout 2020 from a global audience. Evaluate your IT key performance indicators (KPIs). This blog post will take a closer look at IT staffing ratios and what they mean for your business. The first we had offices all over the world and the us. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. There's not going to be a clear answer to that. We also had an MSP that maintained our servers regarding uptime and routine maintenance. FTC Proposes Banning Noncompete Clauses. Eric Stegman, A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. The ideal DBA staffing ratio is often said to be one DBA per database. 1 Linux test box for playing around with self hosted stuff on. We have several teams that specialize in their sectors, with approximately 50 IT employees. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. You must work for some black ops company with a bottomless pit of cash. One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. In-house payroll and HRIS integrations to keep employee data in sync. The condition of the office was really bad. Around 500 actual users (800+ or so employees). Your access and use of this publication are governed by Gartners Usage Policy. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Evaluate the performance metrics of the organization and compare it to the SLAs. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Is this you? Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. 2023Gartner, Inc. and/or its affiliates. If you were just doing it on numbers rather than roles than the ratio is 30:1. ET https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? Checks email: 3 x day IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. This blog post will take a closer look at IT staffing ratios and what they mean for your business. The result? We're post refresh, so break/fix calls are few and quickly handled. The median average was 123 users per tech. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". But it also depends on what else is hosted internally. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. sign up to reply to this topic. Privacy Policy. Its research is produced independently by its research organization without input or influence from any third party. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Scrolls Twitter m t.co/DuZMOvn2Lq. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. And over 200 student employees. On call? How much IT staff do you need: Lessons for leaders. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Auvik provides out-of-the-box network monitoring and management at astonishing speed. 70% of users in HQ. 2023 Workforce.com. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. How many server support staff members does an organization need today? The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Information provided was collected throughout 2020 from a global audience. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. jsbacContactjsbacContact Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. How much IT staff do you need: Lessons for leaders. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. and Privacy Policy. Gartner clients canlog into access the full library. with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. Evaluate your IT key performance indicators (KPIs). Fill out the form to connect with a representative and learn more. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Are the staffs all office users or a mix? Search the forums for similar questions on October 1, 2008, 5:22 AM PDT. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. He was the one who had set up the servers before I joined. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. Standard Windows environment. Their numbers included both staff and students. 10% of an FTE. IT QA Staff as Percentage of Application Group, by Organization Size. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Will probably pet your dog. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. The survey below shows that IT staffing levels can vary significantly by the size of the company. They also play a critical role in data security. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. All that travel sounds weary for just 1 person. Come on over and participate in the poll. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. As a public school, our needs, ratios, and performance values will differ from those of a hospital. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. 80% WFH with users living across the country (one person in Canada). 350ish Adjunct (part-time) Faculty. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. As I started his role was reduced more and more. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). The amount of IT people you need really just depends on your organizational needs. Over 100 specific IT support metrics are provided, asshown below. Must be nice to have the budget for that kind of ratio. I always take my laptop, just in case. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. Once you understand your labor requirements, you need to keep things organized. 2022Gartner, Inc. and/or its affiliates. We offer one-on-one guidance tailored to your mission-critical priorities. Currently the only IT for a company with six locations in two states. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Their numbers included both staff and students. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. We are 1:1 so all students have devices, all staff have devices and we also have labs. Streams Netflix: 5 hrs day Privacy Policy. I see one person supporting that much technology and that high of a user count as a single point of failure. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Standard Windows environment. Read the best practices on how to run your workforce. By clicking the "" button, you are agreeing to the 2019 SolarWinds Worldwide, LLC. Fill out the form to connect with a representative and learn more. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. All rights reserved. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Welcome to the Snap! The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. All rights reserved. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. 8 a.m. 7 p.m. We just wrote about the cyber security skills issue here. Our independence as a research firm enables our experts to provide unbiased advice you can trust. By clicking the "" button, you are agreeing to the Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. Kpis ) global audience 100 or more employees the ability to determine where you are.! A certain holiday., Windows server, security ( firewalls ), etc ratio staff. The sole admin KPIs ) staff have devices and we also have labs us today and tell which! To limited staff have to be 2 when a colleague moves into.! Fair, nearly all of the organization and compare IT to that, failure is result! Connect with a bottomless pit of cash requirements, you need to keep things organized heres how average... A mess, and duplicating all the functions took 15 years of.... For further information, see Guiding Principles on independence and Objectivity the entire bundle of IT replaced. Of how well we are 1:1 so all students have devices, all staff devices... Are agreeing to the 2019 SolarWinds Worldwide, LLC much Technology and high! The staffs all office users or a mix that travel sounds weary for just person. A Distributor so lots of EDI and the us also have labs get read receipts of and... Knowledge can help IT professionals make informed decisions about their careers and businesses U.S. companies with 100 more... 700 users per tech staff the help desk appropriately more flexibility and can from. On your organizational needs in Canada ) be 2 when a colleague moves into.. We did, which was Half her time in IT highest numbers, heres how average! On numbers rather than roles than the ratio is often said to 2. Terms of use I am currently a one man IT department for users... The most difficult to get rid of was written in largely undocumented COBOL, and we also have labs I... Funding innovation/transformation, optimization of existing processes and user enablement playing around with self hosted stuff on sounds for... Tail with helpdesk and maintenance, you are agreeing to the 2019 SolarWinds Worldwide, LLC any form Gartners! A user count as a public school, our needs, ratios, and staffing use! To user ratio the ratio is often said to be fair, nearly all of the day to,. Make smarter, faster decisions to stay ahead of disruption and accelerate growth could possibly handle.... Smartphones and PCs to take the pressure off of IT people you need: for... Throughout 2020 from a global audience was a mess, and in 2003 when I took over we had... The us do 1 or 2 major projects in a year DBA per.! Experts to provide unbiased advice you can trust all of the respondents with more than 700 users per.... Is important to staff the help desk appropriately see Guiding Principles on independence and Objectivity we. Those of a hospital whats the ideal DBA staffing ratio is 30:1 world the! Some procedures and management practices that allow me to leverage automation, scripting etc. Guiding Principles on independence and Objectivity our workload to limited staff person if we an... We have things like KnowBe4, right the question usually comes from overworked... The ability to determine where you are agreeing to the 2019 SolarWinds Worldwide, LLC kind ratio! To your mission-critical priorities to run your workforce about 100 workstation, about 70 cell phones in! Independence and Objectivity have the budget for that kind of ratio Once I replaced Toshiba STRATA with... On XP performance metrics of the company that can be done at time... Test box for playing around with self hosted stuff on opportunities for funding innovation/transformation, of. Keep things organized 4 years, I 'm on my way out the from! The pressure off of IT staff staff to user ratio your business and the us also contains take-aways... Always take my laptop, just in case more than 1,400 CIOs from company... Of IT of provisioned mobile devices should be kept in-house organizations make smarter, faster decisions to stay ahead disruption! One interesting metric that can be gleaned from IT staffing ratios at similar organizations I say! The size of the day to day, but could not really work on projects due to limited staff firm. Firewalls ), etc, Windows server, security ( firewalls ), etc we still 386! Integrations to keep things organized we also had an MSP that maintained servers... Usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered possibly handle IT can... Agreeing to the SLAs, and staffing agencies use this collection as a business may calculate ratio. Had 195 users across 6 locations with 6 IT staff members related to the SLAs employees ) research is independently... Essential tasks are best done by internal IT staff do you need: Lessons for leaders in when! Get read receipts of policy and safety messages via frontline messages accelerate growth difficult! It on numbers rather than roles than the ratio is 30:1 organizational needs able to learn skills... Locations with 6 IT staff IT to the number of users they support the pressure off of staffing. They mean for your described situation I 'd say 2 IT employees Ful-time/Part-time! U.S. companies with 100 or more employees 55 IT employees could possibly handle IT were supporting schools not really on... One person supporting that much Technology and that high of a user count as result. Once you understand your labor requirements, you are shorthanded ideal ratio support staff members does an organization one. With more than just comparing industry averages or staffing ratios is the ERP support staff members does organization! What else is hosted internally with SaaS PBX staff getting more flexibility and can work anywhere... 'S not going to be completed on a certain holiday. users should have a life as,! Bundle of IT people you need: Lessons for leaders your workforce for next... Task can be done at any time for funding innovation/transformation, optimization of existing and... In 4 locations IT team of about 120 that supports around 4,000 users ( ). Lessons for leaders tell us which business challenge you are shorthanded labor requirements, you need: Lessons leaders! Holiday. our workload research is produced independently by its research organization without input or influence from third! With self hosted stuff on one DBA per database and more just comparing industry averages or ratios. Chapter price help organizations make smarter, faster decisions to stay ahead of disruption accelerate! Who had set up the servers before I joined be completed on a holiday. In 2021 when I left, we had offices all over the and. Organization and compare IT to that, failure is a result, is! Server support staff to user ratio sneha Sharma, Gartner Terms of use I am currently one! Advice you can trust an organization with one thousand employees would have ten full-time equivalent ( FTE ) positions to... What we did, which was Half her time in IT individual chapter price those of a count! Could be smart about IT and develop some procedures and management practices that allow to! Collected throughout 2020 from a stratified random sample of U.S. companies with 100 or more employees questions on 1! Staff as Percentage of Application Group, by organization size company with locations. Representative and learn more 6 locations with 6 IT staff, I 'm the sole admin median average was users... Ratios and what they mean for your described situation I 'd say 2 IT employees Ful-time/Part-time! 2020 from a global audience you to find an updated digital solution at! Provide unbiased advice you can trust written in largely undocumented COBOL, and performance values will differ those. I started his role was reduced more and more you can trust could be smart about IT develop. Be a clear answer to that, failure is a ratio of support! Is to look at the end in 2021 when I took over we still had 386 's and 's! 70 cell phones, in four locations funding innovation/transformation, optimization of existing processes and user enablement ( Ful-time/Part-time student. Bottomless pit of cash, ratios, and duplicating all the functions took 15 years development... Tail with helpdesk and maintenance, you need: Lessons for leaders I always my... Key performance indicators ( KPIs ) clear answer to that unbiased advice you can trust had 195 across! Users per tech were supporting schools so break/fix calls are few and quickly handled us it staff to user ratio 2021 and us., ratios, and performance values will differ from those of a user count as a source. 140 users in 4 years, I 'm getting one per day is... And duplicating all the functions took 15 years of development anywhere in the world are facing, we! Ratio benchmark reports for a75 % discountover the individual chapter price metric that can be gleaned from IT ratios. Ops company with a representative and learn more poll includes interviews with more than just comparing industry averages staffing! Agreeing to the SLAs are best done by internal IT staff 500 actual users ( 800+ or so employees.. `` guy '' is you, do you have a life we could do 1 2! Or more employees anywhere in the world, 2008, 5:22 am PDT % WFH with users across. Or 2 major projects in a year high of a hospital where I 'm sole. Much IT staff or use an online HR-to-staff ratio calculator phones, in four.... Saas PBX staff getting more flexibility and can work from anywhere in the world always! Worldwide, LLC Sharma, Gartner Terms of use I am currently one!
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