This can sometimes lead to a lack of transport options, especially during busy times such as holidays. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. The hold normally isnt longer than 1 week. We will tell you everything that you need to know about this status update, so keep reading. Please try using a pieceID / container number if available. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. If your package is on hold because of strikes, it might stay on hold until the strikes end. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Again, not very common but it does happen sometimes. Contact us, No contract. There are different reasons why container ships change routes. I travel around the world and US. The impact of port congestion on all enterprises profitability is one of the most significant consequences. It simply means that your package is not currently moving for one of the reasons given above. This specific document notifies all parties concerned about the location of the shipment. Your email address will not be published. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. swapping courier, passing through customs, etc. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. You might find this issue dragging on for many working days. Why is my DHL shipment on hold in Hong Kong? Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. ), it can also happen within a country. Second, double-check that all of the required paperwork is included with your shipment. In most cases, there is no need for you to contact the shipping company. So, if your parcel is work-related, then your work becomes affected too. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. This is very frustrating, but it cannot always be avoided. First and foremost, the shipment might not be allowed to leave the senders city. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China Some packages might even take weeks to clear customs in situations like this. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. You may track and trace shipments through DHLs website. Although this is not expected to occur often, pandemics can last for more than a year. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. goggles, etc.) The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. It is very frustrating to have your package on hold and it usually works itself out. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. Closed borders are another common reason why you might be finding your DHL shipment on hold. A DHL shipment on hold message means that there will be a delay in the delivery of your package. India. The package awaiting the next ship/flight/truck. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. What is the difference between transgenerational trauma and intergenerational trauma. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Learn More Insights and Innovation Generally, no, you do not need to do anything. DHL is well-known for its on-time delivery and low pricing for international shipments. Try it free. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. in the U.S., even under normal conditions. Another reason why you see the DHL shipment on hold message is port congestion. If there has just been a major storm or other natural disaster, this may explain it. I'm East Coast US if that matters. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. If its being held up due to traffic, itll most likely be resolved fast. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. U.S. Customs requires many documents for goods coming into the country. Single Shipment or Regular Shipping? You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. This does not mean that they lost the package or that the seller canceled the order. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. Don't love it? They've done a beautiful job managing my mail and shipping needs. But what do you do when DHL has placed your shipment on hold? This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . How Long Will DHL Shipment On Hold Status Last? Why pickup your mail in person, when you can get it on your phone? DHLs app isnt always trusted. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. There are multiple potential explanations for this issue showing up. If there has been any change in the shipping route. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Step inside and see how virtual mailboxes are the future of mail. Event Topic : Digital Innovation Conference - Being They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. truck instead of air). It could also be more local to your delivery area. Remember to keep an eye on it so you can find out when it arrives. If you do not have a tracking number, we advise you to contact your shipper. Same, but in Hong Kong as well. How long does it take to ship from Hong Kong to the USA? Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. Norway. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. This is the BEST service around for mail forwarding. Does Hong Kong have DHL? This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. Thats why they hire a customs broker or what is also called the notify party.. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? If you have done all of these things, you have no further control over the situation. You can likewise go to its email update feature to get . But it also says: Further Detail The shipment is currently awaiting the next available cycle. The occurrence of a pandemic may be considered the worse scenario of all. \r\n In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Different events can cause these delays, including the following: Port congestion or route changes. Any package, whether it is transported inexpensively or expensively, can be placed on hold. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. DHL Shipment on Hold? The shipper or online shop can start an investigation for lost items. I cannot say enough about how fantastic this service is. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. In these cases, your shipment will be placed on hold until it clears customs. Delays might be associated with local road closures, weather conditions, or strikes. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. Yeh Ive 2 watches coming from trusty to Ireland ! Theres definitely no way for the courier company to reach both the seller and the recipient. Port congestion is another common reason DHL puts your shipment on hold. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. It is the carrier that issues the Arrival Notice. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Most people have come to expect detailed tracking capabilities when they ship a package. How Long Can You Go Without an Oil Change After the Light Comes On? There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. Required fields are marked *. DHL experts simply check the customers details under electronic verification. Thankfully, the majority of delays last for less than a week. Cancel within 30 days for a full refund. Press J to jump to the feed. In case you experience this, DHL will always be glad to assist you. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. You should never see the on hold message if your package has been lost. What Does DHL Shipment on Hold Means? Is DHL reliable for international shipping? Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. One of these is owing to the bad weather condition we discussed previously. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. How to Contact DHL About a Shipment on Hold. In these cases, another driver will have to take over. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. 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