Help us improve this article with your feedback. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. About 3 business days before the event. No. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek We'll pay you through your payment method if your tickets sell. Hey this was just happening to me as well. Why are my credit card details necessary? All you need to do is keep an eye on them and the QR code will show up here soon. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. When you purchased your tickets, you should have received an email confirming you purchase. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. I linked my Cardinals ticket account and MLB account in the past. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. se Google Chrome for a smoother experience. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. This is done to prevent potential fraud or security issues. What happens if events are postponed or rescheduled? We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. I am in the same boat here what ended up happeneing to you? Sellers also receive some benefits from this FanProtect Guarantee. Press question mark to learn the rest of the keyboard shortcuts. Did you just list the tickets? You will enter your community username and new password and done! Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. What happens if events are postponed or rescheduled? Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Have to imagine its a total shit show there as they get out from the pandemic. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. If not, tap on the team name filter to change. Sorting by date helps you discover events,. StubHub is an eBay company that began selling and reselling event tickets in 2000. Help us improve this article with your feedback. But, no need to worry on that actually as you do have the tickets! Don't show them on your phone. In order to sell tickets on StubHub, you need to: Create a StubHub account. Ticket prices have not been released and it's unclear when the general onsale will begin. Remember, you need to print these tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. After the switch, you will enter the email address you use to access the community in order to reset your password. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. All Rights Reserved. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. You might have to create an account. In most cases, tickets aren't issued until 24 hours before the event. Select the date of the event and the type of ticket you're selling. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. You see that, so you jump in and try to buy these good tickets. Customer service all the way to your seat, 2000-2022 StubHub. Download the MLB Ballpark app. Help us improve this article with your feedback. StubHub is the OG of ticket resale. Thanks for any help. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Customer service all the way to your seat, 2000-2022 StubHub. I check the L.A. Superior court site daily and the ticket is still not in the system. Probably way understaffed at the moment. How you get your tickets depends on the kind you bought. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Stubhub doesn't guarantee anything. (Game is day after tomorrow). Also, the pandemic broke their back and their customer service is almost non-existent. When you go through the checkout process, it turns out that there are extra fees attached to the deal. They should appear on the site soon. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Ticket Listing Information 9. Bought my tickets 4/6, said they would be ready 4/22. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Danielle is the author of this solution article. Press question mark to learn the rest of the keyboard shortcuts. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Print. Yes If you buy you are covered by Stubhub fan promise. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Apparently they should be ready by midnight tonight. Like eBay, StubHub ignores design in favor of data. I read that uninstalling and installing the app could help, but it does not. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. I never received an email. Thanks. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. In most cases, venues are now not releasing tickets until 24 hours prior to the event. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Press J to jump to the feed. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Sorry we couldn't be helpful. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. You will enter your community username and new password and done! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub has had some serious software glitches the past few months. You'll pick up your tickets on event day. I'm not sure what I need to do if I can't pay it by the court date. Did you find it helpful? If so, wait a few minutes. I dont want all this stress right now! Do I need to print these tickets? The event is tonight. Customer service all the way to your seat, 2000-2022 StubHub. Great question. Re: selling tickets that arent available yet. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. No. Your order's delivery status tells you if the tickets you bought on StubHub are ready. After the switch, you will enter the email address you use to access the community in order to reset your password. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. . TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. . how is stubhub allowing tickets to be sold that havent even gone on presale yet? Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). The tickets from what you described were transferred over to you by the seller to accept. We are changing the way you register and sign-in to the StubHub Community. We are changing the way you register and sign-in to the StubHub Community. Event is September 26. If I purchase both sets, will the seats be together? Then go to team "Colorado Rockies" and your tickets should be in there. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. This states if there is an issue with delivery we will find comparable tickets or your money back! After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Please try again." Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Ticket sellers on StubHub get to set their own prices. ballpark app fixes this. Anyone know what to do? Sorry we couldn't be helpful. good luck, access downloaded the code but it was not accepted at the gate. 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