But Ticketmaster had better tech than anybody in the industry. Persistence is key got it Ill keep trying. Fees were created to create another pile of money. If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets. But when you go to Ticketmaster, you prepare for a horrible experience. (You may have to sign in again to your Adobe account.) With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. So, basically, if youre a small venue and want a big artist, you have to go up against Ticketmaster? Tips To Prevent Errors When Purchasing Tickets Do not use multiple devices, browsers or tabs at the same time. We are unable to complete your request on this device. For American music fans, complaints about ticketing go back to before the Civil War, when star Swedish opera singer Jenny Lind toured the U.S. under the auspices of promoter P.T. 8. Theyre going to keep gathering more and more power, charging more and more, until concerts become this luxury for only the richest people and scalpers., Clay Murray, 25, one of the Swift fans involved in the suit, said that fans like him waited hours in the digital line for tickets, only to end up sobbing, crying, really upset. Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. Ticketmaster, with its 6,500 worldwide employees (compared to 44,000 at Live Nation Entertainment), controls close to 80% of the ticket market in the U.S. With estimated annual profits of $750 million, it is the most lucrative piece of the Live Nation conglomerate, which cleared $15 billion in yearly revenue as of Sept. 30. How do I get my Ticketmaster account unblocked? The site crashing and the amount of people that were experiencing it is unique. It's nothing to worry about, just an added security feature. I was just curious if anyone has had to deal with before this and can help. Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. How to Access Your Ticket(s) using the Mobile Website: Open web browser app and go to ticketmaster.com. Select Sign out or Sign out of all accounts. The service fee is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee. Will you support Voxs explanatory journalism? It says "never been updated". If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: You have incorrectly entered your credit card number. Ticketmaster outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. As a fan, the first thing is that [dealing with a monopoly] is going to be a bad service and a bad experience. Add on a service fee of $42.90 and a processing fee of $5, and the price of admission (excluding parking and concessions) comes to $337.90. The ultimate problem may just be the fact that many more people want to see Taylor Swift than there are seats available on her tour, which comes to SoFi Stadium for five nights in August. The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. 4. Last week, Brooklyns Barclays Center (home of the NBAs Brooklyn Nets and arena-sized concerts) ended a seven-year deal with SeatGeek one year into the contract, to partner up with its old vendor: Ticketmaster. Press question mark to learn the rest of the keyboard shortcuts. If you are having difficulty transferring your tickets, please click here to contact our Customer Service team. Still having trouble. Youll still have websites crashing whether its Ticketmaster or Joes Tickets or whatever.. Can you explain why that merger with Live Nation is important? Find your order under the My Tickets section and click See Details or tap My Events on the app. I was just curious if anyone has had to deal with before this and can help. Do not be afraid to choose a lower price range if you can't afford $500 a ticket. And then extra fees are tacked on or the [high price of the] ticket. LEARN MORE. Loading. This error is caused by an interruption to the transaction process. You can also contribute via. Something went wrong while submitting the form . Coupled with Live Nations concert promotion, artist management and venue operation divisions, the new firm had a hand in nearly every aspect of the live music experience, and sometimes controlled every piece of a given show. Case in point: For Blink-182s reunion tour date at Banc of California Stadium on June 16, the list price of a Platinum ticket is $290. Live Nation Entertainment is already under extensive scrutiny after the multiple fatalities at two Live Nation-produced events, Astroworld and Once Upon a Time in L.A., with hundreds of plaintiffs suing for wrongful deaths and injuries. Unfortunately Tuesday night I got the same error message all day. How do I get my Ticketmaster account unblocked? Why can't I get into my Ticketmaster account? Press J to jump to the feed. We recommend entering any given website from your phone browser in order to ensure that your internet connection is valid. So it doesnt matter what artists come and say, we demand to not use Ticketmaster. Ticketmaster has the venue and the venue has its hands tied. Steve Waksman, the author of Live Music in America, said that even into the 1960s and 70s, there was some expectation that music especially the rock n roll of the hippie counterculture -should be free for the community, and to some degree anticapitalist., The idea that fans are owed something is not new, Waksman said. By requiring a phone number, having direct access to an active number, and the entry of a verification code delivered to your phone, we decrease the opportunity for anyone, especially bots, to create Ticketmaster accounts. Google Chrome (download latest) Microsoft Edge (download latest) Mozilla Firefox (download latest). This is happening to me too, but only when I'm on wifi. Can I use a screenshot of my mobile ticket to enter? They can extract money from every angle, and they do. Verified Fan, Ticketmasters system to suss out actual humans from bot traffic and scalpers, had worked for acts like Springsteen and Swift in the past. She never ended up with a ticket and spent the entire day in queues. So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. If no order appears in your Order History, we recommend that you then re-attempt your purchase. If Congress decided it was worth putting caps on the secondary market, you wouldnt have the same pressure, Budnick said. Theres some precedent for ticketing legislation, like the 2016 BOTS Act, which authorized the Federal Trade Commission to levy fines for automated ticket scalping. Let's go back and try again. They also believed the Verified Fan database was rife with resellers with fake email addresses. You don't need to refresh the page when you are in the queue. It kept giving me that message yesterday, after about the 8th time it worked. 21. ), Pearl Jam walked into something they didnt understand, Rosen said. And, baseline, we just would get better services. Why does Ticketmaster not work on my Iphone? Instead, I get this same message after acknowledging the Terms & Conditions pop-up, with no way to break out of an endless loop between this error message the pop-up. Sign In / Sign Up. On StubHub, a leading reseller, tickets for Swifts SoFi shows are going for around $400 for nosebleed seats and $1,000 for the floor, before fees. SHOCKING! Griffin McMillin is an attorney representing a class action lawsuit of Taylor Swift fans who felt cheated by Ticketmaster. Several people reported that when they tried to get ticketmaster something went wrong for an event through Ticketmaster, they received an error message saying Something went wrong. This is typically a problem with the email address you used when purchasing your tickets. [That solution] was lets just all be on the same side and merge.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Things going wrong with my tickets is one of the few things that worry me. Fix 2. Why is the Ticketmaster queue not moving? To delete the cache, turn on Clear app cache on next launch. Barnum, prompting riots and howls of corruption when her shows instantly sold out at inflated prices. And we automatically block bots. Is it better to buy tickets from Ticketmaster on phone or computer? Live Nation owns or operates some venues exclusively (like the Hollywood Palladium and YouTube Theater) and leases nights at others like the Hollywood Bowl and SoFi Stadium, where they pay the venue fees to produce shows. But from talking to you, it seems like Ticketmaster can assert its dominance on the artist side. What is the age limit for a BLACKPINK concert? Tap the menu icon on the top left of your screen and click My Tickets.. Switching to data on my phone works! Some online service providers use a proxy server. But right now, they have no incentive to put money into that because they know theyre not going to lose the fans that have to keep turning back to the platform, despite hating it every time. 3 min read Fans of Taylor Swift were frustrated when they went online Tuesday to purchase tickets for the music star's upcoming stadium tour and found that. Please follow+DM us with your IP address. The Chicago mayors race shows Democrats still have a crime problem, Take a mental break with the newest Vox crossword, Brad Pitt was the only winner of the Aniston-Jolie tabloid battle, The big, neglected problem that should be Bidens top priority, Sign up for the After getting shut out, frustrated Swifties then watched coveted seats hit the secondary market at astronomical markups. Ticketmaster knowingly oversold the tickets and then attempted to cover it up by claiming they were counterfeit, according to the head of the Mexican consumer protection agency Profeco. . I was never attempting a ticket. Being able to play there at a price you want to set should be an option.. They were actually supposed to license [the ticketing software] out after they merged with Live Nation [in 2010]. If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! Service code: _G5NPjDtKGtmX5bf-16d0a9c6171". Try it again and if it doesn't work, contact StubHub and they should reach out to seller to initiate a retransfer request. Why does Ticketmaster keep telling me something went wrong? But after tech failures shut out millions of fans from the on-sale for Swifts Eras tour in November, the ticketing firm came under fire from all sides. It really pisses me off that a lot of [fans] feel like they went through several bear attacks to get them., Bad Bunny fans found common cause after thousands attending the rappers December Mexico City stadium show were turned away for allegedly fake tickets. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . One such lawsuit involves an event at the Azteca Stadium in Mexico, where Ticketmaster oversold the tickets for an upcoming show by Taylor Swift. Turning off your wifi and do it over cellular data seems to work! The AVS settings within Altru need to be lowered to accept payment without using the CSC level. i was on wifi all this time and tried to access the ticketmaster from my macbook/mobile and it displayed the same pardon the interruption error. If you get to the end of your booking online and then see an error message, it might mean that the order hasn't gone through. Receiving this error means that your request did not make it to the ticketing system. While there are competitors such as AEGs ticketing arm AXS, SeatGeek, Eventbrite and Tessera, no one comes close to Ticketmasters market power. Got in on the app and viewed some upcoming tickets. Over the past week, that giddy anticipation liquefied into bleak, resentful disappointment as tickets became increasingly difficult to purchase. I hope this helps anyone. So if you cant do that, why? And youre all competing for one seat at this bad restaurant. 23. The background image height is less than the widget height. Check Your Network . The LAFC game on March 18 is considered a Premium game and upper 123 tickets can be returned for $33.60 each. In 2019, the DOJ said that new regulations on Ticketmaster were the most significant enforcement action of an existing antitrust decree by the Department in 20 years., Live Nation and Ticketmaster are the owners of venues, theyre vertically integrated and they sell the tickets, Klobuchar told The Times in November. Please consider making a one-time contribution to Vox today. If you want, you should be allowed to play SoFi for $50 a ticket and have no resale market. Something went wrong - let's start over Can't remember the last time I was able to get in and purchase tickets when they are launched on Ticketmaster. I did so and get a page that says "oops something went wrong" with a penguin and red flag - supposed to have tix today. Several high-ranking concert industry executives, who requested anonymity so they could speak freely about the competition, said they suspected Ticketmaster erred in placing all the Eras tickets on sale at once and allowing fans to pick their own seats, which led to bottlenecked traffic. From what I can glean, there would be a much more flourishing venue scene. However, it is unclear whether these restrictions apply to events that have been rescheduled or postponed indefinitely. Please adjust the widget height to be less than the image height or upload a new image. We prioritize fans whose events are in the next few days. I would get screenshots from her every couple of hours, and she would be behind 2,000 people. 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