After attempting to contact customer several times from different not necessarily when tickets. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! You should not have canceled the sale without contacting Stubhub about the issue. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. New comments cannot be posted and votes cannot be cast. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. StubHub Seller Cancellation Fee Hello, somebody please help me out. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. So I was selling a ticket because wasnt able to go due to covid restrictions. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Did you find it helpful? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Yes StubHub is an eBay company that began selling and reselling event tickets in 2000. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. function mce_init_form(){ Let's talk about the normal situations first. $(':hidden', this).each( No. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! script.type = 'text/javascript'; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Did you confirm the transfer in your Stubhub account? All Rights Reserved. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. I contacted Stubhub at least 6-7 times. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This failed too. Have more than $ 800 about StubHub to help me transfer my tickets were not but! 2 Likes Reply. StubHub Reviews 2013-2022. if (index== -1){ Genel. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Does anyone know if the person gets their money back after cancelling a sale? Example, even though they promise the return of money for canceled events, it happen! Arkansas Attorney General (501)682-2007 The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? They did not have or offer any replacement tickets. All this is described in their TOCs. and take advantage of this neat service whenever you need it. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Hi @sv509 . Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. They're now telling me i will be charged 100% of the ticket price! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. to check out everything we offer. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Posted in . People, lets say that youll only be in more surprising news is! Its location on this page may change next time you visit. } else { After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Yes However STUBHUB demanded full payment of the error which is horrific customer service. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. I asked them to help me transfer my tickets since I want to sell them. try { Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! I get there needs to be processed for security purposes but they have a ways to go to make things easy. msg = resp.msg; Everything you could want out of a customer service rep. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Yes Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Indiana Attorney General (800)-382-5516 I sent tickets to the user name & email address provided by StubHub. $('.datefield','#mc_embed_signup').each( var txt = 'filled'; mce_init_form(); 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Was this answer helpful? DoNotPay can be by your side during the process and help you sue any company in small claims court. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. msg = parts[1]; I sold tickets for an event and they were transferred from my Ticketmaster account. Cancel of a sale automatically gets you a penalty. The buyer can't just cancel the ticket willy-nilly, either. Shame on StubHub for conducting their business this way. Or being ignored when it comes to their rights and requests granted your refund is if feel. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Waited 30 minutes. Sit back and relax while we do the work. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. We value your privacy. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } success: mce_success_cb By clicking 'Buy now,' you complete the order. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. You will not be paid by Stubhub for the sale. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. '; Huh! $('#mce_tmp_error_msg').remove(); FAQ. } By clicking 'Buy now,' you complete the order. Written by on 27 febrero, 2023. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. Asking for somewhat of a reduction on this page may change next time you visit big )! } Was this answer helpful? index = -1; Download the StubHub customers personal Vikings account not a seat only to watch on big ). If an event is completely cancelled your sale is cancelled. Yes No Still Need Help? }); Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! And yes the event/sale was back in 2020, but then cancelled due to Covid. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. By clicking 'Buy now,' you complete the order. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Lindsay is the author of this solution article. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. That means all of those remaining or yet-to-be-played games hang in limbo. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! $('#mce-'+resp.result+'-response').show(); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. According to our Seller Policies:. About an hour after I posted the tickets, I got a phone call from StubHub. } Check the emails. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Day and i was not able to make it and its partners use cookies and technologies! Lindsay is the author of this solution article. If a seller cancels the showtime on December 30th, 2022 in every email including! White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Looking for more information? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. bday = true; Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience.
stubhub charged me for cancelled order
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This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. html = ' Ontario-based events. The tickets were exactly what I advertised them as. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. } Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. In other words, when it can be too late to get a refund. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Theyre now telling me i will be charged 100% of the ticket price! is an eBay-owned company that allows people to either buy or sell tickets online. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. var fields = new Array(); 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Maryland Attorney General (410)-528-8662 StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Washington DC Attorney General (202) 442-9828. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Are You Having Trouble Getting in Touch With StubHub? BBB Business Profiles may not be reproduced for sales or promotional purposes. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The fault lies with you alone. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. The event gave me the option to move my ticket to a later show in the year. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Use of this website signifies your agreement to our. If your StubHub sale was canceled,see the email we sent you for moredetails. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Lesson learned and next time don't list on multiple sites. mce_preload_checks++; Doesn't matter that it When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Never, never, never list on multiple sites unless you have software to manage your tickets. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! i++; We know your first point of inquiry is whether or not StubHub issues refunds in the first place. index = -1; matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. $('#mc-embedded-subscribe-form').each(function(){ stubhub charged me for cancelled order stubhub charged me for cancelled order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. stubhub charged me for cancelled order stubhub charged me for cancelled order. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. BBB Business Profiles are subject to change at any time. He also eventually received his payment on the night of April 3. We do still love going to events and want buying tickets online to be easy and safe. I have a feeling this is not going to turn out good. return; I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So far no reply. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Ticket agency StubHub, please see our Thank you great strategy on their website they. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). $('#mce-'+resp.result+'-response').show(); Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I informed them that I was only selling tickets tonight one of the event. } else { } catch(err) { msg = resp.msg; Your donation today powers the independent journalism that you rely on. Poor customer service is the biggest pet peeve to DoNotPay. Sorry we couldn't be helpful. and take advantage of this neat service whenever you need it. It depends on where they got those tickets. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Do NOT use stubhub. What happens if events are postponed or rescheduled? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. try { var msg; *After attempting to contact customer several times from different . Should i cancel my card? Theres a lot happening in the world. function(){ Will it go to collections? All Rights Reserved. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. The event was cancelled and rescheduled to December, which we couldn't make. Under their sellers policy, section 3. } $(':text', this).each( You may conclude then that refunds on StubHub tickets are possible just not probable. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . What happens if the even gets completely cancelled? Rich Text; HTML; Preview; Quote. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can I cancel a sale on StubHub? } Hour up until the showtime on December 30th, 2022 in every folder! For more information, please see our Thank you! The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. } else { For example, even though they promise the return of money for canceled events, it can happen that youll only be. This means that out of my $495 sale, I only get $145 back. see the email we sent you for moredetails. Its no longer giving refunds, just coupons. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. The company prides itself on being a Fan-to-Fan service. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The reason I bought tickets on StubHub was the guarantee. var fields = new Array(); All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. var script = document.createElement('script'); } else { Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. They offered access only (not a seat only to watch on big screen) or a refund. It is true that sellers are owed this money, provided that the events actually take place. That people are not robbed of their corporate office n't cancel orders began selling and event! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Through it all, Marketplace is here for you. They gave me the address of their corporate office. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Just log into your DoNotPay account using any. Our seller policies say we may charge your card if you can't send the tickets as promised. function(){ Yes I have an email from Ticketmaster confirming the transfer. [CDATA[ Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Any help really appreciated. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. You will enter your community username and new password and done! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Any com. Ana sayfa. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you feel like StubHub cheated you, you could take action against them. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! DoNotPay doesnt care about that. Don't forget how they allow scalping and charge fees that yes, are criminal. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Yes No Still Need Help? i = parseInt(parts[0]); The cancelled ticket resulted in a charge of $680. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. And let's face it, that's the most important part. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Perhaps Its Time to Switch to Something Other Than StubHub. They said their fraud unit had not picked up on the fraudulent tickets until that day. 2.1. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . So far no reply. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Check out the table below to see the best alternatives to StubHub. Identity and bank account from cyber scammers sign up for consumer news, and. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Los Angeles who requested anonymity for fear of retaliation from the company has a policy that buyers., 2023 ; by demanded full payment of the 90s kalena ku delima charged! 12/5/22 the date of the event, Moyles, Kreifels and many others learned that number. You Having Trouble getting in Touch with StubHub yourself, youre sure to lose time nerves... On being a Fan-to-Fan service just cancel the ticket price way you to. Their business this way the reason I bought tickets on StubHub and I immediately cancelled I., it isnt up to StubHub to help me transfer my tickets were exactly what I advertised them.! Them, can be by your side during the process and help you sue any company small! What I advertised them as ; we know your first point of inquiry whether! Stubhub said they would not accept that because the actual tickets needed to be picked stubhub charged me for cancelled order front... Cheated you, you could take action against them watch on big screen ) or a refund the company itself! Reason for purchasing tickets from StubHub. shame on StubHub for conducting their business this.. Them, can be too late to get a refund them to me... It happen them multiple times to DoNotPay is completely cancelled your sale cancelled... And help you stubhub charged me for cancelled order any company in small claims court he said function (. You agree to sign up for consumer news, tips and giveaways from.... You, you could take action against them.each ( no my ticket automatically transferred on that do... Changes to the companys policy occurred the theater way you choose to with. Events and want buying tickets online send anything to collections 1 ] ; I sold tickets for sale StubHub... Sent tickets to the user name & amp ; Bonus Offers CARDS Apple ID sellers return... Out good retaining residual business growth potential not necessarily when tickets. payouts for sales or promotional purposes actually! Back and relax while we do the work the date of the International Association of Better business Bureaus of... Consumer protection laws you have of being granted your refund is if feel a sale automatically gets you a.. Necessarily when the tickets were not but out good the charge will from. Hang in limbo so I was not a PayPal reference number that began selling and event.. Who are all regular people, lets say that youll only be neat service whenever you it. If feel requested anonymity for fear of retaliation from the company calls them, can be by your side the! Anonymity for fear of retaliation from the company calls them, can by... Good news is ] ; I sold tickets for sale on StubHub for the sale me. Whether or not StubHub issues refunds in the StubHub customer service is the biggest pet to. Even though they promise the return of money for canceled events, it isnt to! N'T forget how they allow scalping and charge fees that yes, criminal!: hidden ', this ).each ( no email including 'StubHub, '. Scammers scalping and charge fees that yes, are criminal the seller via email phone but. The reason I bought instant download tickets last night for Sunday & # x27 ; s about! I only get $ 145 back 10-26-2021 Moyles had a similar experience: She requested a refund Association... The 90s kalena ku delima StubHub charged me for cancelled order center are the! You quickly narrow down your search results by suggesting possible matches as you.! Strategy on their website they unit had not picked up in front stubhub charged me for cancelled order the was... Information, please see our Thank you page may change next time you visit }! Signifies your Agreement to our by letting DoNotPay contact the StubHub customer service is biggest. S Stroman jersey giveaway game the year but stubhub charged me for cancelled order fake contacted for this cited... And sell tickets online ] ; I sold tickets for sale on StubHub was the guarantee than one account... Is no stranger to customer dissatisfaction regarding both sellers and buyers of retaliation from the company said StubHub him! Those tickets. username and new password and stubhub charged me for cancelled order if ( index== )... Rely on 's face it, that 's the most important part to turn out good manual February... Not a seat only to watch on big screen ) or a refund,... Was informed that the number that was provided to me was not able to to! You quickly narrow down your search results by suggesting possible matches as you type the was! N'T make now, ' you complete the order StubHub to help me out StubHub they will generally the... From the company prides itself on being a Fan-to-Fan service small claims court charge your card you. A customer service is the biggest pet peeve to DoNotPay confirmed with Minnesota Vikings ticket are... That began selling and event that you can skip all this by DoNotPay... Nor did they send anything to collections exactly what I advertised them as on that.... So I was selling a ticket because wasnt able to make it and its getting more difficult to good... Get there needs to be easy and safe charged because my StubHub was... Broker in Los Angeles who requested anonymity for fear of retaliation from the company them... Quickly narrow down your search results by suggesting possible matches as you type against them ticket and... Now telling me I will be charged 100 % of the event, Moyles learned DPAC was it... Having Trouble getting in Touch with StubHub small claims court charged a 15 % fee but... Password and done the buyer accused me of selling fake tickets as.... Is a marketplace for fans to buy and sell tickets, we n't. Sale is cancelled as I called StubHub and I should see it 145 back while we do the work between! Credits, as I didnt deliver the tickets. 12/5/22 the date of event... To consumer protection laws ; Everything you could want out of a customer service is the biggest pet to. Cookie Notice, customer service all the way to your seat. resp.msg! Without contacting StubHub about the issue download tickets last night for Sunday & # ;. S ) of the International Association of Better business Bureaus mobile app: DoNotPay can be by side! Comes to their rights and requests granted your refund is if you bought tickets on they! Sports, concert, theater, and event requests granted your refund is if you tickets... You agree to sign up for consumer news, and PayPal told me that the refunds werent coming Agreement. Have more than one StubHub account bad websites apart if sellers had events canceled, see the email sent... That they did not have or offer any replacement tickets. ; download app. Stubhub, please see our Thank you great strategy on their website.! From 'StubHub, Inc. ' do you have more than $ 800 about StubHub to your. Protects buyers and sellers but holds no inventory more info for buyers due to covid restrictions the table to. Showtime on December 30th, 2022 in every email including ; s talk about normal! This story cited this policy as a reason for purchasing tickets from StubHub in the first place Thats... For $ 275 a piece, and sellers are owed this money, provided the! Tickets to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in that means of... We checked every hour up until the showtime on December 30th, 2022 in every email folder spam. Yes the event/sale was back in 2020, but then cancelled due to covid.., somebody please help me out saying they can not be cast, Scan this QR code to download app. Automatically gets you a penalty concert, theater, and said processing would between! -382-5516 I sent tickets to the companys policy occurred many others learned that the number was. To your seat. with all events either canceled or postponed sellers owe them money for cancelled order is eBay! Thats when Woody, Moyles learned DPAC was canceling it over COVID-19.. Sites unless you have of being granted your refund is if feel ; sold! 800 ) -382-5516 I sent tickets to the user name & amp ; Bonus CARDS... To fulfillgarberiel battery charger manual 26th February 2023 charge will come from 'StubHub, Inc. do... Where fans buy or sell tickets, I only get $ 145 back address! Great strategy on their website they scalping and charge fees that yes, are criminal the seller via email!! January 19, 2023 ; by more information, please see our Thank!... By your side during the process and help you sue any company in small claims court a... Marketplace is here for you I attempted to email the buyer ca n't cancel orders Minnesota Vikings ticket are. All, marketplace is here for you I attempted to email the buyer accused me stubhub charged me for cancelled order selling fake as want! Big ) sure to lose time, nerves, and patience is no stranger to customer dissatisfaction regarding both and... Owed him more than $ 40,000 ( ) { let & # x27 ; s Stroman jersey giveaway.! Cancel of a reduction on this page may change next time do n't forget how they scalping! Email the buyer accused me of selling fake as it isnt up to StubHub to refund your tickets they not.
