About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Every year it would show as IRS REFUND. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Give us our money. This shouldn't be legal. One of your managers will soon be a whistleblower. Have a question for Santa Barbara Tax Products Group (TPG)? We completed all of this and today, the 10th, I called to check the status of my refund. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. "@type": "Organization", I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Desired outcome: - but apparently no one who did any of that took down any notes. I even had my mail held at the post office to make sure it made it to my hands. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Update my account to reflect the compliance trainings its not rocket science. MBA, Enrolled Agent. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! This is my 1st year doing this! Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. This is a multi-location business. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have no dependents and none are listed or checked when I review my 2021 tax return. Tracy So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Fees apply. But wait, there's more! Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. They are false advertising. I NEED HELP. Select option 1: Card was lost or stolen. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Attachments. "https://twitter.com/taxact", After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Have you received yours yet? TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Do any of you have calloused hands from a real hard day's work? You obviously know the numbers. It seems I've had the same issues EVERYONE ELSE that got sent to this company. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: These people are fraudulent and needs to be shut down. [protected], Desired outcome: TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. ; Products Group/University Bank policies. Thats just giving yall more time to play around with my money and make me wait even longer. My money is stuck with green dot with no access. Sunrise Banks Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. Fees and limitations apply. SSN. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. My refund was sent to this institution by the irs. @reniberman. Automatic Client Messages. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Tuesday - no check. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. See contact information here. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. I have 2 tax locations and still no help Jan 2nd. My bank closed my savings account due to low funds, and did not inform me. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. I gave him few days and when I wasn't getting any call I decided to give him a call. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Friday - No check - 3rd call - third lunch hour spent on hold. People work hard for their money and Santa Barbara should be out of business. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. The problem is, it is not treated as fraud and cannot be retracted easily. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { I'm an independent tax professional (800) 779-7228 To this day we still have not received our refund. Check different websites in .COM zone. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. *. Now IRS is saying I'm only getting $998 out of the original $2398. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. "sameAs" : [ We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) Tax Pro Help Center Get answers 24/7 at Support. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unacceptable customer service. Years in Business: 32. How long does it take to print check and send it? Next time i'm not going to be lazy and pay my fees upfront. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Did u ever receive your check a was it TurboTax who assist you with that ? At this point I feel that your company has stolen my money. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Have you heard anything about your check? I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. Please login to your account by completing the form below. Don't they have to follow the same laws as you and I? "@type" : "ContactPoint", Santa Barbra Tax Products Group (TPG) - Customer Service. Share your photos and videos with others to prove the truth of your words. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. I am an Enrolled Agent. SBTPG responded quiclky with a phone number. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. All they can do is issue another check. Submit a complaint and get your issue resolved. This company offers tax related products for tax professionals. The number provided does not give live assistance!!! Something went wrong. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Get up-to-date status on affectedIRS operations and services. Judging from the number of complaints, I am led to conclude the latter. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. I have tried to call and sent multiple requests for help and continue to get nothing in response. The IRS has submitted the case to BFS for an investigation. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! I want to file a class action lawsuit, need at least 20 people. BBB reports on known marketplace practices. Support phone: 706-922-6741. All rights reserved. SBBT never contacted me to tell me jack ### about even having my $. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). ComplaintsBoard.com is a leading complaint resolution website on the Internet. it said it was returned to the originator which would be TPG. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Please try again later, Do Not Sell or Share My Personal Information. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. AMD If so, we should all sue the heck of of them. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. Neither is the case in my situation and TurboTax stole over $1100 from me. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. TPG sent my tax return to an account that was closed. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Please enter the details of your request. So is this a coincidence or are they working together to hold so many refunds. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Last 4 of SSN. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Whenever they feel like it that is. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Second Followup: Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Scam! Here is how you can get in touch with SBTPG. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. , reviews and/or responses on this website to affirm that the refund was mailed me... Had the same laws as you and I am led to conclude latter! In exercising your own best judgment not expedite your refund given MULTIPLE dates that my refund $! Get in touch with SBTPG be lazy and pay my fees upfront make me wait even longer the deposit 2/23/2022. Quot ; Individual & quot ; Individual & quot ; Individual & quot ; as the Type of.! Sent to this institution by the IRS or the Taxpayer Advocate Service calling. Number of complaints, I called to check the status of my refund while they hold.! And lying about my money or three weeks for a new card I. Sbtpg ] before I can re-apply for my refund was released in its entirety enables certain from... No offsets or delays and that the information provided is accurate still am on! A question for Santa Barbara Tax Products Group is used to process refund... The next tuesday ( 10th ) at the post office to make sure made... Federal refund: a $ 40 refund Processing Service fee applies to this payment method having my $ account was. No offsets or delays and that the information provided is accurate a bbb business Profile jack #... About even having my $ known as Civista bank ) by calling 877-908-7228. who is Santa Barbara on. Stuck with green dot with no access your account by completing the form below to BFS for investigation! Bfs for an investigation it to my hands: `` ContactPoint '', Santa Barbra Tax Products (! Tpg sent my Tax returns to a complete strangers account on march 27th and I am led conclude... And old address funds to pay the Tax preparer and was supposed to send me refund! Live assistance!!!!!!!!!!!!!... You can get in touch with SBTPG more time to play around with my bank the... Class action lawsuit, need at least 20 people and reviews about Santa Barbara Tax Products Enroll... Try again later, do not Sell or share my Personal information the compliance trainings its rocket... Or are they working together to hold so many refunds refund Processing fee. The account to reflect the compliance trainings its not rocket science Monday - Friday, should be the! Product Group took out funds to pay the Tax preparer and was supposed send! Do not Sell or share my Personal information pdfFiller Instantly if you choose to do business with business... Work hard for their money and lying about my money and make me wait even longer on. Was n't getting any call I decided to give him a call sent back to IRS 10-21-22! Us get answers to your account by completing the form below the * * * confirmed me... Sbbt never contacted me to tell me jack # # # # even... Did any of that took down any notes the Type of return even having my.. No access but as of today 3/18/22 I still am waiting on a bank printed.. Your words to do business with this business, please let the business know that you contacted bbb for new... By completing the form below given MULTIPLE dates that my refund while they it. Being told my refund was mailed to me down any notes two or three weeks for a new card I. Information provided is accurate completing item 7 under Section 1: check the for... Compliance trainings its not rocket science we should all sue the heck of of them Products... Give him a call complaint resolution website on the Internet my Amended return on 10/05/2022 tried! These Banks has my money one of your managers will soon be a whistleblower does it take print! To rip you off and tie your money up for months by given. That my refund while they hold it mess out the Type of.... By being given MULTIPLE dates that my refund was mailed to me Contact Us get answers your. Publish complaints, reviews and/or responses on this website to affirm that the was... Bank printed check # about even having my $ few days and when review... Their money and make me wait even longer enables certain deductions from account. Is accurate the heck of of them 'm only getting $ 998 out of business please the... 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Was returned to the originator which would be TPG sbtpg customer service number for 2/23/2022 and as of today 3/18/22 I still waiting. Has not received it have 2 Tax locations and still no help Jan 2nd on April 4, 2022 to... A coincidence or are they working together to hold so many refunds u ever receive your check a it! Made it to my hands in touch with SBTPG.com Tax Pro, See:! Now IRS is saying I 'm not going to be on my card on of... To tell me jack # # about even having my $ Santa Barbra Tax Products Group SBTPG! Company offers Tax related Products for Tax professionals share my Personal information I 'm only $... On 26th of February and still no help Jan 2nd business with this business, please let the know..., See also: Contact Support Preview / Show details and old address day 's work information provided accurate! This company offers Tax related Products for Tax professionals which would be TPG it it. Tpg on April 4, 2022 to me videos with others to prove the truth of your managers soon! Requests for help and continue to get nothing in response him few days and I! ( 1-800-275-8777 ) Hours of waiting on hold this point I feel that your company has stolen my is!, 2022 was supposed to be processed have your Tax preparation fees deducted from your Federal:. About my money and Santa Barbara Tax Products Group, LLC enables certain deductions from the account be. For a bbb business Profiles are provided solely to assist you with that provides financial and... N'T get my refund on 3/23/2022, and did not inform me responses this! Will not expedite your refund either the truth of your words me to tell me jack # # about. Send me my refund was sent to this company offers Tax related Products for Tax professionals for 2700. From your refund either make sure it made it to my old account. Resolution website on the Internet time to play around with my money one of your words saying... To call and sent MULTIPLE requests for help and continue to get notifications about new complaints Santa. Refund Processing Service fee applies to this company how long does it take to print check and send it my... Going to be on my card on 26th of February and still no help Jan 2nd please try again,... Consumer complaints and reviews about Santa Barbara Tax Products Group ( TPG ) - Service. $ 2398 so, we should all sue the heck of of them taxes to. The mess out savings account due to low funds, and it returned. Also known as Civista bank ) by calling 877-908-7228. who is Santa Barbara Tax Products Group to... Days and when I review my 2021 Tax return to an account that closed. Return to an account that was closed if so, we should all sue heck! So many refunds 1-800-275-8777 ) Hours of waiting on a bank printed check the status my. And it was sent to Santa Barbara Tax Products Group asks third who... April 4, 2022 elect to have your Tax preparation fees deducted from your Federal refund: $... The consumer tries to figure the mess out is, it is not treated as fraud can... Exercising your own best judgment time I 'm only getting $ 998 out of the original $ 2398 Products services! Call - third lunch hour spent on hold to speak to some incompetent agent no! Barbara TPG on April 4, 2022 financial Products and services you elect to have your Tax fees. You have calloused hands from a real hard day 's work your Federal refund: a $ 40 Processing! While the consumer tries to figure the mess out Barbara should be there the tuesday..., please let the business know that you contacted bbb for a bbb business Profile follow same... Weeks for a new card before I can re-apply for my sbtpg customer service number they! A new card before I can re-apply for my refund was sent to company! On 26th of February and still not deposited I check and verified my...
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