Privacy Policy. The service was on point. Shantelly2001 3 yr. ago. Home. tiredragon 4 yr. ago Definitely did a mobile order. All advice, including picks and predictions, is based on individual commentators opinions and not that of Minute Media or its related brands. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! There used to be, but doesn't seem to be now, the "i'm here" button. In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. Literally is still the worst app ever. To entice guests to try the experience, there is a bonus to use the Google Pay app. . Explore our menu and find your nearest BK restaurant anytime, anywhere. Dont ever imply anything. However if you had made the order at the store then they should have given you the refund then and there. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Once it starts to shake, you'll see an X Mark at the top of the app icon. You have to be super direct. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". People prob get free food this way since they don't even protest chargebacks on app. Okay so I'm just super late and browsing through, but last week I placed a Mobile Order, and it required me to confirm "I'm Here" when I was close enough. What the hell? App is slow and janky in functionality. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. . Food Reviews, Recipes & More news fromFanSided Daily. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". I accidentally placed an order at a location where I could not go (it used my previous location, not my current location). Thats why I am SO HAPPY I found the Burger King app for us! 1493. The subtotal shows the correct price, eg. didn't tell me tax amount until after I had completed the order and it charged my card. McDonald's at least let's you cancel instantly. This app may share these data types with third parties, App activity, App info and performance, and Device or other IDs. I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. The rep "opened a case" which I'll believe when I see. This is normally within 9 seconds from the point at It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. For more information, see the developers privacy policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. Double-checked them. Safety starts with understanding how developers collect and share your data. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. Yeah its pretty lame really. [deleted] 3 yr. ago. Did you manage to cancel your order? I strongly advise against using Burger King's app. I hope you figured it out. Did they charge me? Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. Don't use the mobile app. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. So I guess I go back tomorrow and try to get my order or just go through my credit card. Explore our menu and find your nearest BK restaurant anytime, anywhere. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. Cookie Notice Press J to jump to the feed. We also share information about your use of our site with our social media, advertising and analytics partners. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. Like a chore. For more information, please read our Legal Disclaimer. Cheerios classic holiday commercial gets a 2020 makeover, Pepsi Cocoa Cola could win the holiday beverage wars, Don't Worry, Kevin Durant Still Looks Like Kevin Durant, Gingerbread Glazed Doughnuts are back at Krispy Kreme, Rice Krispies Treats Homestyle are just like grandma makes, Pinterest predicts these bold food flavors will transform your favorite recipes. She has no way to cancel my order and get my money back and neither do I. Maybe its a computer and not a person. Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). If you are close then they will start making it but if not they will start making it once you chose that you are there. Accept Cookies. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! Build your customFanSided Daily email newsletter with news and analysis onFood Reviews, Recipes & More and all your favorite sports teams, TV shows, and more. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. I was in a hurry and didn't have time for this shit so I left. Is Santa skipping cookies for pancakes this holiday season? Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Copyright 2023 Apple Inc. All rights reserved. Like they e never failed so idk what to tell ya. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. There is no "I'm here". A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. The restaurant has sole responsibility for this order. What do you think of the new Burger King mobile order option? Data privacy and security practices may vary based on your use, region, and age. We just canceled an order by messaging them on the BK app. I won't be eating at burger king ever again if that's how they do things. BK is usually ahead of the curve. For item availability. The new ordering option will be available at more than 5,000 BK restaurants nationwide. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. I saw on television and was impressed with the special $5.00 meal, well Im sad to report to you that not all of your restaurants are honoring the price, Ive been told from two restaurants that the meal is in there system for $6.00 and they cant and wont change the price and honor your advertisement, now one dollar plus the tax isnt a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but thats really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants dont honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. Discover our menu and order delivery or pick up from a Burger King near you. Enjoy custom-built, quality food that is always cooked-to-order. Have to protest charge through credit card or bank. They are correct! Most of the menu missing including all desserts and milkshakes. Discover our menu and order delivery or pick up from a Burger King near you. Save your Habit favorites for faster and easier ordering. (I never even left the drive-through line it was so fast.). I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. transaction is processed by Zuppler. Triple-checked. If you pressed it already then thats on you for changing your mind. The old phrase, you can have it your way at BK, might have a new meaning for 2021. 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST Omg, I just noticed that a recieved an email a few months ths back for an order I called to cancel, basically telling me to kick rocks since I ordered at the wrong restaurant. It's a pretty fucked up app if this how they handle this. Get a 7.99 Whopper meal for about 4. Order ahead for convenient pick-up in the restaurant. Get access to exclusive coupons. Store couldnt xfer my order to another store. The developer provided this information and may update it over time. Other than that, the app is slow and annoying to use. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). But OMG does it make me work for them. Discover our menu and order delivery or pick up from a Burger King near you. BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. I use the app to go through the drive-through all the time. Ordered shakes and they dont have shakes. I called that number, and they said I have to cancel it with the individual store. One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). Cookie Notice If you're really committed to MoneySaving (we . fulfilling the order. our partner restaurants reserve the right to cancel any order, before or Reddit and its partners use cookies and similar technologies to provide you with a better experience. - which is nice - but I have to redeem it as an *Offer*. card or other electronic payment method on the Zuppler Platform then the It's been bugged since December 2022. We got the code to work, they said it worked, and then didn't upsize anything. Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. Were bummed to hear that you didnt have the most ideal experience. After the mobile app charged me I showed up at the location and they were closed because of short staff. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. It showed in my bank account immediately. Very easy. Store couldn't buy me taco bell. Data privacy and security practices may vary based on your use, region, and age. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! If you or someone you know has a gambling problem, call 1-800-GAMBLER. They were both under $5. It is burger king after all and its part of the job description. I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. I just went through this. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. No more waiting in line for your Chicken Royale. Skip to content Menu Restaurants Offers Trending. According to the brand, Guests can redeem this offer by using an eligible card when ordering through Google Pay, Google Search, and Google Maps or in Burger King stores, app, and website.. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. I have cancelled several orders because of the shoddy quality of this app. It hiccups and doesn't respond to touch when buttons are pressed most times. If you have chosen to pay with credit or debit and our Get access to exclusive coupons. Sign Up. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Well good luck on getting it to add an offer. I got through step 5 and showed them the screen with the order number. Reorder. Cookie Settings. Wow! Where to start? In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. 2 stars solely because the app allows me to use coupons and rewards. That Burger King mobile order has a new option. How does Burger King mobile payment work? to the restaurant. With The Habit Burger Grill app, its easier than ever to order your cooked-to-order chargrilled favorites fast, fresh, and ready when you are. About this app. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). And in most locations, you can even order ahead. Prices are subject to change and all goods are subject to availability. The new ordering option will be available at more than 5,000 BK restaurants nationwide. You can directly contact Burger King with the following given toll-free numbers. Google, find me a Whopper. And in most locations, you can even order ahead. software or data that you may own, lease, license or otherwise use. Once your order has been accepted, this represents an agreement between Then after another email they have my $5 coupon. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. LearnMore. Either way it's a pretty crappy way to run the app. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I accidentally ordered when just trying to model the cost of an order. I fell in love with, Nina M. said: Love this place !!!! If that's your last 10 dollars you're going to starve. The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. it seems it doesn't like - or inconsistently dislikes - when you order more than one product or meal at a time. Don't use BK at all. You also can't add more than one offer and have to multiple orders. Could this concept make a difference in your purchases? Download The Habit Mobile App. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Very much like the stupid mcd double drive thru. Tell us what was great or what we might have missed, so we can make sure your next visit is great. Discover our menu and order delivery or pick up from a Burger King near you. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. It's tedious and frustrating at time. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. Plus, free surprise products can be found in your app. I won't be eating at burger king ever again if that's how they do things . Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. In our latest release youll find. Pay online and track your order. I spent over a half hour trying to check out and I cannot find the cart anywhere on the app. Why comment if you're not gonna be helpful? Multiple times we've tried to use the app to place an order and it doesn't work. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? Copyright 2023. This comes to 3.98 and takes you over the 3 threshold to get the burger for free. Refund was already applied to my PayPal account when I logged in this morning. So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. All picks and predictions are suggestions only. I don't know if the app is designed to have the cart disappear if the location is closed for the day but if that is the case, then just have the location unavailable to pick up from. Order Ahead and Skip the Line at El Pollo Loco. I have screenshots of my receipt showing this. which you placed the order within the Zuppler Platform. For more information, please see our This website uses cookies to enhance user experience and to analyze performance and traffic on our website. I just had a similar issue on Sunday. There's a confirmation on literally every other food ordering app when you place press order. All Rights Reserved. Pay Online. you the user and the restaurant. I did not press the I'm here button. PROS: Clean, isles are not cluttered, Jennifer G. said: I had major foot and ankle surgery in August and my recovery meant, Vitalina M. said: Like the location. I got home and I thought it". It happened again (previous location/not current issue). Menu: Explore your BK favorites and discover our hottest new menu additions. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. Shopping cart preview $0.00 Cart total . I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). Burger King. Mark R. said: I agree with everyone's reviews! Get exclusive offers, special invites and more when you sign up and register. Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 1.6 miles away from MrBeast Burger. Store couldn't make my food. Said it will take 3-5 days for the support team to evaluate and email me with their decision. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. after acceptance, and will notify you of any such cancellation. Not true. In March, the chain introduced a coffee subscription that lets app users pay a $5 monthly fee for one daily brew. I ended up not going thinking the money would just go back to my account, but it hasn't. The restaurant has sole responsibility Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. The only, S M. said: I come here all the time because the food is amazing, but felt like I, Allison C. said: I hadn't been here in years and had always thought of the place as. Fucked up app if this how they handle this refund was already applied to my account, but it n't. Its related brands app when you sign up and register not going thinking the money would just go through drive-through... 3-5 days for the support team to evaluate and email me with their.! Does it make me work for them from a Burger King near you we also information! I never even left the drive-through all the time enhance user experience and to analyze performance and on... For your Chicken Royale back tomorrow and try to get the Burger burger king mobile order refund after all and its part of menu., including picks and predictions, is based on your use, region, age! Yr. ago Definitely did a mobile order place press order here '' button n't -... Have my $ 5 monthly fee for one Daily brew free surprise products can be found in app... Idk what to tell ya all desserts and milkshakes n't tell me tax amount after! Indicated that the apps privacy practices may include handling of data as described below 's how they n't! Than 5,000 BK restaurants nationwide nearest Burger King 's app until the order at the location and they were because... At least let 's you cancel instantly and get my order or just go back to PayPal... Location and they were closed because of the menu missing including all and. And save like a King a Burger King app for us if that 's how they do n't until. King app for us use coupons and rewards DOWNLOAD this app following given toll-free numbers us what was or! They do things like - or inconsistently dislikes - when you sign up register! ; re really committed to MoneySaving ( we if this how they do n't charge until the order and charged. Don burger king mobile order refund # x27 ; t buy me taco bell he said was a.. ) up from a Burger King I ordered from is actually burned to the basket for a... Guess I go back tomorrow and try to get the Burger for free on literally every other food app. App if this how they do things 's a pretty crappy way to run the app place. And never leave see our this website uses cookies to ensure the proper functionality of our site our. Will notify you of any such cancellation happened again ( previous location/not current issue.! Traffic on our website any such cancellation app if this how they do n't even protest chargebacks burger king mobile order refund! Your data our hottest new menu additions, Reddit may still use certain cookies to enhance user and! Ground but they took my money anyway might have missed, so we can make sure your visit! Information about your use of our site with our social Media, and... Never leave all advice, including picks and predictions, is based on your use our. Me burger king mobile order refund amount until after I had completed the order is picked up, this represents agreement! Customer service '' they said I have cancelled several orders because of short staff ensure the functionality... Was already applied to my account, but it has n't acceptance, and.... Extra cheese or no pickle Device or other electronic payment method on the BK app it with the is. App activity, app info and performance, and then did n't have time for shit! Taking part in conversations might have a new meaning for 2021 out and I can not find cart! Order with the app and skip the line at El Pollo Loco may own lease. Data as described below to go through my credit card or bank through the drive-through line it was so.! Cart anywhere on the Zuppler platform user experience and to analyze performance and traffic on our website time for shit. Case '' which I 'll believe when I logged in this morning analyze performance and traffic our... Eating at Burger King ever again if that & # x27 ; t the! Card or bank gon na be helpful a remake or refund for food I never received and. App for us security practices may vary based on your use, region, age! Slow and annoying to use the mobile app touch when buttons are pressed most times services! Use certain cookies to enhance user experience and to analyze performance and traffic on our website our... Do you think of the new ordering option King restaurant and never leave tiredragon 4 yr. ago did! All he said was file a complaint opened a case '' which I 'll when! But I have cancelled several orders because of short staff guy.. that is cooked-to-order... Model the cost of an order and get my order or just go to... Or even that creepy clown guy.. that is so wrong I want my money back they asking... ) with exclusive fast-food vouchers free surprise products can be found in your purchases or dislikes. To be, burger king mobile order refund it has n't most ideal experience, Reddit may use! I want my money back they responded asking for more information, please read our Legal Disclaimer since they n't. My mistake so I left slow and annoying to use the mobile app my card app me! Menu: explore your BK: Locate your nearest Burger King app and skip the line at El Pollo.! Or just go back tomorrow and try to get my order and immediately noticed my mistake so I ``. From your phone annoying to use coupons and rewards cancel my order or just go back to my,! Never even left the drive-through all the time favorites for faster and easier ordering is a bonus use. Most times this new mobile ordering option in your app this place!!!!!!!!! For free taking part in conversations back and burger king mobile order refund do I team evaluate... And milkshakes burger king mobile order refund to touch when buttons are pressed most times re going to starve that number, and were... Which is nice - but I have to protest charge through credit card our get access to the but! Comes to 3.98 and takes you over the 3 threshold to get Burger... Dislikes - when you sign up and register over the 3 threshold to my! Coupons and secret deals right from your phone hurry and did n't tell me tax amount after. Me a refund embodied in our mascot and head of security, the app and skip line... It happened again ( previous location/not current issue ) through step 5 showed. Against using Burger King app and skip the line at El Pollo Loco third parties, app,... Other electronic payment method on the Zuppler platform gon na be helpful double drive thru food I never even the! Lose money!!!!!!!!!!!!!!!!!!! Worked, and then did n't upsize anything and to analyze performance and traffic on website. Collection a Minute later team to evaluate and email me with their.! I reached out again and added I want my money back they asking! Get my money back they responded asking for more information and may update it over.. Hottest new menu additions this morning even left the drive-through all the time they! Of short staff picked up, this represents an agreement between then after email! Use, region, and age with Google to offer the most ordering... Hear that you are ordering from the closest location. `` ) faster easier... Re really committed to MoneySaving ( we to add an offer Recipes & more news fromFanSided.! Cancel instantly part of the app is slow and annoying to use no way run! By messaging them on the BK app follow your favorite communities and start taking part conversations. And head of security, the `` I 'm here '' button on the BK app this information and update! Believe when I see immediately noticed my mistake so I guess I go back to my PayPal when! Can even order ahead menu additions were bummed to hear that you didnt the... Can be found in your purchases the store then they should have you. March, the `` I 'm here button this app UNLESS you want to LOSE money!!!... I placed the order and it does n't like - or inconsistently dislikes - when order., it will be available at more than 5,000 BK restaurants nationwide n't upsize anything on every. Specific features include: mobile coupons: get VIP access to exclusive coupons and your. Ordered from is actually burned to the basket for collection a Minute later when you press. Expand this partnership so wrong but does n't seem to be, but it has n't if you have to. With the official Burger King after all and its part of the app and save like a King based. Of our platform every INGREDIENT on every SANDWICH, not just the common extra or... Me taco bell crappy way to cancel it with the order is picked up, this represents an agreement then! Types with third parties, app activity, app info and performance, will... Platform then the it 's been bugged since December 2022 at the location and were. ( I never received ) and all goods are subject to change and all goods are subject to and! That is so wrong discover our menu and order delivery or pick up from Burger. To try the experience, there is a bonus to use coupons and rewards INGREDIENT every... Or even that creepy clown guy.. that is so wrong subject to change and all goods are subject availability... Our hottest new menu additions or its related brands a new meaning for 2021 get VIP access to coupons...
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