We in America have to live with these unscrupulous Corporations. Payday loan APRs can top 900% in some cases, but Balance Assist it never goes higher than 29.76%. Hello, According to Downdetector, claims of Zelles outage increased drastically starting at 7 a.m. EST. We are aware of an issue that is impacting Bank Of America customers when sending and receiving payments. Federal investigators reportedly asked Bank of America for information on customers who made debit or credit card purchases in DC, reserved hotels and Airbnbs in and around the capital,. A few Bank of America customers are worried after the money in their accounts disappeared on Wednesday morning, as per a flurry of social media reports. Call the receiving bank, which is HSBC, they are saying its bank of Americas issue and they dont take the fees for incoming transfers. He told us "that's a different department" as if I care that it's a different dept! Exceeding transfer limits 5. We apologize for any delay or inconvenience., Dont Sleep With Your Dog Until You Watch This. he said. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ha ha~ but seriously - boa has no right to have taken that money, no right to have enrolled him in anything with his knowledge and approval, and most of all - they have no right to take 7 - 10 days to refund what they took electronically and then they didn't even refund the full amount! Bank of America's Balance Assist program can provide short-term loans of up to $500 to eligible bank customers for a flat $5 fee. said one Twitter user. Expert review. Monetary risks 6. Charge another $12. said another. Only if you remember to call them within 30 days to cancel, you will be stuck with it. I spent hours on the phone trying to get to the end of this but without success. OMG that's make me LOL look like they are clowns haha. For these credit monitoring services, sometimes like in the case of this BofA service the terms and conditions come right out and say that it's Intersections running the program. My father is now in Florida and from what I The Consumer Federation of America says insurance isn't important. I sometimes am inclined to beleive that they take deliberate pleasure in stickin it to Americans. He lied that its part of his job to read out and make sure i heard it. SUCK ! Corporate Headquarters: [protected] / [protected] FCC Complaint suggested caller name as Intersection Inc, Services, Primacy Assist. I told her that my husband had a hearing problem/did not speak english well. Inactivity 2. The BofA customer service told me I could not told her what to say. YouTubes privacy policy is available here and YouTubes terms of service is available here. Rey Garcia has trusted Bank of America with. So I told them "that's fine, but here's what I want to know.. Why did you take the money that you had no authority to take? In March, 2011 my husband rec. I asked for her to refund the money charged and she point blank refused, saying it is my fault that i accepted and BofAmerica customers wer given 30 daysit was like she never heard anything i told her about the guy lying and conning me. And, our growth must be sustainable . How does the service help if you're a victim? What will happen if your Bank of America account is closed? This review was chosen algorithmically as the most valued customer feedback. Account negative!!!!" I called BoA credit card dept and was told I would have to call the Privacy Assist dept to handle that. The provider of Privacy Assist is a completely different entity from Bank of America, so contacting Bank of America to cancel your Privacy Assist services wont work. Does anyone feel as I do that the Privacy assist product is advertised as your credit report and score, when in reality it is a watered down excerpt from your actual credit report? Youll only have to wait for up to 48 hours. How does the Bank of America Privacy Assist look like in my statement? The bank uses essentially it's own exchange rates that are much much higher than the official rates. Denied my claim of unauthorized purchases, Bank of America - Closed my account for no reason, Bank of America - Incompetent Department and Service, Bank of America - b.o.a. If you care so much then you would have noticed the charges earlier. wow you guys are so lame. This is, according to Cleveland elder law attorney Janet Lowder, the easiest type of power of attorney for families to use if a loved one falls ill. She does not recommend an alternative, called a "springing" power of attorney, which allows you to act only in certain circumstances and requires that you also submit medical evidence that the person is incapable of handling his affairs. He then asked if he could record what we were saying and if i agreed to do this. This should be fixed immediately and customers should be compensated. Any question submitted may appear in the paper. What happens to the open accounts they have like lights, water, rent, etc. Some. Bank of America put a warning on its app, saying: "Please note: Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested. We have to be client focused. In agreement with snookers, I was contacted by Privacy Assistance as well with the same condition that I would be enrolled in the program at an additional 12.99 per month charge on top of my existing home loan payment and that to cancel I had to wait for the statement with the charge to arrivetelling the representative on the phone that I didn't want to enroll was not an option. They seem more hesitant if the document is more than a few years old, she said. No credit reports were mailed to me. They just know to say "it depends on which bank from which the money comes" or "the fee varies depends on different bank'. How was my dad enrolled in this?" You can always write the CEO: O n Wednesday morning, Bank of America customers began reporting issues with payments processed through the money transfer service Zelle, which led to money disappearing from their accounts.. The provider of Privacy Assist is a completely different entity from Bank of America, so contacting Bank of America to cancel your Privacy Assist services wont work. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I cached this one ASAP. I have been struggled with Bank of [censor] for a week already, and without a right answer yet. SAN JOSE, Calif. (KGO) -- New cases keep coming . I have been calling BOA since 8 this morning !!! Apparently, they don't just cancel when people ask, either. Bank of America is a full-service national bank with roots dating back 240 years. However, Privacy Assist is missing a number of important features, including identity theft insurance and identity restoration. I get more running done when dealing with them that I do on a treadmill! All payments and receivings made through Zelle to and from my BofA account just DISAPPEARED from recent transactions, one tweeted. And offering people and communities the resources to flourish. I went back again and finally another clerk explained they give their own rate. You can use DoNotPay app for many different situations: Suing individuals and corporations in small claims court, Getting reimbursement for postponed and canceled flights, Suspending any other subscription service or membership, Creating virtual credit cards to avoid being scammed after the free trial ended, Skipping the queue when calling customer service. By any definition: Money got there on time but additional $36 was missing. "Saw Bank . I just received a call from BOA about this totally unnecessary expensive service. After waiting 45 minutes on hold they are literally started ending the calls !! I doubt the charge will be removed due to my interaction with this rep today nor will the service be canceled. Zero balance 3. Transfers will be completed and will appear in your account activity and balances as soon as possible. I agreed to have the packet sent because the original spiel was so long and she told me she was sending me the information in written form. 2023 Advance Local Media LLC. Today, Bank of America was ordered by the Consumer Financial Protection Bureau to refund $727 million to consumers who were deceived by the bank's marketing of credit card payment . Hi, , writing from Bayamon, PR. its not their fault ur [censored]es hit the same button over to agree for the service. Someone should intervene and put a stop to this fraudulent practice. They will not release the money, but instead keep requesting this same info from my clients bank day, after day. I called Privacy Assist to check what was going on. Customers claimed transactions that had already been posted to their BofA accounts had suddenly disappeared. He probably is employed by the company as PR and his job is to discrediting the folks who are complaining. Responsible growth. He said in these days there are lot of identity thefts and seems that there was a hack into a batch of creditcard numbers at thier end. An EveryCaller user reported as spam. As one of our partner banks, Bank of America is in full control of the Zelle feature in their app. Bank of America sent me a Privacy Assist form to fill out and sign if I wanted the service. if you agree to a service, thats your decision. How to cancel Bank of America Privacy Assist subscription. On and on it went, i was really getting angry. I found this odd so I researched the past statements and found that it started in march 2009 at $12.99 every month. Quote: "We don't comment on our communications with law enforcement." Consumers usually have to cancel before the trial period ends to avoid charges. For $8.99 a month (more for "premium" service), Privacy Assist provides credit scores and claims to protect against identity theft. He said, basically, that that was another departments problem. So, I woke up to find hella Zelle deposits missing from my Bank of America account. Approximately 1.5 million consumers purchased the " identity theft protection " products (Privacy Guard, PrivacySource, and Privacy Assist) and were improperly billed for services that were not performed. which I called and explained as best I could what I perceived to be $12.99 withdrawal for 7 months and I did not know how or why. This has happened to me toothey have two service Bank of America privacy Assist and Bank of America privacy source.I enrolled for one and got enrolled in both unknowingly.I called up during the trial period to cancel it but the number was for bank of America privacy source. Later my dad told me what happened and I have never seen him this mad. NEW YORK (PIX11) Some Bank of America customers expressed concern and frustration after seeing money missing from their accounts Wednesday morning, according to social media posts. Instead, I was asked to FAX a death cert. Why am I not using my BOA credit card any longer? I called Bank of A., but I spent about 2 hours dealing with the machine, and the representatives who are like machine. Direct successor of the Bank of North America, the first bank in the United States CoreStates Financial Corp. Wells Fargo: 1990 First Union Corporation: Florida National Bank First Union Corporation: Wells Fargo: 1990 Citizens & Southern National Bank: Sovran Financial Corp. C&S/Sovran Corp. Bank of America: 1991 Fleet/Norstar Financial Group, Inc. Our Mobile Banking app 1 is a convenient way to check account status, pay bills and deposit checks from almost anywhere. Tucker: Bank of America secretly turned over customer data to FBI. 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