No activities take place on the adult scene side of the resort. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Other times guests would help who had learned the tricks. Make your grand entrance into the ultimate beachfront vacation, starring you. We will take your comments as our main improvement tools. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. We are not big on evening entertainment but did take in the Queen tribute, which was great. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Staff and tourists near the Mexican resort city of Ca Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Powered and implemented by FactSet Digital Solutions. PHabulous regards, Jonathan Iriarte General Manager. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 2. The pool bars were ok. Been here 2 days so far. After feeling exacerbated, I went to the manager Roberto Bono. Stay like a superstar in our most fabulous suite. But really wasted his afternoon. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We are pleased to know that you enjoyed our facilities and activities. We are looking forward to your next visit in the near future. Service was fast and friendly so no complaints there. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Live the VIP experience and dance the night away in paradise. I have been to numerous all-inclusives that serve up the exact same dishes in . The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. The beach is nice, it feels like home. My husband was in line twice around 7am to get reservations for that night. We are not Star Class and have had no issues getting into them. So sit back, relax and feel like an A-lister. Lol! We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Our kids did mini golf once. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. Tripadvisor performs checks on reviews. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. We had mold. Not as good the second time. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? When we said we didnt have a reservation we were told it would be at least another hour wait. This was a family vacation with 2 adult children and an 11 year old. He also helped with a room change for another adult travelling with us. Wonderful experience overall. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. It was much louder. If I could have chosen zero stars I would have. We tipped to have extra umbrellas brought to us. This was a daily occurrence. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. We would think twice on Star Class in doing it again. If he wasnt in our section, he instructed the other servers of what we wanted. Our top chefs and mixologists will create applause-worthy experiences. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Overall we enjoyed our time. They did not love it. Be careful (per Sunwing Website) included in Star. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. As soon as you walk in the door, you feel like someone special. The beach was beautiful. This material may not be published, broadcast, rewritten, or redistributed. He was the only help. We had large sharing plates of appetizers and great meals. Fingers crossed. There were limited tubes. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Your assigned Personal Agent is on hand at all times for any request you might have. Including spa and cabana rentals. Overall, we had an amazing stay. We had to wait but probably only 45 minutes. The umbrellas were painful to open. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Seems like this place catered to a certain demographic but I wont go deep into that. Food is meh. With an extensive wine list to pair with every meal. Payments made by partners impact the order of prices displayed. Bottom line is save your $$ and just tip well to the other employees. Brazza Grill. This material may not be published, broadcast, rewritten, Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Invite your loved ones to a star-studded, all-ages getaway. The steak house was really good the first time. This is the version of our website addressed to speakers of English in United Kingdom. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. The kids enjoyed the grotto bar. Also there was rarely popcorn there which did disappoint the kids. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? in the morning. The others were hit and miss. We had a humidifier brought up and it did help. Thanks. Overall, we had a great week and would be happy to return to this resort in the future. PHabulous regards, Jonathan Iriarte General Manager. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We tipped and even with tipping the service was just ok. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. It seemed to get really busy on the weekend. All Rights Reserved. It was a really long shuttle 1.5 hours on way there. Thanks so much to all the Planet Hollywood crew!!! It was ok. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Pool & hot tube close at 7pm. Service was good but not great. Star Class Producer Suite. They never did the arcade or trampoline park. Good hotel, average food, horrible Star Package experience. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. So, the hotel is very nice. We will be coming back for sure. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service The third room was a complete upgrade it made the stay so much better. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. The food was good. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. I hadnt read reviews so this was entertaining and unexpected. The good: We arrived to applause as we entered. You have to empty it lots. Once we didnt get in. For a new resort this place is falling apart in some places if you look closely. My "butler" Lilly was a complete failure. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The Buffett was ok. We found things to eat. Star Class Producer Suite Swim Out. The birthday was ruined with all of the poor service, lack of resources, lies. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The beach is nice, it feels like home. I managed ALL of my own bookings during that time. Ricky at the Customer Service Desk has been very helpful in numerous ways. We are finally moved. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The staff here have been outstanding. Stay in your stylish suite and dodge the paparazzi. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We go to concierge & they say its 1st come 1st serve. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Great atmosphere and every employee wore mask. We've had issues getting pool towels, wash cloths & bathroom towels daily. We are not Star Class and have had no issues getting into them. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). All Rights Reserved. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Please review, this will take some time. We are looking forward to your next visit in the near future. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Own or manage this property? My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. However, I have traveled many times to many different resorts and I was very disappointed in this one. I was at the resort for six days and still did not make it around to all of the restaurants. I hope they can find all the missing to give the families some closure. Yes, dry cleaning and laundry service are offered to guests. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. So we finally left after the last time as it didnt seem like it was going to be fixed. I wrote about it in this blog. The Associated Press contributed to this report. Mutual Fund and ETF data provided by Refinitiv Lipper. Indulge in the incredible flavors and techniques of Japanese cuisine. The subpar parts: Our room was not great. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. PH Splash Park. 97% of travelers recommend this experience. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. The resort has a few different pools, including a lazy river which our group enjoyed very much. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. We enjoyed the Lazy River and playing Bingo. WTF! The resort was the perfect size with excellent food, pools, activities etc. Grab a drink, sit back and enjoy the beautiful view! Legal Statement. How easily could my kid get alcohol? I love that overall you dont need reservations for dining. We stayed in a junior swim up suite with our 5 and 3 year old kids. We had Star Class which came with a Butler. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We ordered all 3 desserts to try them all. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Check-in: riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico.
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