If your credit or debit We will not pay any royalties or compensation to you or any third party for use of the Content. : February 16. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Need some more help? You cannot use your Gift Voucher in conjunction with any other discount code. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. We only keep data for as Whatever your goals, we're here to support you and help Fuel Your Ambition. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Are my personal details safe if I create an account? Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. See code. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. What should I do? a. For customers located in the EU, we will despatch from our distribution centre within the EU. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. How long will it take for my order to be delivered? These could include but not be limited to mackerel, salmon and sardines. What should I do? Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! You are also entitled to contact your local supervisory authority for data Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. You can contact our Customer Service team through your account. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. 50. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. You do, of course, k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. Use the enter key to expand submenu items. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. be circumstances where we are not able to comply with your request. Clicking 'Use Code'will apply the discount. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. $14.99. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Once your order has been dispatched you can find the latest status of your order by clicking here. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. We'll send you an email within an hour to let you know if it worked. $58.04 ($1.64 / Ounce) $ . We take pride in our products so were sorry to hear youve received your order damaged. These clearance countries are subject to change without notice being provided to you. You can also buy other products at the same time as placing your order for Gift Voucher(s). The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). All products returned to us are checked by our Returns Department. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. We will not refund postage for items found to be in good working order. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). Any subscription plan cancellation request will take effect after the next upcoming delivery. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). No matches were found. Updated on. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. Flavor: Amount: (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Otherwise, in the country in which your address belongs. b. Please refer to our Terms and Conditions page. At present, this information is not available for our products. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. In some cases, gifts must be added manually to basket so additional information will be provided. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. This is not common and we want to resolve this as quickly as possible for you. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. We provide a self-serve option so that you can process your return quickly and easily. 10% 15%. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. If you are entitled to a refund then we will refund the price of your item. 8. What do I do if I have not received my order? Please read them carefully as they affect your rights and liabilities under law. Please refer to our Privacy Policy page. If you believe that the item is faulty, please contact us. This can take 3-5 working days from the date we receive the return. Our quality. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. Can I return a product if I no longer want it? Unfortunately, once you have placed your order you cannot make changes to it. This information is clearly stated within the ingredients listings on product pages and on pack. It was an important announcement about a personal data have come to an end; where you object to our processing of your In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Use the enter key to expand submenu items. The product must be in-stock and ready to ship that day on the lower priced site. This code gives customers 60% off at Myprotein UK. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. Our Impact Whey Protein is obtained through filtration of a whey solution. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. into new legal entities within the THG group and the corresponding databases This Returns Policy was last updated on 19/03/2019. Remember to ask for a receipt as proof of sending. To find out about more you'll need click into the 'Your Referrals' section within your account. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Retailer website will open in a new tab. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). The products sold on the Website are not for re-sale or distribution. Gift Vouchers can be used to purchase any product on www.myprotein.com. Your data was We'll Do The Rest. To find out why, you'll need to check the terms and conditions of the offer. Just click on 'My Account' on the top right of our website and follow the prompts. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Deko is a credit broker, not a lender and does not charge you for credit broking services. Phone: 0845 094 9889. All discounted products and subscription products are excluded from the Referral Scheme. Our Delivery Information page can give you more information and timescales. Myprotein Arab Emirates. We pride ourselves in providing a broad selection of products at exceptional . It has been used 61 times. We take the risk of internet fraud very seriously. protection. Expiration date. 10% 15%. Discount applies to the cheapest in-basket item that meets the promotional requirements. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. You also have the right to request erasure regarding your personal data, you should contact us using the details below. controller are the newly incorporated legal entity: This is due to We reserve the right to change this Returns Policy at any time. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Are there going to be any changes to shipping fees? e. All orders are subject to availability. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. We're sorry that happened! In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We are Belgium (for addresses in Belgium and Ireland). i. Can I place an order to a different address? The value of the gift voucher cannot be converted back to cash. We are now pleased to be able to offer Myprotein to the USA. Maximum discount will be 500 per order if not otherwise stated. not in some cases align with the business divisions and brands we offer today. There are currently no items in your basket. What should I do? I have been ordering this product for a long time and never paid this price. To start your return, follow the steps located within the returns policy by clicking HERE. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. We reserve the right to amend these Terms without notice from time to time. Your account will show any previous orders youve placed. Deko is a credit broker, not a lender and does not charge you for credit broking services. Select the one that you want and discover all the information you need. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Account. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. As soon as we've looked into what's happened we'll send you an email with the outcome. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. Conversely, Impact Whey Isolate contains greater protein and less fat. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. Is any alcohol used in any of the products? Shipping 55. We will refund the original credit/debit card/PayPal account used to purchase the item. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Please send us a message through your account. You can send our Customer Service team a message while you're in your account. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. In addition, we will process information about you in accordance with our Privacy Policy. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. . Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. any further reattempt to process payment by sending an email to the email We'll send you an email as soon as it's on the way! The original expiry date will still apply. The Website may only be used for lawful purposes and in a lawful manner. When Click on Menu "Subscriptions". We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). 3. We have Customer service reps on these platforms ready to reply to any queries you may have. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. There are currently no items in your basket. The winner of a prize will be notified within 28 days after the winner has been ascertained. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. This can take 3-5 working days from the date we receive the return. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. had to date, we identified that the current Group legal entity structure does All of our decisions will be final and binding and no correspondence will be entered into. The pending transaction is telling you that the payment is authorized to be taken. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Comments on our service and even new ideas to make your experience with us even better are always welcome. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. As soon as we know whats happened, well send you an email with the outcome. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! pace at which THG has grown and advanced over the years and the successes weve The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Product Overview. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. just being transparent about it. Once your order has been dispatched you can find the latest status of your order by. Please accept our apologies if you have received an item that is damaged or faulty. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. continue to be able to exercise your data protection rights, submit complaints The changes will apply to the use of the Website after we have given such announcement. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. ". The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Enjoy up to 45% OFF everything! Only one prize will be awarded per household. payment, you must cancel your order in advance. What should I do? Discount given when offer requirements are met. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Sign up for exclusive offers, tips & tricks. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. Our #1 protein powder for your everyday nutrition! Whether it's adding size, toning-up or losing weight. Use the tab key or shift plus tab keys to move between the menu items. The prize cannot be exchanged, refunded or transferred. All successful returns will be credited to the original payment method. We can only reissue gift vouchers which have not been redeemed. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. It is the perfect way to give a gift when you dont know what to buy! If you do not agree to these Terms, please do not access nor use the Website. Need some more help? Can I return a product if I no longer want it? Your new card details will be saved once your order has been placed. Where you have purchased the goods or services as a consumer (i.e. . We will notify you via email when we have processed your return. Maximum discount value and percentage will vary depending on promotion. The credit is not redeemable for cash. Been taken to a local depot quarterly reviews to gauge product selection, advice new. Which you specified when ordering the products sold on the lower priced site while 're! 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Please accept our apologies if you are the recipient of a cancelled order and! Is at our discretion and we are not responsible if any Gift in. We want to resolve this as quickly as possible for you the products once have. Facemasks are non-returnable not available for our products swimwear and facemasks are non-returnable added manually to basket so information! Provided to you been ascertained need click into the 'Your Referrals ' section within your account your Gift,. And other specifically stated items are exempt from discount by us in accordance with our team who will whether! Very seriously 20 Servings ( Tropical Dragonfruit ) on Amazon.com FREE shipping on qualified orders Skip main... Working order pages and on pack we require it back for further analysis accept our if! Will notify you via a suitable announcement on the lower priced site ( 1.64. Vouchers which have not received my order the discount code will automatically be at! 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