English| Espaol | Kryol Ayisyen. What would I do if I was unable to activate my new Way2Go Card? One of the other times I called was because my card got locked due to suspected fraud. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Other than that mishap, there is nothing wrong with this app. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. If you have not yet received your card, you may in the coming days. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. The new Way2Go Card will be mailed to you no later than September 23, 2021. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Why did I get a go2 bank card in the mail? New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. What if Ive moved since I received my first EPC card? If no payment is made on your case, you will not get a card. They mumble and they always sound like theyre muffled and underwater. Definitely; the Way2Go Card app is available on iOS and Android devices. Holy shit that actually worked. Receive free alerts and notifications via email, phone, or text message. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Once you activate the card you can track, use, and transfer your benefit payments. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. How long can I use my old Bank of America card? Login - Way2Go Website. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. Once you create the secure online access point, you can opt in to receive monthly debit card statements. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. You will also be able to access account information at www.GoProgram.com. I'd rather have my payment direct deposited but TN doesn't have this option. Where can I find fee information for my new card? If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Just a warning for anyone who would like to transfer funds in the future. Hearing-impaired customers call TTY: 1(866) 656-5913. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. What if Ive moved since I received my first EPC card? The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Hearing-impaired customers call TTY: 1(866) 656-5913. Sure would have been nice if they told you that in advance. This is by far the most awful customer service I have ever dealt with. Your account balance must be at least $5.00 before a replacement card will be issued. Why is my EPC changing from Bank of America to Comerica Bank? You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Action Required The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Effective October 27, 2021 all deposits will be made to your Way2Go card. You will continue to have full access to those funds through February 27, 2022. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? No. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. You must register the new card on. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. You can obtain this information through the Voice Response System (1-. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. You may also go to GoProgram.com and create a secure online access point for your debit card account. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Cons I haven't found any, yet. There is no charge for this service. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Wait for the prompt If you don't have your card number, press pound, then press #. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Access to your funds anywhere Debit MasterCard is accepted. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. To sign up for Direct Deposit click here. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. How do I receive my debit card (ePayment/Way2Go Card)? Four different kinds of cryptocurrencies you should know. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. The Way2go Card Login is powered Call your worker at the county office to provide current/new address information. Please note that it may take up to 60 days for check issuance. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. $0.50 after the 3rd request (each call, each calendar month). How much can I withdraw from my Eppicard? Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. Go Program may charge a fee to your account when requesting a check. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. What is a PIN? When your first benefit payment is available, you will receive a debit card in the mail. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. We do not need your PIN to work with your claim. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? The fees for using the Way2Go card are the same as the EPPICard. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Forgot User ID? You will get your card 5-10 business days after you get the first letter. When should I contact Way2Go Card? If you still have funds on your Bank of America Visa Card, dont worry! Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. Automated notification via phone or email when a deposit is posted to your account. Debit card users will need to pay for their fuel inside the station or kiosk. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. anyone able to transfer funds from way2go card to your bank? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Each debit card is embedded with an EMV chip for greater security and will include . I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Please enter OTP below to verify your Email address. This will not change the way you receive your child support payments. Does the new card have any fees I should be aware of? 2 level 2 You should always check your balance before using the card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Transfer your funds to a U.S. bank account using the bank transfer feature. It is recommended that you activate the card using a landline. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. As long as the ATM accepts MasterCard, you may utilize that particularlocation. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. After February 27, 2022, your card will be deactivated and your account closed. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Lock and unlock your card:Did you misplace your card or leave it behind at a store? I have been using it for 6 months. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Your debit card may be dirty or damaged. 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