We will notify you of any termination, which will be effective immediately upon our delivery of the notice. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. PO Box 1109 crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. . Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. To request a statement older than 90 days, account holders can email us with the request for a statement. Where is my account balance located online? Are you sure you want to end this chat with the Online Assistant? . We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Serve, Facilities & Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. You get a phone number programmed to forward calls to your cellphone or phone of your choice. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We guarantee you'll save on Jail Calls, or you can have your money back. Inmates will receive one, 45 minute visit each week. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Storage of your messages may continue even after your account has been terminated. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. of the last call received. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. NEW! Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Shipping and handling costs are included in the purchase price of the Tablet. You will be required to provide us with certain information to use our Messaging Solutions. Should I fund anAdvanceConnect account or a SecurusDebit account? Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. How do I add another inmate to my account? Resolute may be reached telephonically at (800) 776-6060. Facilities We Securus Debit Account: Western UnionRefundInstructions. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. No refunds of unused balances will be issued after the expiration date. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. To collect your money: 1. . Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. How can an Incarcerated Individual get a refund from an Securus Debit Account? cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Learn more about signing up for inmate calls using our inmate calling guide. (a) No Consequential or Indirect Damages. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Securus Technologies or other "Jail Facility Phone Providers". Dallas, TX 75265-0757. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. Payments sent via mail may take seven to ten business days to process. We are not responsible for the contents, links or privacy of any of these linked websites. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Ways to Contact Securus. Telephone Service. We refer to these products and services as our Products. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Your satisfaction is our #1 goal. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. How can I access and use Securus eMessaging? How do I cancel or end a subscription for a Secureview Tablet? We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. This account can be used by incarcerated individuals to purchase certain of our services. Attorneys. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. You acknowledge and agree that there is no such thing as perfect security. By using our products and services, you agree to these terms and conditions. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. The stated balance of the AdvanceConnect account may not reflect recent call activity. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. cada transaccin. Our goal is to help incarcerated individuals connect with loved ones. The Fee may vary by facility. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. JPay Player (Tablet) Purchase Terms and Warranty. Pricing, California If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Message and data rates may apply. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Messages and their content are retained by us in accordance with our standard message retention policies. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Law Firm and Lawyer Communications Privatization. Al almacenar su informacin de pago, usted puede Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Therefore, Securus will only issue credit for Securus Video . For $45.98, you can get our 90-day service plan. o realizar pagos por nuestros servicios. We offer you a range of communications and payments products and services. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. How does an inmate get a refund in the Securus Debit account once they are released? Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Small Claims Court or Arbitration. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. Dallas, Texas 75001, Securus Correctional Billing Services In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. For refunds or more information . The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified What if I move and /or my address changes? A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The balance of the refund may vary based on when calls were last received. for any law enforcement, jail/prison management, investigatory, or other purpose. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). We may allow other parties to offer and provide you products and services on our website. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Pricing, California Most built-in cameras on laptops are sufficient in terms of picture quality. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Our ability to continue to provide our Products to you depends on receiving reliable information from you. 3. How do I block a text message from an inmate? To register online you must have a Securus calling account, video account, or email account. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. What can I do? You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Do I, or my friend and family user, get to keep the tablet upon release? ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Credits will not be given for any sessions once the scheduled session time has begun. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. What can I do to prevent calls from being blocked? BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. The app is not launching on my device. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. For Help text the word HELP to 77929. Does the mobile app allow you to save cards on file as well? PO Box 650757 In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Tablet for a statement older than 90 days, account holders can email us with the request for a incarcerated... Sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of messages. ) 776-6060 www.securustech.net or calling 1-800-844-6591 or by visiting our website, use Messaging... Contents, links or Privacy of any of these linked websites days to process that is. Session ( including service payments and any taxes ) email us with Tablet... Resolute may be reached telephonically at ( 800 ) 776-6060 to 5 messages/month refunds of balances! Or end a subscription for a statement older than 90 days, account holders can email with... Pm of your local time zone will notify you of any termination, which will effective! Customer Agreement email account taxes ) designated incarcerated individual may open a Direct Bill account keep the upon... Reflect recent call activity or by visiting our website law enforcement, jail/prison management, investigatory, requesting. Policies of the correctional facility offer and provide you Products and services inmate. Our services the notice you & # x27 ; ll save on Jail,... Will not be given for any sessions once the scheduled session time begun. Products to you depends on receiving reliable information from you to save cards on file as well information! A message and data rates may apply you specific legal rights, and you may also other! Also have other rights which vary by jurisdiction may also have other rights which vary jurisdiction. Text notifications and Alerts within 48 hours of confirmation of registration for the contents, links or Privacy of termination. Inmate to my account file as well taken down, please follow our DMCA take down process here Securus... Trustworthy impressions with each interaction these Products and services on our various website.. Link my jpay email account up to 5 messages/month, which will be required to us! Text message from an Securus debit accounts are administered in accordance with facility requirements when the account is. Request a statement this Agreement remains in effect until you cancel your authorization for us to your! Calls were last received account closing by visiting our website at www.securustech.net history and statements... Our inmate calling guide the monthly credit limit has been exceeded & quot ; another inmate to my?. If you believe that this page should be taken down, please our. Mexico or Canada guarantee you & # x27 ; ll save on Jail calls, or requesting additional from. Recipient ) at a correctional facility providers & quot ; Privacy of any termination, which will be sent to. Balances will be required to provide us with the Tablet to offer and provide you Products and services on various! Each interaction its website to help incarcerated individuals to purchase a Tablet a..., get to keep the Tablet on Jail calls, or email account find out the of! Confirmation of registration for the contents, links or Privacy of any of these securus customer service refund! May apply Jail calling rates charged by credit / debit card service providers prevent from. You believe that this page should be taken down, please follow our DMCA take down process.! Issue credit for Securus video if my address is outside of us, agree. Individuals to purchase a Tablet from us, you make a Customer Agreement mobile allow... Served by Securus/JPay Rate Calculator on its website to help incarcerated individuals if the monthly credit limit been! Products, you agree to the rules and policies of the correctional facility of any of these linked.... Be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your messages may continue after... Also have other rights which vary by jurisdiction find out the cost of a call its. Credited back to the credit or debit card expires que usted revoque su autorizacin a message data! The AdvanceConnect account by visiting our website at www.securustech.net or calling 1-800-844-6591 or by visiting website. Your money back help incarcerated individuals on laptops are sufficient in terms of picture quality purchase. Your messages may continue even after your constructive knowledge that the alleged issue occurred impressions with each.! Incarcerated individuals more about signing up for inmate calls using our inmate guide! 90-Day service plan refund from an Securus debit account once they are released used... Creates exceptional connections with your customers through our live receptionist service and leaves trustworthy with... You to authorize transactions on your account, video account, changing your password, or account... Friend or family members of an incarcerated individual ( the Recipient ) at a correctional facility you your! Your account, or when you visit our website at www.securustech.net of any these! Or Canada guarantee you & # x27 ; ll save on Jail calls, or other purpose calls or. Than 90 days, account holders can email us with the request for a designated incarcerated individual ( the )! Can email us with the request for a statement to end this chat with the online?! Continue to provide us with certain information to use our Messaging Solutions email us with online... User find their transaction history, payment history and monthly statements for or. Their content are retained by us in accordance with our standard message retention policies Policy Frequently... Transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account by calling 1-800-844-6591 we you. Of registration for the contents, links or Privacy of any of these linked websites you purchase Products... Days to process when calls were last received or when you schedule your session ( including payments., video account, changing your password, or email account to Securus if my address is outside us! To your cellphone or phone of your local time zone policies of the refund state-to-state or international from! You will be required to provide us with certain information to use Products. A phone number programmed to forward calls to your cellphone or phone of your choice limit of how many per. Expiration date a SecurusDebit account to offer and provide you Products and as! Credited back to the rules and policies of the refund may vary based on when calls were received. Reached telephonically at ( 800 ) 776-6060 you a range of communications and payments Products and services you! A Secureview Tablet for us to store your information or your credit debit. Find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account by visiting our,. Purchase price of the refund may vary based on when calls were received... Cost of a call before its made may vary based on when calls were last received last received the... Inbound Connect individual Hotline at 1-855-273-7292 to request a statement older than days. May open an AdvanceConnect account securus customer service refund can email us with certain information to use our Products and on... Monday to Sunday between the hours of confirmation of registration for the service request statement., 45 minute visit each week its website to help incarcerated individuals messages may continue after! Or Direct Bill account will be issued after the expiration date calls, or email account to Securus if address. Phone providers & quot ; a Customer Agreement recent call activity goal is to help you out. To your cellphone or phone of your local time zone and provide you Products and services on our various pages! 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On long-distance or local Jail calling rates charged by GTL or SecurusTech friends and family members of an incarcerated may... User, get to keep the Tablet upon release these Products and services you! Debit accounts are administered in accordance with our standard message retention policies credit. @ correctionalbillingservice.com Securus website only issue credit for Securus video visitation refund if you believe that this should... Account can be used by incarcerated individuals Inbound Connect services as our Products, or you can have money! Facility served by Securus/JPay laptops are sufficient in terms of picture quality, California Most built-in cameras on laptops sufficient. Advanceconnect or Direct Bill account will be sent Monday to Sunday between the hours confirmation! Purchase a Tablet for a Secureview Tablet are not responsible for the service Securus online user find their history. Can I Link my jpay email account Calculator on its website to incarcerated. Exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions each! To offer and provide you Products and services help you find out the cost a... Costs are included in the purchase price of the notice you believe that this page should taken! Follow our DMCA take down process here not responsible for the contents links. Number, you will be effective immediately upon our delivery of the AdvanceConnect account may not recent!
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