I called and talked to the manager and was told that someone would contact me befor the end of the week. The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. We have finally notified them that they are in criminal trespass if they do not remove their tank. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. I dont know what to do. Suburban Propane must be stopped from victimizing consumers! I was told by multiple employees that this would be resolved. One for the pool and one for my house. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. Going on the 3rd week I called to see why it's not gone. FAQ Havent pursued legal action again Suburban yet. I went from 1.89 per gal to now almost 4.00 per gal. now the say that i have to have that one removed before i can switch companies. Not power. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. if (localProductDropdown != '') { When my home was buit the builder installed inground tanks from Agway, now Suburban. Click here to get notifications about new complaints of Suburban Propane. I will also be getting in contact with my Senator Office. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. Thank you, Desired outcome: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Suburban Propane Class Action Lawsuit Filed Over Residential Propane Gas Charges. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. The agreement was not however a class action lawsuit since only a few individuals were being targeted. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. Then no one shows up. Sure no King of Hill pride in propane here, thats for sure. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . That I was erroneously charged. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. I am switching my propane provider. Desired outcome: Desired outcome: Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. I am on a fixed inc9me. . Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. I am being charged $5.00 per gallon. I updated my tank to ondemand when I retired to reduce my usage and save money. We maintain ownership and responsibility for the tank(s) at our customers property. WOW!!!! I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. Privacy Policy. I need legal help. This is the worst company I have EVER used. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. checkDescriptionFormCookie("description-form-product",".description-form select#product"); The latest complaint Tank and Service was resolved on Oct 23, 2014. I called today for an account inquiry and was quoted 3.17 a gallon. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. I do not mind paying when I order it. Overview of Suburban Propane complaint handling. With nearly 3,200 full-time employees . I asked her how much was my bill for the fill up? Well, they came again a week ago, and again I said to not add any propane to the tank. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened estLng = parseFloat(getCookie("estLng")); The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. What gives this company the right or authority to Trespass and destruct someones property?? Second year was a little worse but doable rate at 2.59 a gallon. Monday am i called them to tell that i still hadn't received contract. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. This fee is for reconnecting the customers gas service following a tank lock-off. I own my tank. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. They continue to come after me. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. Seriously if I could give them zero stars I would. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Suburban Propane Partners, L.P. type : 'post', } 2 months ago we received a 3 day shut of notice to pay up. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. I have spoken with customer service twice and have been told there are no options. I do not mind paying when I order it. No love loss here. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. This is totally unacceptable and unprofessional. Lies. I planned to switch to natural gas that year, however it was cost prohibitive. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. I just remembered I would be charged for these new ones. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. The ticket indicated that I had received 2.1 gallons of LPG. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. Please contact me on what will be do with the matter. I am on the auto-refill program and they come every August to refill my tank. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. I am now stuck paying $20 per month at a time when it creates a financial hardship. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. Desired outcome: The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I also dont agree on this 300. The Safety Practices & Training Fee does not vary with the volume delivered. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! Suburban Propane has been ripping me off! Mary - that depends. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. What kind of crap is that. Dingmans . jQuery(this).addClass('active'); Cell # [protected]. This as I am sure is a very serious matter in having all these tanks on my grounds. Do they own the tank or is the tank yours? He is very dedicated, hard-working and has the customer always in mind. Called in when they said it had to be in Monday. Enter email to receive notifications of new posts. I have tried for 3 years to terminate service with this predatory company. I am in full support of this Class Action suit! VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. He left me the bill no emergency charge because it was not an emergency delivery. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. Akin, a resident of the Lake Oaks Mobile (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). This class action lawsuit was filed on 04/08/2022 in U.S. District Court. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. I was charged $ 10.339 a gallon. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Must be a clerical error. I wasnt asking for discounts or anything unreasonable. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. Our business is customer satisfaction. Quite a mess! I had a house built in 2004 and had an inground tank installed. I call the Lancaster ca. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! I bought a house in 2019 with a leased underground propane tank. 3 years ago I replaced my hot water heater with an on demand system. According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. If anyone has any advise what I should do please let me know.. Thanks. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. Can you say SCAM!!!!! 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. Somewhat my fault for not reading contract thoroughly before signing. } Some kind of reduction in yearly charges. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). Im using the fuel just for my stove they charged me a big price for the credit I had with them..I got ripped offI was with them for 17 years and most of the time I couldnt call themthe lines were always busyEach year they would say one price and just about made you sign a contract because the rate was so high we were afraid of sky rocketing prices if we didnt sign with themI live in the country so they knew we couldnt do anything elseOther companies wouldnt deal with me because I had their huge underground tank..that I thought I paid for..there seems to be no record of that . If you own your own tank is the gallon rate lower? I was told multiple times that our deliveries wouldnt be put on hold until this was settled. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. Terms of Service During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. I did pay the rental fee, however. There is absolutely no cost to you to submit this form. Even without a gas delivery I will be billed $120 a year for the rental and inspection. Her reply to me well you will have to catch him before he fills up your tank. Feb 28, 2023. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. You should check with your Attorney General's office - they should be able to direct you to the regulations. They are the highest priced in the Sonora area. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! A special thank you to Marianne who was very supportive and friendly. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. I am due a refund. What a joke I have to pay them to come and get their tank out of my yard. He did this for everyhome he built in subdivision. This will surely increase the credibility of your complaint. To Whom It May Concern: YES $10.339 a gallon. I use around a 1000 gallons a year. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. This review was chosen algorithmically as the most valued customer feedback. business I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. I paid them over $1 million in commerical account over 19 yrs ago. The latest review Kerosene was posted on Dec 31, 2022. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. I called the next day and was told that this was the correct amount. Years serving our customers and their communities. Just got my latest bill. Any suggestions would be appreciated. June 3, 2010, 10:37 pm. ITS THE MIDDLE OF WINTER AND I have small children at home! I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." When I told them to come and get the tank, they said it would cost me $5000 to have it removed. 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