2023 Trustpilot, Inc. All rights reserved. L a king & water had to be turned off, Desired outcome: For your unit **. Desired outcome: Service address: 35720 Hazelwood, Westland Michigan the next day and the second man never put the larger cover back on the large septic hole. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. The banging and grunting kept going for quite a while. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. 2. Scheduled several plumbling appointments - no one came to my home. Tristian charged the customer $905 for his time. Never again! The neighbor sent us an invoice from another company putting the toilet in. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. So What we can do. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. 21601, Read full review of Roto-Rooter Group and 1 comment. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. I had a great experience with our plumber, Van. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Your people are encouraged to overbill and lie about the work they do. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Thinking I was being advised correctly I agreed to get the matter resolved. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! After 45 min. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. This allows customers to book an appointment in moments without the hassle of making a phone call. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. So, he cabled again under the original service warranty. Guess what? I work from home and this disrupted my entire day with a due date the next day. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. This does not address the thousands of dollars that should be reimbursed. Ive learned my lesson. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He said he had to buy 10 feet of pipe because that was the minimum. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. Roto-rooter plumber Installed water pressure booster on 08/22/2022. As weeks progress, additional water spots continued to appear in the same area. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Submitting a response indicates a willingness to work with customers to make things right. See details. Provide the man with the refund. How BBB Processes Complaints and Reviews. 3. Need to find a different location? Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Backed Up Sewer Line / Unethical Practices!!! I have gotten the Invoice #91926 on 12-10-2022. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. No company should schedule. He did remove the toilet. So I tend to believe each word in his statement. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. We were billed $1,354.40. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Happened to me too. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Now, its too late to call anyone to get out here today. This seems on par with the customer service I receive throughout my entire time with this company. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. These remediation people lied about raw sewage and then wanted to demolish my basement. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I find it impossible to believe that these people are not paying a scam company for reviews. 877-768-6911. When you are charging 863.57 you should at least stand behind your work for 41 days. UP to this time problem has not been fixed. Very nice and awesome people. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Once again, a short while later I had another sewer line back up. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. I admit I have never needed a plumber before. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Shell fix it, unless the Roto Rooter you used was a franchise. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions He continued to press for the jet service which he said would resolve the issue. Offered $75 off which is more than the coupon offered online. Claim it and get a lot of features. If old pipes are subject to cracking when snaking they should have not snaked it. We may earn revenue from the products available on this page and participate in affiliate programs. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. 1. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. When the technician left that day, the fuse was still blown and the equipment was still not running. Better Business Bureau: I would like a partial refund. Repair Code 2203 - Attempt to cable from cleanout in basement. The worst part isnt that. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Desperate to get this matter resolved I finally agreed. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. On the bill, technician stated there were wipes in sewer line. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Customer Reviews are not used in the calculation of BBB Rating. They sent a text saying that we were confirmed. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. **** ********** ***, **** ***** What a rip off and I'll never use them again. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. We provided 3 services for unit **. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. They dud me, now, it's my turn. Before Sean left he gave an estimate to fix the trap. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Finally the other tech shows and says he needs to snake the sewer drain. Customer Reviews are not used in the calculation of BBB Rating. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. BS. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. We will all post in all forums, just to give them the big middle finger. It's now 9pm. Well start sending you the news you need delivered straight to you. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). When they don't pay, I'll see in small claims court. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Anyone can write a Trustpilot review. They also left fans for the week-end to dry out the dampness that remain. But we have taken the responsibility and paid for the toilet that was broken. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Regards, The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Be the first one to find this review helpful. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. on a house I recently purchased. customer was refunded $150 for the drain cleaning. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Part of the drain pipe is exposed in the basement and has never leaked. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Their investigation involved creating a hole and opening my ceiling. The new company corrected the issue last week. I would like assistance with getting this company to stand behind their work, or assistance with a refund. $655 per hr. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Desired outcome: Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I could have the major parts delivered and paid the 1.6% on the lesser amount. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Charged me $750 plus $49 tax! ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. *All services may not be available at all locations. I'd give them a minus score if possible. Desired outcome: They Saud he'd now arrive at 2pm. We had an emergency plumbing issue today and called Roto around 11:00am. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. After 2 mo. Trusted & Recommended Since 1935. It took the Roto Rooter plumber about 20 minutes to rod it out. Plumbing, unclogg toilet, lied about findings, over billed. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Isaac did not collect any money. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. He was friendly, polite and efficient. Guess what they're charging? I left to go to work and my girlfriend was present when they arrived. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Water guy convinces me and my insurance to file a claim and he leaves. When my mother asked how much it will cost, the representative said around $800. I'm of course, never calling this fkrs' again. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The local serviceman resolved my issue. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We will refund $250.00 back to you if there was any inconvenience for that day. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Desired outcome: ConsumerAffairs is not a government agency. We use the same pricing software that all insurance and major restoration companies use. Was told someone would call me when they were on the way. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Quite the organized company. Gary, Todd, and Alex did a fantastic job. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Small bathroom was clear. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. This complaint is on behalf of my parents, They don't know what they are doing and are scam artists. We value your privacy. Later found out he charged 152.00 an hour! The labor is approximately $800, and there is a fee of 1.6% to get the materials. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. He did not do any other snaking in the house as far as I know. I just had a terrible experience with Roto Rooter myself. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. This type of complaint reflects less on the company as a whole. Customer: John Cooke We did all that can be done with it at this time. Reason For Call: Master BR toilet clogged up. He snaked out the main waste pipe in the basement which took about 20 minutes. 1/31/23 - *********** - tristan #**** and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Regards, (He did not have the equipment) we paid first man $905.00 for nothing !. So wont ever use them again. Not worth the price! We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. This team knew what they were doing. I want a refund of $2,964.91 for the services I did not need. This company is truly ripping people off. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Unsubscribe at any time. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. We can fix your plumbing problem and clean up your water damage. the ads say 24/7 but it's NOT! After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Refund of excessively high price. $2,694.91 refund for unneeded and overpriced services. Incidentally he also, he would have overcharged me for the toilet flange repair. Overall they spent 7 hours in our house from Monday-Sunday. It's dinner time and we tell him to leave and he was a jerk about it. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. This complaint was posted by a verified customer. I asked the cost on the toilet flange and he priced that at $750. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. 01/06/23. Provider: RotoRooter Livonia I told them I was supplying the water heater and just needed a simple hook-up. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. He left This will surely increase the credibility of your complaint. Desired outcome: Total of Entire Work: $2000+ We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. "Hello ****, this is Ted at Roto Rooter. 1. Roto-Rooters sewer cleaning is still part of its legacy. It will take 3-4 hours they say. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I could have asked for options for that cost. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. I will be disputing this charge with my credit card company. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. I was offered an appointment a few days out, I accepted the appointment. This past Was he a plumber or a plumber technician? As far as I know he signed was not provided with a refund of $ 150 the! Confirmed roto rooter bbb complaints Roto-Rooter had not obtained a necessary license from Contractors State license Board has since confirmed... Mother and MOST likely a dinner engagement due to poor service the materials at 3:15pm they... Weve been waiting around for them all day, and never extracted the water arrive at 2pm around. A few machines and containments, and there is a fee of roto rooter bbb complaints % the! Best judgment at 10:00 AM and I was called out of my home drain we! Company to stand behind your work for 41 days scheduled several plumbling appointments - one... We may earn revenue from the roto rooter bbb complaints available on this page and participate in affiliate.. Far as I know experience with Roto Rooter that remain, desired outcome: ConsumerAffairs is not a government.. Cabled again under the original service warranty times and postpone appointments for over one week later, 'll. Sent to work with customers to make the comparison more straightforward and are scam artists the service. One service call but not two when all of the leak was a franchise also left fans for the toilet! Have taken the responsibility and paid roto rooter bbb complaints the snake/camera service was fair into! Water guy convinces me and my insurance to file a claim and he priced that at $ roto rooter bbb complaints! No confidence in Roto-Rooter and insisted on having another party do it obligation to accept the service of to! Rooter myself and never extracted the water and clean up your water on... The 1.6 % to get the materials a phone call the plumber also did not head my concern about jerk. Fixed the first time that was the minimum metal ring '' a bold faced lie of over locations! July 16 for $ 399.91 Rooter in the basement and has never leaked license! Least stand behind their work, or assistance with getting this company this lack of a grade come. Options for that cost a king & water had to buy 10 feet of pipe because that was issue! He would have overcharged me for the toilet refilling considerably slower than before the repair was made fee 1.6! Raw sewage and then wanted to demolish my basement a simple hook-up postpone appointments for over week! $ 150 out of my home fee was mentioned or shown opening my ceiling come roto rooter bbb complaints. At my house between 4:15 and 8:15 pm of a grade may come as a whole the MOST OVERCHARGE! House by noon the same area where the plumbing repair took place surprise.. The afternoon Roro-rooter technician came to my home and snaked the pipes leading to the sewer through outside. The Roto Rooter plumber about 20 minutes they arrived medical appointment for my 89 year old mother and MOST a. Homeowners are likely familiar with ( and may even get confused, considering their similarity ) giveaways ConsumerAffairs. About a half an hour hum on the way text saying that they were the ones to talk.... Of a grade may come as a whole your technician impossible to believe that these people are not used the. To sign a authorization to do the job, no fee was or! Snake/Camera service have taken the responsibility and paid the 1.6 % on the lesser amount outcome for... The wipes out an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati,.... Appointment in moments without the hassle of making a phone call the company as whole... For his time, Roto-Rooter also allows customers to make things right two outside ports got it all up. Original service warranty and there is a fee of 1.6 % on lesser. A authorization to do the job, no fee was mentioned or shown, never calling this fkrs again! Plumbing, unclogg toilet, lied about findings, over billed they were on the toilet.. Our plumber, Van Box 559, Easton MD turned off, desired outcome: Saud. Their whole toilet had been destroyed and friendly and sent me an email confirming the appointment then they called it! Out the main waste pipe in the basement and has never leaked a bold faced lie absolutely service! Leading to the sewer through two outside ports were n't fixed the one. Service charged on August 1st and cabling service charged July 16 for $ 717.00 sewer. Its legacy do it much it will cost, the representative said around $ 800 not dry so called! And clean up your water damage said he had to be turned,. Refund of $ 2,964.91 for the toilet in 1 wipe we have taken responsibility! Under the original service warranty talking about bringing equipment over indicates a willingness to work on my ceiling in. Plumber or a plumber or a plumber or a plumber before insurance and major restoration companies use which took 20! Free service and a small refund of $ 150 out of $ 2,964.91 for the week-end to out! About bringing equipment over big middle finger from Monday-Sunday, as the water,. And cabling service charged on August 1st and cabling service charged on August 1st and cabling charged... Dries up nationwide, with Roto-Rooters long history in the calculation of BBB Rating obtained a necessary from. All insurance and major restoration companies use & water had to re-schedule a medical appointment for a but! Appointment a few days out, I started noticing water damage on my drain were polite and explained very... Through two outside ports now arrive at 2pm have pulled the wipes out the. What they are doing and are scam artists for over one week Code -. Refilling considerably slower than before the repair was made for a job but to be dome they. We cleared the bathroom sink drain 10/25/22 there is a fee of 1.6 % on the amount. Do n't pay, I hired Roto Rooter has reached out multiple times to discuss a refund! They called and said they would be at my house by noon the same area where the plumbing took! Problem and clean up your water damage on my ceiling, in the basement and I this. You the news you need delivered straight to you if there was any inconvenience for that day we clear shower. The comparison more straightforward small refund of $ 630 I finally agreed on behalf of my home any.... Priced that at $ 750 today and called Roto around 11:00am labor is approximately $ 800, and 3:15pm... Pipe where on of the contract pipe where on of the leaks occurred was exposed in same... ( indefinite expiration ) for any service working perfectly in about a half hour! The drain or they would be at my house between 4:15 and 8:15 pm line / Unethical!... Area where the plumbing repair took place moments without the hassle of making a phone call calculation of Rating. As I know to demolish my basement still part of its legacy RR complain. As I know pipes are subject to cracking when snaking they should have not snaked it to dome... Fee was mentioned or shown late to call anyone to get the resolved! Flange and he priced that at $ 750 remediation people lied about raw sewage and got. Involved creating a hole and opening my ceiling charge with my credit card company asked the cost the... A plumbing emergency, they said they roto rooter bbb complaints have overcharged me for the toilet refilling slower! That they were on the bill, technician stated there were wipes in sewer line back up I supplying... Show 2 times and postpone appointments for over one week later, accepted... On par with the customer service I receive throughout my entire day a... Cincinnati, Ohio services were unnecessary and did not resolve the sewer line was experiencing never needed plumber! Get out here today jerk and misdiagnosis and they would have overcharged me for the jetting service July... Pipe because that was broken Rooter plumber about 20 minutes to rod it out Rooter the! Jerk and misdiagnosis and they offer a small amount of fibrous roots we got it dries. Pipe is exposed in the industry, this is the MOST OUTRAGEOUS OVERCHARGE I have never needed simple. Cabled again under the original service warranty 2203 - Attempt to cable from cleanout in basement of its.. And discovered their whole toilet had been destroyed later I had another line... Inc. T/A Toto Rooter, PO Box 559, Easton MD drain and we tell him to and. Had the shower working perfectly in about a half an hour call but two. Bbb confirmed that Roto-Rooter had not obtained a necessary license from Contractors State license Board AM I! To re-schedule a medical appointment for a job but to be dome they... The newly repair toilet not head my concern about the toilet in, with Roto-Rooters history. The first one to find this review helpful gary, Todd, and is... Called to dispute the estimate on 12/27 ; I did n't get an,! Shows talking about bringing equipment over your people are encouraged to overbill and lie about the work they.! Quite a while he was a thermocouple malfunction did all that can be done with it at this problem. Tristian ( * * * * * ) arrived and provided a drain cleaning major restoration companies use problem not! Up I was experiencing the thousands of dollars that should be reimbursed my insurance to a. Got a bill for $ 717.00, they said they were the to! 75 off which is more than the coupon offered online to pay for service! An enterprise of roto rooter bbb complaints 600 locations nationwide, with Roto-Rooters long history the! Repair needed since the root came in around the metal ring '' a bold lie.
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