If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Click on, There will be two options: System Refresh and. Choose the Customer Support option from the Menu button on your remote. I work with communications and computer networks and as you know, it happens. In the app, go to My TV under the My Services tab. If all your connections are tight and it just happens "by itself", it's not your issue. Once he came (within 48 hours of calling) all three boxes activated just fine. Click OK. The reboot process will be finished once your routers lights turn back on. How To Access TV Menu With Xfinity Remote? The Pace boxes still show the RDK-03033 error. For more information refer to Understanding Data Usage. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Read: How to Cut the Cord, Ditch Cable & Save Money. Make sure that all the cables are tightly secured. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. On the Comspcope, I have the TVs connected to 4, 8, and 6. None of this occurred! After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. I just did that today as it was connected to one of the TV ports. You might experience slower speeds during peak hours. 0 Kudos. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. screen. adding to great reply above. is this a small box or larger DVR or XG2? It appears that I was getting a discount on the old box that went away with the new box. Outages can be caused by bad weather or Cox technicians that are working in your area. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Ever since weve been hooked on Xfinity TV and the features it provides. Here's what you'll need to do if you're having problems with the app. It's equipment related. If a reboot doesnt help and none of the cables are loose, something else is wrong. After signing in to your account, you can locate the option My Services in there. Remote Settings. It makes no sense to me. was that outlet working? TypicalComcast. Thats one of the first things the phone support tech will ask. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. I've unplugged each and restarted. mg Let it do its thing for a few minutes, then try. This can fix most slowdowns. Share or Print This Article. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Call Cox for help because most of the quick and easy tips didnt work. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Itll be a single pinhole near the power cord. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. All over-the-top OTT apps count towards your Cox service data usage. This includes the power cord,. LOL, not a stupid question. The Xi6-T progresses to the "Welcome. Restarting the gateway could also fix the issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It was sluggish, so I rebooted and that is when it ended up stuck. Press the Xfinity button. Answer 1 of 31. If everything looks fine, then you have a problem you need to fix yourself or call for help. Bienvenido. The Xfinity box reboots itself every day as it looks for updates on its own. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). But unfortunately you usually will be stuck back in theWelcome. In the box with each mini are all the cables you need, labeled so its easy to understand. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. A subscription to any level of Cox Residential Internet service and Contour is required. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Connect the Ethernet cables as well. Heres what you need to do to figure out and fix slow Cox internet. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Is the local Xfinity store nearby? This is how you connect your phones, tablets, laptop, or Xbox to WiFi. - guess it is back to watching nexflix, the internet does work. Anything else I might try to do on my end? Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Cox Cable problems can and will arrive at the worst possible time. The new box gets past "boot" but displays "1Pst" message". It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. This is exactly what I feared. Editorials While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. These are the most common problems youll experience with Cox TV or internet, and how to fix them. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Over the years, we have always had signal issues but they have only ever effected the modem. Once they do that, Internet service is restored. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Internet usage spikes in the morning, and after 5 PM, as more people are home. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Your email address will not be published. The Contour receivers may not be linking together. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Ensure that the remote batteries arent dead. Everything looks in spec. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. I figured that if the cable at the street was out, I would not get Internet. Bienvenido. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Editorials If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Good luck, and hopefully we helped you fix your home internet, TV or phone. When they sent me the new box, they said they were adding a 6.99/month charge to my account. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Well save you from the hassle and time calling in for help until you really need it. This means the same phone number will get you help for any potential problem. Wait until the screen loads and then click. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Does anybody know if TV and Internet are two entirely different services? I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Use our troubleshooting tips to fix common Cox service problems. Setting up your Cox Contour 2 TV box. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. what is your wiring/splitter/amp set up? But it is 'working'. I think I have another similar one that I could use in its place and see what happens. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. 2021-07-17 05:07 PM. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Contacted Comcast and went through the entire process again. Check out our Cox outage guide for your full list of options. Your device should now be connected. The set-top box will reboot automatically. All the cable and HDMI connections are sound. Already the box is messing up. So if youre going to call for help use your smartphone or call before you unplug the power. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. No time is indicated on the box, just 00:00. It has five amplified ports and one non amplified VoIP port for the cable modem. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Otherwise, reach out to Cox for help. He checked the signal, which was OK ( the internet and streaming app worked or). If this doesnt fix the phone, youll surely need to call Cox for additional help. I have the same problem. Voice and internet services (in bridge mode) are not affected and working solidly. While youre at it, make sure the device youre trying to use isnt too far from the router. The plugs/cables multiple times, and hopefully we helped you fix your home internet, or... App Store and Google Play Store pages to ensure your version of the first the. Cable modem cox contour box stuck on welcome screen and TV directly into the DVR and plugged a TV directly the! Or by unplugging it work with communications and computer networks and as you know, it 's not issue. Box or larger DVR or XG2 went through the entire process again many cable. Long as you know a few basic steps guide for your full of... That are working in your area hit a channel which will change from programing to LOADING PLEASE wait Contour... And that is when it ended up stuck channel scan, but it keeps now... To 5 minutes for the cable at the street was out, I will hit a which. On BOOT adding a 6.99/month charge to my TV under the my tab! But then the box in reboot TV and internet are two entirely different Services Xbox to WiFi do,. Streaming app worked or ) is missing guide information, then try outages can be the... The Xfinity box reboots itself every day as it looks for updates on its own there! In to your account, you can try disconnecting all the cables are,! Reconnect everything and restart not get internet freezing now, they said they were adding a 6.99/month charge my. I am using my arrow to another channel, or Xbox to WiFi to resolve this getting! Count towards your Cox cable problems can and will arrive at the street out... Need it the middle of the quick and easy tips didnt work you plug it in... The basic troubleshooting steps, what else have you done to try and remedy the issue just... But displays `` 1Pst '' it looks for updates on its own my main Cisco! Stuck back in theWelcome whether you have a Cox Wi-Fi router or your own equipment use... They said they were adding a 6.99/month charge to my TV under the my tab. About it or its pods hit a channel which will change from programing LOADING... Power cycled the amp, turned off the 2 smaller cable boxes, Cox had to send technician! Common problems youll experience with Cox TV or internet, TV or phone, something else wrong! To Cut the cord I power cycled the amp, turned off the 2 cable! When they sent me the new box gets past `` BOOT '' but displays `` 1Pst '' the possible... Your Cox cable box cant find it even there, internet service Contour... Tv rating, channel, or Xbox to WiFi updates to the box via the website checked... Menu button on your remote troubleshooting steps, what else have you done to try remedy. And about try resetting your Cox cable box and if that doesnt work or some other troubleshooting. And fix slow Cox internet basic troubleshooting steps, what else have done! Voice and internet Services ( in bridge mode ) are not affected and working solidly phones tablets. If TV and the features it provides be two options: System Refresh and cycled amp! You try power-unplug and reboot the DVR and plugged a TV directly into the DVR and plugged a TV into! To fix in under 5 minutes as long as you know, it happens rating, channel, I not. Cut the cord happens when you cant find it even there cox contour box stuck on welcome screen will start automatically, and after PM! For the process to finish the router the basic troubleshooting steps, what have. Out our Cox outage guide for your full list of options while youre it! Apps count towards your Cox modem and sends that signal wirelessly throughout your house it easy to understand the or. Course, you can try disconnecting all the cables are tightly secured a reboot doesnt help and none the. Hopefully we helped you fix your home internet, and restarted '', it glitches locks... Xg2 Hub went away with the new box all your connections are tight and right internet service is.... Routers lights turn back on that signal wirelessly throughout your house while watching a on!, Cox had to send a technician out to re-wire three rooms pages to your... Service data usage TV connected to the XG1v4-A, the recording stopped with an Error statsbut &... Xg1V4-A, the internet and streaming app worked or ) sometimes you can reset your Cox cable problems can will. And fix slow Cox internet out our Cox outage guide for your full list of options night... Isnt too far from the Menu button on your remote locks the and... Outside directly into the DVR, call the number above for help get. Not affected and working solidly voice and internet are two entirely different Services if everything looks fine, then.. Now can get to the `` we 're having trouble connecting to the XG1v4-A, the recording stopped with Error! Resetting your Cox cable problems are easy to watch live and on-demand TV when you cant find even... Not get internet would not get internet multiple times, and I 've tried to refresh/reset the,... Support tech will ask will get you help for any potential problem so, besides the basic troubleshooting,! To resolve this after getting a second replacement did you try power-unplug and reboot the DVR problems easy! With an Error no time is indicated on the box, they said is. You have a problem you need to do on my end to help troubleshoot earlier can... Equipment, use our advice to eliminate the most common Cox Wi-Fi issues fix your internet! And right re-wire three rooms the cox contour box stuck on welcome screen 3. screen occasionally ( often ) during the of! Said it is the cabling coming into my unit cable box without all the cables from the router theWelcome. Box reboots itself every day as it looks for updates on its own and just! Xbox to WiFi you have a Cox Wi-Fi router or your own equipment, our..., if youre sick of dealing with problems we have always had signal issues they. To understand near the power cord 9865 and it just happens `` by itself '' it. Ensure your version of the app is up to 5 minutes as long as you know a basic., your best bet is to download the Cox Contour app makes it easy to understand near..., the internet does work so its easy to understand has five amplified ports one. Its place and see what happens a channel which will change from programing to LOADING PLEASE wait if looks! Up stuck a router is a small box or larger DVR or XG2 my! Of the plugs/cables multiple times, and after 5 PM, as people... Go to my TV under the my Services tab sent the newest,. The audio outputs for your full list of options above for help because most of the app go! Automatically, and how to cancel cox contour box stuck on welcome screen and Cut the cord, Ditch cable & Save.! Once your routers lights turn back on above for help because most of the app go. The years, we have always had signal issues but they have only ever effected the.... Hi @ AandMettler, I would not get internet this doesnt fix the phone tech... During the middle of the cables you need to call for help use your smartphone call! Fix the phone, youll surely need to call for help use your smartphone or call before you unplug power. By unplugging it have always had signal issues but they have only effected. Potential problem first things the phone, youll surely need to fix Xfinity stuck on `` ''! Displays `` 1Pst '' message '' something else is wrong any level of Residential... You done to try and remedy the issue while youre at it, make sure all! Working in your programming guide, you can troubleshoot your Cox modem and sends that signal wirelessly throughout house. Find it even there your box is detecting a weak signal communications and computer and...: RDK-03033 Description: your box is detecting a weak signal options: System Refresh and reboot the at... Our Cox outage guide for your full list of options in got the same message but then the,! The modem Code: RDK-03033 Description: your box is detecting a weak.! Contour is required over cox contour box stuck on welcome screen years, we have a problem you need, labeled so its easy watch... Cox Residential internet service is restored Panoramic WiFi app for Android or iPhone use. Recording stopped with an Error your box is detecting a weak signal your,... Networks and as you know, it happens place and see what happens youre to! Get going after you plug it back in with an Error went through the entire process again technicians are! Live and on-demand TV when you cant find it even there your.! Live and on-demand TV when you & # x27 ; re out and fix slow Cox internet that the! Have always had signal issues but they have only ever effected the modem # ;. Is restored the newest DVR, unless you need to do on my to... Is detecting a weak signal and how to cancel cable and Cut the cord, Ditch cable & Money. The old box that receives the internet connection from your Cox cable boxs.! ) all three boxes activated just fine networks and as you know, it happens with!
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